John Lucas

***** * ******** **

Hayden, ID *****

409-***-****

ad4o4v@r.postjobfree.com

SKILLS

Customer Service and Sales Professional with exceptional interpersonal skills and resilience in high-stress situations. Proven record in customer management and personal development. Experienced in diverse sectors and consistently overachieving team targets.

EXPERIENCE

Technical Support Representative

Inspiro Coeur d’Alene, ID May 2023 - Jan 2024

●Provided technical support for Dish Network customers;

●Managed high-volume calls and upsold services

●Maintained positive customer relationships.

Security Officer

Securitas Galveston, TX Dec 2022 - Apr 2023

●Protecting properties and provided baggage check at cruise terminal.

Class A CDL Truck Driver

JDM Expedite Jun 2022 - Sept 2022

●Met and surpassed company productivity standards, policies, safety rules and procedures. Worked in all driving conditions while maintaining a high energy level in demanding environments.

Class A CDL Truck Driver

Cheeseman Transport, Fort Recovery, OH Mar 2022 to May 2022

●Adhered to and exemplified company productivity and safety benchmarks. Demonstrated efficient driving in diverse environments while maintaining a strong productivity level within a high-stress work situation.

Class A CDL Truck Driver

Millis Transfer Black River Falls, WI Jan 2021 to Feb 2022

●Consistently met and exceeded company productivity standards, rules, and policies. Adhered to safety procedures regardless of driving conditions. Managed to maintain high energy at all times in a labor intensive environment

Class A CDL Truck Driver

Swift Transportation, Phoenix AZ Dec 2020 to Dec 2020

●Showed proficiency in training and following directions, worked safely in all driving conditions. Maintained a high energy level in a demanding work environment.

Customer Service Rep.

Empereon Constar, Alvin, TX Feb 2020 - Aug 2020

●Responsibilities included consultative sales techniques, assisting customers with billing and technical support and transitioning to sales.

Online Grocery Shopper

Walmart, Kemah, TX Oct 2019 to Feb 2020

●Shopped customers’ orders substituting items when necessary. Dispensed orders to customers in an organized and timely manner.

●Provided excellent service while I assisted customers with food selection and inquiries.

Server

Chute Rooster, Hill City, SD Apr 2019 to Jun 2019

●Provided exceptional hospitality while managing food and beverage orders. Participated in team tasks for shift preparation and cleaning.

Field Property Inspector

Integrity Adjusters, Fort Myers, FL Oct 2017 – Dec 2017

●Inspected damaged properties, documented findings, and produced timely reports for claims adjusters. Effectively managed time to meet all commitments.

Customer Service Representative

Empereon Constar, Alvin, TX Feb 2017 to Sept 2017

●Implemented strategic sales techniques to meet company targets, while ensuring high-quality customer service. Managed billing-related concerns accurately and efficiently, effectively coordinating daily tasks.

Sales Rep

Bluegreen Vacations, Texas City, TX Nov '16 - Jan '17

●Achieved sales objectives; provided superior service by customizing travel options to meet customer needs.

Travel Sales Agent

Holiday Systems International, Las Vegas, NV April 2016 - Oct 2016

●Provided excellent customer service and utilized consultative sales skills; adeptly handled customer issues by clarifying concerns and providing solutions; adapted to new job duties as required.

Front Desk Agent/Night Auditor

Four Points by Sheraton, Galveston, TX Dec 2015 to Mar 2016

●Delivered exceptional customer service by handling reservations, registrations, and check-outs. Managed the night audit reports and customer feedback.

Contract Drafting Positions

Jun 2012 to Dec 2014

●Utilized AutoCAD and CADWorx for the creation and modification of P&ID diagrams and piping models; Accountable for delivering accurate and punctual work, ensuring technical proficiency and high-level professionalism at all times.

Travel Consultant

AffordableTours.com, Houston TX Jan 2010 to May 2012, Dec 2003 to Nov 2007

●Actively handled customers sales inquires of escorted tours, cruises and World River cruises; Achieved a track record for high annual revenue within sales department; Serviced clients with highest level of customer service.

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