Business Development Management Specialist

Steven Garbman, MBA *******@*****.*** 647-***-****

*** **** **** ****, *********, ON, L4J 3C6 https://www.linkedin.com/in/steven-garbman

Profile

Management specialist with 10+ years of business experience in corporate and nonprofit settings. Education includes an MBA and graduate level Psychology. Excellent leadership, management, and business development abilities, with a particular focus on the healthcare industry. A self-starter who leverages an entrepreneurial background to develop a dynamic approach to program development with an ability to motivate and lead through change.

In-depth knowledge of project and change management practice standards, tools, methodologies, abilities and competencies, and a demonstrated ability to develop, deliver, and facilitate service provision to diverse groups. Successful management experience overseeing and motivating a large staff. Client-centric focused, with excellent interpersonal skills and a charismatic ability to empower a team. Strong negotiating skills and the ability to navigate the fine line between a balanced, optimistic and realistic approach. Solutions-oriented. Great rapport with stakeholders; a strong team player.

Technology, Tools & Software

Office Software Microsoft Office – Excel, Word, PowerPoint

CRM Software: Salesforce

Project Management / Lean / Kanban: Asana

E-Commerce platforms: Magento, Amazon Seller Central, eBay Seller

Employment History

Pharmacy Operations Analyst – Express Scripts, Toronto, Canada 2021-2024

Designed and implemented improved processes for the specialty Pharmacy team and Finance department in better submission and ensuring collections of claims and reimbursements for various Patient Assistance Programs

Created and implemented new processes to reduce attrition and improve adherence

Monitored pharmacy processes and conducted analyses to help teams identify root causes of quality and productivity issues and potential solutions for process improvement

Performed analysis and provided recommendations on Pharmacy and Member Contact Centre operations and performance; reviewed and identified patient billing issues for resolution

Performed troubleshooting problem orders (i.e., delayed/stuck in the process) and resolved issues so they can be fulfilled/shipped daily

Pharmacy Operations Team Lead – PocketPills, Toronto, Canada (contract) 2021

Developed strategies and task allocation to assist and coach the team in achieving goals

Drove execution and compliance on process-related changes and managed the flow of day-to-day tasks

Channelized related tasks such as scheduling and leave requests to streamline operations

Demonstrated consistent and exceptional patient care and customer service

Hearables Manager/Business Development – Hearing Solutions, Toronto, Canada 2018-2020

Conducted market research, analysis, and reporting to explore opportunities for new product lines

Product development and evaluation of company-wide launch of new Assistive Listening devices line

Created/designed the new in-house clinic brochure, including all content for the new product launch

Advised the marketing department in developing their online store, including product and content selection and management, competitive pricing

Designed highly effective strategies to restructure the company`s target market and sales approach

Analyze sales and trends for strategic sales opportunities and growth

Uncovered missed revenue opportunities, which led to new company-wide long-term revenue strategies

Achievement: streamlined the entire Assistive Listening Devices channel and redesigned the business model to increase service revenues

Business Development – South African College of Applied Psychology, Cape Town, South Africa 2018

Conducted market research, evaluation and reporting for the foundation of a start-up recruitment company in the mental health industry to service the corporate sector and government agencies, specifically within the Employee Wellness and Benefits industry

Designed several strategies to enhance and extend the provision of mental health services nationally and to improve employment opportunities for psychology graduates and mental health practitioners by providing psychological care to both the corporate and government sectors

Achievement: signed up 20 companies as clients for EAP /EWP services, with 80 therapists

E-commerce Account Manager - Lionparts, Montreal QC 2015 – 2016

Managed Amazon and eBay accounts, including all customer service matters and resolution center management, achieving top-seller status; analyzed sales data, products and site metrics to increase sales

Initiated new revenue streams via Amazon`s FBA platform, increasing revenue streams and sales

Analyzed sales reports to isolate and refine targeted products via improved SEO applications

Responsible for the analysis and on-site metrics to correct and improve total sales

Achievements: Top sales in team, maintaining a negative customer feedback wall of under 0.4%

Operations Manager – MADA, Montreal, QC 2012 - 2015

Managed the Foodbank operations, including procurement and distribution of all donations and orders, including all logistics and operations for five warehouses, a fleet of trucks, and 1000+ orders a month

Oversaw the daily foodbank program, growing the program from 100 - 1500 orders/families per month over three years through analysis, evaluation, reporting and implementation of findings

Oversaw a program delivering weekly food packages to the more vulnerable community members

Collaborated with local community and government agencies to offer food, clothing, furniture and social services, including a large portion of new immigrants

Supervised a pre-parole criminal justice program that employed local prison inmates serving long sentences for violent or white-collar crime offences; handled all operations for government work integration programs

Provided counselling to staff hired as part of a mental disability employment reintegration program

Responsible for all managers; trained, supervised and coordinated all 30 employees and 20 volunteers

Achievements: Achieved 900% growth in 3 years and turnaround success in growing a business from 100 to 1000+ clients in 3 years by identifying markets, streamlining processes and motivating staff; hired, trained and supervised large groups of staff and volunteers to hit monthly targets for three years

Education, Professional Development and Licensing

MBA: Master of Business Administration -- University of Stellenbosch Business School 2017 –2018

Honours Bachelor of Arts (Psychology) -- University of South Africa 2007 - 2009

Bachelor of Arts (Double Major in Criminology and Psychology) -- University of South Africa 1999 – 2004

CPD Well Program (Psychology) Centre for Student Counselling & Development 2010 - 2024

University of Stellenbosch, South Africa

Registered Counsellor (Psychology) PRC 0010316, Health Professions Council of South Africa 2010 –2024

Addiction Counsellor and Recovery Certification - Netcare Akeso Treatment Clinic 2007

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