Armand Haciibrahimoglu

Westbury, NY *****

ad4o2m@r.postjobfree.com

+1-516-***-****

Authorized to work in the US for any employer

Objective:

Results-oriented professional with a diverse skill set and a strong background in customer service, technical support, and life insurance sales. Seeking a challenging position where I can utilize my expertise in insurance sales, technical troubleshooting, and customer relations to contribute to the success of an insurance company.

License:

• NY Licensed Life Insurance Agent (License# 1762772, Expires 12/26/2024) Education:

High School Diploma

Heide Trask High School - Rocky Point, NC

August 2007 to July 2009

Skills:

• Strong customer service and communication skills with a track record of providing excellent assistance to clients and customers.

• Proficient in diagnosing and resolving hardware and software issues on various devices, including cell phones, Chromebooks, and PCs.

• Technical troubleshooting expertise to identify and address root causes of technical problems effectively.

• Knowledge of insurance products and experience in conducting comprehensive client consultations to recommend suitable coverage options.

• Sales and consultative selling skills to educate clients on insurance products and prepare customized proposals.

• Proficient in using ticketing systems, CRM software, and other tools to maintain accurate records of repairs, inventory, and customer interactions.

• Ability to work independently and collaboratively in fast-paced environments, ensuring efficient and timely completion of tasks.

• Strong organizational skills with attention to detail to maintain inventory accuracy, manage shipments, and keep work areas organized.

• Flexibility in adapting to changing priorities and willingness to work additional shifts to meet business needs.

• Proficient in using POS systems for cash handling, sales transactions, and inventory management. Work Experience:

Remote Licensed Life Insurance Agent

Globe Life National Income Division - Westbury, NY January 2023 to Present

• Conduct comprehensive client consultations to assess insurance needs and understand financial goals.

• Utilize a consultative sales approach to educate clients on various life insurance products and recommend suitable coverage options.

• Prepare and present customized insurance proposals based on clients' specific requirements and budget.

• Collaborate with underwriters to expedite application processing and ensure timely policy issuance. Chromebook Repair Technician

Cell Mechanic - Westbury, NY

December 2022 to February 2023

• Conduct thorough troubleshooting to identify the root causes of technical problems and implement effective solutions.

• Diagnose and resolve hardware and software issues with Chromebook devices, including network connectivity, system crashes, and application errors.

• Maintain accurate records of repairs, inventory, and customer interactions using ticketing systems and CRM software.

Cell Phone Repair Technician

Assurant - Westbury, NY

October 2021 to September 2022

• Diagnose and repair hardware and software issues on various cell phone models, including iPhone and Samsung.

• Conduct thorough troubleshooting to identify root causes of problems and provide efficient and effective solutions.

• Perform screen replacements, battery replacements, and component repairs, ensuring proper functionality and cosmetic appearance.

• Conduct data transfers, software updates, and factory resets as needed.

• Interact with customers to gather information about device issues and explain repair options and associated costs.

Warehouse Associate

GreenChip Ewaste & ITAD Solutions - Brooklyn, NY

July 2018 to October 2021

• Wrap pallets in shrink wrap prior to loading.

• Inspect incoming and outgoing shipments to verify accuracy and prevent errors.

• Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

• Assemble orders and pack items for shipment, conveying orders to shipping personnel.

• Check packages and merchandise for damage

and notify vendors.

• Prepare orders for shipment by systematically picking, packing, and labeling merchandise.

• Inspect work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organized and hazard-free.

• Confirm accuracy, quality, and quantity of materials received and listed on BOL. Computer Technician

GreenChip Ewaste & ITAD Solutions - Brooklyn, NY

June 2017 to July 2018

• Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.

• Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.

• Link computers to the network and peripheral equipment.

• Refurbish PC systems and peripherals such as monitors, networking equipment, printers, and more.

• Back up company data on a regular basis, successfully recovering critical information after malware attacks.

• Test and install motherboards, processors, and graphics cards on desktops and laptops for corporate staff.

• Use diagnostic tools to identify hardware failures and replace non-functional components.

• Apply knowledge of standard equipment and manufacturer repair guidelines. Cashier

711 Franchise - Westbury, NY

2014 to 2015

• Help customers complete purchases, locate items, and join reward programs.

• Restock and organize merchandise in front lanes.

• Answer questions about store policies and address customer concerns.

• Operate the cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance.

• Work closely with the shift manager to solve problems and handle customer concerns.

• Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Work a flexible schedule and extra shifts to meet business needs.

• Mentor new team members on POS system operation, customer service strategies, and sales goals.

• Complete inventory counts and order merchandise.

• Maintain secure cash drawers, promptly resolving discrepancies in daily totals.

• Check identification for proof-of-age for alcohol and tobacco sales.

• Use the POS system to enter orders, process payments, and issue receipts.

• Maintain current knowledge of store promotions and highlight sales to customers. Cashier

Phoenix Travel Center - Rocky Point, NC

2011 to 2013

• Restock and organize merchandise in front lanes.

• Answer questions about store policies and address customer concerns.

• Help customers complete purchases, locate items, and join reward programs.

• Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Reconcile cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

• Work closely with the shift manager to solve problems and handle customer concerns.

• Work a flexible schedule and extra shifts to meet business needs.

• Mentor new team members on POS system operation, customer service strategies, and sales goals.

• Complete inventory counts and order merchandise. Air Traffic Controller Apprentice

U.S. Air Force - Goldsboro, NC

June 2009 to August 2011

• Developed skills for working with various groups and team building.

• Held accountable for my actions.

• Demonstrated organizational skills, such as planning and effective use of resources.

• Displayed the ability to remain calm under pressure.

Contact this candidate