Customer Service Inventory Control

Charles Ramen

***** ******* ** ******* ** ***** 716-***-****

**********************@*****.***

EXPERIENCE:

March 2018 – Present EMSAR Senior Field Service Engineer

Customer Service

Scheduling

Inventory Control

Service and Repair on Several Modalities of Medical Equipment

Modalities include Stryker Waste Management Systems, Stryker and Ferno EMS, Midmark products, Invacare, and many others.

Training Mentor

Accomplishments:

Created best practices for paperwork and inventory control

Meets 100% of all SLA’s that I have control over minus inventory and parts issues by maintaining close customer contact and scheduling.

Has successfully controlled my entire territory, exceeding weekly, monthly and quarterly Revenue consisting of over $240,000 in business revenue last year.

Maintains 100% in credentialling

Have been involved with Sales Department to build work I’ve had prior to CSA and get contracts for recent work to continue building work in Minnesota to quantify a tech presence. Primarily Metro Fist Call and Washburn McReavy. Which after they signed the original agreement I was able to upsell them from that and have Amendments to the contracts.

Have multiple Stryker Reps that only want me touching their equipment due to my excellent customer service and skillset.

Prepares speaking points for Bi-Weekly meetings without ever being instructed to do so as to show leadership to our team members and offers support consistently to the team.

Maintain 100% first time visit on Stryker Instrument Repairs due to excellent inventory order processes.

Always seeking new ways for continuous improvement and efficiency in field service processes.

Frequently provides L2 Tech support for techs in need

Have successfully trained and mentored a tech who recently was promoted to a Supervisor.

March 2015 – March 2018 Business Owner of Scenic Route Landscaping & Plowing

Customer Service

Ran and controlled all aspects of the Business

March 2010 – March 2015 The Home Depot/Plumbing/ Department Supervisor.

Customer Service/Sales

Purchasing and managing large inventory

Leading and managing a team of associates

Lead generation

Maintained 1st place in all metrics in the district for 5 years

November 2008 – March 2009 SPS Temporaries/Steuben Foods

Pallet Stacker and Forklift Driver.

April, 1990 – October 31, 2008 Leggett & Platt, Inc. Depew, New York 716-***-****

Office Manager

Customer Service – working with customers, taking orders, offering product suggestions, keying orders, working with corp. credit dept., etc.

Purchasing – supplies, services, finished goods inventory for resale and raw materials for production.

Payroll - perform all payroll functions for small plant of 4 people.

Accounts Payable – process vendor invoices by matching purchase orders to receiving documents to vendor invoice and keying information into accounts payable system.

Receiving - supplies, finished goods and raw materials.

Production Scheduling.

Safety facilitator, OSHA logs, training employees.

Computer skills with PCs, Excel, Word, Internet, and some hardware maint.

10 years of production.

1995 - 2000 Darlin Marlip Corporation West Seneca, New York Maintenance Manager (part-time)

Maintain 20 apartment units which included painting, plumbing, electrical, etc.

1992 – 1993 Clover Management Depew, New York

Maintenance (part-time) at Briarcliff Apartments

1988 – 2000 Salvatores Italian Gardens Depew, New York

Sauté’ Chef (part-time)

1983 – 1989 York Steak House, Holiday Showcase, The Ground Round

Cook

EDUCATION: Bryant & Stratton Business Institute

Buffalo, New York (6/84-6/85)

South Park High School

Graduated with H.S. Diploma (1984)

REFERENCES: available upon request

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