JESSICA

GULVACHAI

SKILLS

Problem Solving, Business

Development, Human Resources

Management, Profit & Loss

Accountability, Microsoft Office, Office

Equipment

EDUCATION

Pace University, NY

Master of Science

Computer Science

CERTIFICATION

NYU School of Professional Studies

Certificate in Financial Markets

NYC Dept of Health and Mental

Hygiene

Certificate in Food Protection

CONTACT

244 West 29th Street, #N5N

New York, NY 10001

917-***-****

ad4o4c@r.postjobfree.com

EXPERIENCE

General Manager, Vera Restaurant, NY

2017 – present

• Implemented business strategies to increase

business revenues and profitability

• Managed job recruiting, hiring, and training

process, boosting onboarding efficiency

• Generated restaurant target sales figures,

analyzing weekly data to make improvements

• Developed supply system, encouraging staff to

log low supplies, reordering as needed, resulting

in low instances of sold-out items

• Maintained employee retention rate through

coaching, training, evaluating and

encouragement

• Troubleshot and assisted with technical issues,

including software updates and setup for a

variety of equipment such as PCs, POS’s,

switches, etc.

• Increased customer engagement on company

social media platforms

• Process payroll data, adjustments, deductions,

Worker’s Compensation, unemployment and

disability insurance

Restaurant Manager, Taan East Inc., NY

2007 - 2016

• Planned marketing budgets and sales strategies

• Provided training to FOH and BOH for the use of

POS systems, printers, fax machine, order-

receiving tablets, troubleshooting and making

sure all electronic equipment were working

smoothly

• Advised front of the house staffers on customer

service skills and up-selling strategies

• Implemented an inventory system focused on

storage conditions and ordering techniques

resulting in a decrease in losses created by food

waste

• Provided extensive health and safety training

according to NYC Dept of Health to all staff

members

• Retained customers by enhancing customer

service experience and through promotion and

loyalty programs

Contact this candidate