MUSHARRAF SYED

House # **, Heaven Crescent, Milton On, L9E1C1 416-***-**** ad4o3f@r.postjobfree.com

Profile:

Quality Assurance Specialist with over 5 years of experience in the technology sector, specializing in software testing and quality management. Proven track record of improving product quality, reducing defects, and collaborating effectively with development and Business teams.

Professional Experience:

Canada Life Financial Corporation Nov 2016 – till now

Senior Infrastructure Quality Analyst

Lead the QA team in developing, implementing, and executing test plans for updates or any new implementation and software releases and help to reduce defects.

Working in developing test scripts, requirements and test cases based on functional specifications.

I have performed various types of testing, including system, integration, regression, functional and non-functional.

Collaborate with cross-functional teams to understand product requirements and develop comprehensive test cases.

Utilize automated testing tools (e.g., Selenium, JIRA) to streamline testing processes.

Manage defect tracking and resolution processes, ensuring timely and effective resolution of issues.

As part of my job, I manage the Testing Service Release Management, where I plan, design, schedule, test, coordinate with the business for upgrades or changes and control releases. As part of TSRM, I also meet with the Change Advisory Board to support the visibility and traceability of changes. I work with the Change Advisory Board for any upgrades and guide them on the scope of testing for any infrastructure and security-related changes.

I also support the Network Team in creating service impact files to get businesses to test their services.

Mobilelive Inc. May 2015 – Aug 2016

QA Test Lead

Developed and maintained detailed QA documentation, including test plans, test cases, and defect reports.

Designed Test cases based on the Project's requirements in JIRA and executed them for the testing phases.

Participated in agile development cycles, including daily standups and sprint planning, to provide timely QA feedback

Arranged a daily triage meeting to discuss the issues with the team and how to resolve those issues.

I have worked on the installation and support of multiple mobile devices.

I have worked in SOAP UI to verify data from different backend systems and consequently worked with front-end testing to verify at the user level.

TD Bank, Creek Bank Mississauga Campus Nov 2014 – April 2015

Performance Test Analyst:

Created/established a test plan for the performance testing for Retail applications and communicated to the business to design and upgrade the end-to-end performance/load test scenarios.

Created test strategies, cases, and plans based on functional specifications.

I worked on the business flow with the business analyst and solution designer for the Paper and LoadRunner scripts.

To determine the user requirements and goals, I met with stakeholders, infrastructure teams, and solution designers to understand the environment for the performance test activity; this is basically to understand the environment concerning performance testing.

Set up our weekly meetings for the Project to let the team know the overall performance test activity for the Project and its improvement.

I defined the load scenario in the load controller and executed the scenario through the controller.

I worked with the SOA team to investigate data validation and used that data in my Load and Performance testing. I also used the Parasoft SOATest Tool to validate the web service functional behavior before going for load testing and communicate with the SOA developer if there is an issue.

I have worked with the Test Data Management team to create test data with different user profiles.

Analyze, interpret, and summarize the test results in a complete Performance Test Report and publish the result to the team or stakeholders.

Mobilelive July 2014 – Nov 2014

Quality Assurance Analyst:

Responsibilities:

Worked on defining the test strategy test plan, developing test scenarios, and executing the projects.

Reviewed new features/requirements based on new codes in the lab or different environments.

Demonstrated test plans and test cases to the stakeholders to show them what we cover in Testing per the business requirements.

Arranged meetings with PM and BA to show the progress of the Project daily and discussed issues and tasks.

I arranged daily triage meetings with the project team to discuss the issues and resolutions. I have also worked with the Network team and solution Architect in troubleshooting/investigating some issues.

Tested the applications in LAB where it is required and then all the lower environments and then production with the Business tester, involved in setup lab as well, like configuration of new boxes in the lab and caballing with network and server support team.

TELUS-Health, Mississauga June 2014 – July 2014

Quality Assurance Analysis:

Worked in functional Testing for multiple Change requests and project base changes, which included test planning, test execution, defect tracking, and signing- of the projects or Change requests.

Worked in performance testing for their projects (listed above) and web services testing using LoadRunner 12 — primary responsibilities were creating test plans, data collection, and management as per project need, Executing tests, and finally, report generation and analysis.

Worked and helped the developer in Web Services testing using SOAP UI and reported to the developer for every request and response to verify the functionality of each API Operation.

Created and maintained some test data with web services using SOAP UI and used them in UAT testing.

I have worked in data validation via SQL queries through the TOAD tool for various production data and utilized them in testing phases.

Worked and validated the log files to see everything running fine at the front end for all the activity when the insurer or provider used our application.

Wrote test cases for Functional Testing in Excel and loaded them in the Quality Center for execution and tracking purposes.

Executed the test case via the Quality Center and created/maintained reports for each execution cycle.

Pointclickcare, Mississauga July 2013 – April 2014

QA-Performance Framework Analyst:

Developed and altered the functional and non-functional test scripting and executing them.

I created and designed test plans, test cases, scripts, and scenarios for my project.

Examined and analyzed with the team various graphs for the client-side and server-side metrics like Transaction Response Time, Hits per the second graph, Pages downloaded per second, Throughput, Memory & CPU utilization, and trace logs, and I was also responsible for setting up the KPIs in the tool.

Executed the database query and stored procedure to validate the response time of the query or procedure as per DBA and Architect request, and I used SQL Server Management Studio 2008 for that purpose.

Observed and administrated the hardware capacity to ensure the necessary resources were available for all tests (this practice I have done only for performance testing)

Functioned on tickets/incidents raised in production and helped support the team in Testing.

Managed and uploaded the scripts to the HP Performance Center before Execution or Testing.

TD Canada, Mississauga Campus Feb 2013 – July 2013

Quality Assurance Analyst:

Responsibilities:

I executed functional testing in lower-level environments to validate the functionalities of the applications under test; as a part of my responsibilities, I was also responsible for reviewing, analyzing, creating, and executing test scripts/scenarios.

Used VB Scripting to modify/update the old scripts and create a new script.

I was involved in the Analysis of Network trace files captured from Wireshark with my test to see the network issues.

I have worked with PCoE (Performance Center of Excellence) to verify and compare performance testing results.

Verified Web Services (API) with load Runner to see their operations behavior under Target and stress load.

I have performed Functional Testing in lower-level environments to validate the functionalities of the applications under test; as a part of my responsibilities, I was also responsible for reviewing, analyzing, creating, and Executing test scripts/scenarios.

Used VB Scripting to modify/update the old scripts and create a new script.

I was involved in the Analysis of Network trace files captured from Wireshark with my test to see the network issues.

I have worked with PCoE (Performance Center of Excellence) to verify and compare performance testing results.

Verified Web Services (API) with load Runner to see their operations behavior under Target and stress load.

.

Bell Canadá, Mississauga Campus Mar 2008 – Sep. 2012

QA - Performance Lead:

Responsibilities:

Worked on capturing the test requirement concerning the business requirement and maintained Tracible matrix documents.

As a part of my QA responsibilities, I created and developed the test strategy, test plan, and test cases and executed them in test cycles when required.

Implemented the performance test (load and stress with the Neoload tool and extended the performance statistics to the project team before the Testing to make them understand the testing coverage and get their feedback.

Used different load policies (Concurrent, ramp up, Peaks, and customize) to see the application/system behavior under different load scenarios.

Analyzed, interpreted, and summarized meaningful and relevant test results for the project team/stakeholders.

Identified the Disk Usage, CPU, Memory for Web Servers and database servers and how the servers are getting loaded and monitored different appliances used in bell infrastructure like (Load balancer, TMG and, switches.

Personal Attributes:

Strong problem-solving skills, self-motivation, and hard work; responsible team player.

Fast learner, result-oriented and focused on increasing efficiency.

Excellent organizational, planning, and communication skills.

Strong work ethic, able to deliver quality results under defined requirements.

Skills:

Proficient in automated testing tools (Selenium, QTP, LoadRunner)

Strong knowledge of software QA methodologies, tools, and processes

Experienced in Agile and Scrum methodologies

Skilled in SQL and database management

Excellent problem-solving and communication skills

Education:

Bachelors in Science (Mathematics), University of Karachi, Pakistan. (1989 - 1992)

Diploma in Computer Science, Karachi, Pakistan-(1993)

Ora-Tech Certified Analyst (study in Oracle 8 RDBMS and Developer). (2000)

Certification:

Oracle9i PL/SQL Developer Certified Associate. (May 17, 2004)

Oracle9i Forms Developer Certified Professional. (July 02, 2004)

Reference:

Reference will be available upon request

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