.

.

PRISCILLA IZIREIN

United Kingdom ad4o3s@r.postjobfree.com 077********

PROFESSIONAL SUMMARY

Dedicated Relationship manager with about seven (7) years of industry experience, proficient in stakeholder management, negotiation, business identification, and risk mitigation. Demonstrated success in driving sales growth, fostering client relationships, and optimising operational efficiency. Specialising in organisation management, negotiation, and problem- solving, committed to leveraging industry insights and innovative strategies to deliver exceptional service for business success and enhancing client satisfaction.

EXPERIENCE

Client Relations - Asset and Wealth Management

Goldman Sachs International Bank January 2024 - March 2024

• Built and maintained strong relationships with clients, understanding their financial goals, preferences, and requirements.

• Proactively communicated with clients to provide updates on their accounts, investment strategies, and market insights.

• Provided clients with account inquiries, transactions, and service-related issues promptly and efficiently.

• Collaborated with internal teams to address client needs and deliver comprehensive solutions.

• Stayed abreast of industry trends, regulatory changes, and product offerings to provide informed guidance and recommendations to clients.

Relationship Manager

United Bank for Africa (UBA) October 2019 - October 2022

• Successfully managed a portfolio of high-net-worth clients including governmental entities, providing customised financial solutions that resulted in repeat business and an impressive 97% revenue from referrals.

• Identified, signed on and managed accounts of diverse clientele in aviation, real estate, oil and gas, agriculture, automobiles, import and export trading, SMEs, manufacturing, retailing, transportation, and treasury bill investors, achieving 219% profit before tax (PBT) in the region.

• Achieved 94.2% growth in client base by reactivating dormant relationships, leading to $42.7 million in trade transactions.

• Managed a diverse team comprising SME, retail lending, corporate, and personal banking officers, while developing and implementing sales training programs, leading to a 53% improvement in sales team performance.

• Collaborated effectively with cross-functional teams, including legal and compliance to ensure risk management with local and international trade regulations across real estate, automobiles, agriculture, oil and gas, and international trading clients, contributing to a 98% compliance rate across operational transactions.

• Achieved a remarkable growth in the branch’s retail balance sheet by 138% within the first half of the fiscal year through upselling and responsive service.

• Seamlessly coordinated and facilitated international trade transactions, ensuring efficient import and export processes for diverse materials, such as palm oil, cocoa, petroleum, and gas, contributing significantly to clients' success in the trade, agriculture, and oil and gas industries, leading to repeat business. Customer Service Officer

United Bank for Africa (UBA) September 2016 - September 2019

• Conducted market assessments and competitor analysis to identify sales opportunities and strategic positioning.

• Facilitated swift and accurate processing of local and international transactions, resulting in a 44% reduction in payment processing time, enhancing operational efficiency.

• Successfully mitigated financial risks associated with international trade transactions through thorough risk assessment

.

.

and strategic hedging, resulting in a 76% decrease in forex losses for clients in agriculture, oil and gas, and forex markets.

• Implemented rigorous quality control measures in funds transfer operations, resulting in a 71% decrease in transaction errors and associated costs, benefiting clients in trade, agriculture, and oil and gas sectors.

• Ensured regulatory compliance and mitigated fraud risks by over 98% through balance sheet management and enhanced due diligence (EDD).

• Maximised referrals and signed on new businesses in oil and gas, transportation industry, SMEs, and import and export trade, resulting in a 103% increase in customer onboarding.

• Organised customer records and maintained confidentiality in database coordination while fostering positive customer relationships through phone and email interactions, enhancing overall customer satisfaction by 97%. PROJECTS

Volunteer United Kingdom

The Trussell Trust November 2022 - September 2023

• Successfully collaborated with a team of volunteers to develop creative strategies for impactful awareness campaigns about the organisation and its mission.

• Designed impactful awareness campaigns using various mediums for engagement in academic institutions.

• Evaluated campaign effectiveness, resulting in data-driven improvements and a 15% increase in overall campaign success.

EDUCATION

Master of Business Administration (MBA)

Birmingham City University

Bachelor of Arts

University of Benin

PROFESSIONAL SKILLS

• Stakeholder management

• Risk management and

compliance (KYC, KYB, AML)

• Regulatory compliance

(GDPR)

• Organisational management

• Strategic thinking and

leadership

• Sales and business

development

• Commercial thinking

• Performance management

• Interpersonal relationship

management

• Collaboration and teamwork

• Effective time management

• Client relationship

management

• Operational efficiency

• Negotiation

• Problem-solving

• Microsoft proficiency

(PowerPoint, Excel, Word,

Power BI)

• Excellent Communication

(Oral and Written)

• Analytical skills

• Attention to detail

• B2B/B2C sales

• Adaptability

Contact this candidate