Customer Service Life Insurance
Resume:
Armand Haciibrahimoglu
Westbury, NY *****
********@*****.***
Authorized to work in the US for any employer
Objective:
Results-oriented professional with a diverse skill set and a strong background in customer service, technical support, and life insurance sales. Seeking a challenging position where I can utilize my expertise in insurance sales, technical troubleshooting, and customer relations to contribute to the success of an insurance company.
License:
• NY Licensed Life Insurance Agent (License# 1762772, Expires 12/26/2024) Education:
High School Diploma
Heide Trask High School - Rocky Point, NC
August 2007 to July 2009
Skills:
• Strong customer service and communication skills with a track record of providing excellent assistance to clients and customers.
• Proficient in diagnosing and resolving hardware and software issues on various devices, including cell phones, Chromebooks, and PCs.
• Technical troubleshooting expertise to identify and address root causes of technical problems effectively.
• Knowledge of insurance products and experience in conducting comprehensive client consultations to recommend suitable coverage options.
• Sales and consultative selling skills to educate clients on insurance products and prepare customized proposals.
• Proficient in using ticketing systems, CRM software, and other tools to maintain accurate records of repairs, inventory, and customer interactions.
• Ability to work independently and collaboratively in fast-paced environments, ensuring efficient and timely completion of tasks.
• Strong organizational skills with attention to detail to maintain inventory accuracy, manage shipments, and keep work areas organized.
• Flexibility in adapting to changing priorities and willingness to work additional shifts to meet business needs.
• Proficient in using POS systems for cash handling, sales transactions, and inventory management. Work Experience:
Remote Licensed Life Insurance Agent
Globe Life National Income Division - Westbury, NY January 2023 to Present
• Conduct comprehensive client consultations to assess insurance needs and understand financial goals.
• Utilize a consultative sales approach to educate clients on various life insurance products and recommend suitable coverage options.
• Prepare and present customized insurance proposals based on clients' specific requirements and budget.
• Collaborate with underwriters to expedite application processing and ensure timely policy issuance. Chromebook Repair Technician
Cell Mechanic - Westbury, NY
December 2022 to February 2023
• Conduct thorough troubleshooting to identify the root causes of technical problems and implement effective solutions.
• Diagnose and resolve hardware and software issues with Chromebook devices, including network connectivity, system crashes, and application errors.
• Maintain accurate records of repairs, inventory, and customer interactions using ticketing systems and CRM software.
Cell Phone Repair Technician
Assurant - Westbury, NY
October 2021 to September 2022
• Diagnose and repair hardware and software issues on various cell phone models, including iPhone and Samsung.
• Conduct thorough troubleshooting to identify root causes of problems and provide efficient and effective solutions.
• Perform screen replacements, battery replacements, and component repairs, ensuring proper functionality and cosmetic appearance.
• Conduct data transfers, software updates, and factory resets as needed.
• Interact with customers to gather information about device issues and explain repair options and associated costs.
Warehouse Associate
GreenChip Ewaste & ITAD Solutions - Brooklyn, NY
July 2018 to October 2021
• Wrap pallets in shrink wrap prior to loading.
• Inspect incoming and outgoing shipments to verify accuracy and prevent errors.
• Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Assemble orders and pack items for shipment, conveying orders to shipping personnel.
• Check packages and merchandise for damage
and notify vendors.
• Prepare orders for shipment by systematically picking, packing, and labeling merchandise.
• Inspect work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organized and hazard-free.
• Confirm accuracy, quality, and quantity of materials received and listed on BOL. Computer Technician
GreenChip Ewaste & ITAD Solutions - Brooklyn, NY
June 2017 to July 2018
• Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.
• Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.
• Link computers to the network and peripheral equipment.
• Refurbish PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Back up company data on a regular basis, successfully recovering critical information after malware attacks.
• Test and install motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Use diagnostic tools to identify hardware failures and replace non-functional components.
• Apply knowledge of standard equipment and manufacturer repair guidelines. Cashier
711 Franchise - Westbury, NY
2014 to 2015
• Help customers complete purchases, locate items, and join reward programs.
• Restock and organize merchandise in front lanes.
• Answer questions about store policies and address customer concerns.
• Operate the cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance.
• Work closely with the shift manager to solve problems and handle customer concerns.
• Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Work a flexible schedule and extra shifts to meet business needs.
• Mentor new team members on POS system operation, customer service strategies, and sales goals.
• Complete inventory counts and order merchandise.
• Maintain secure cash drawers, promptly resolving discrepancies in daily totals.
• Check identification for proof-of-age for alcohol and tobacco sales.
• Use the POS system to enter orders, process payments, and issue receipts.
• Maintain current knowledge of store promotions and highlight sales to customers. Cashier
Phoenix Travel Center - Rocky Point, NC
2011 to 2013
• Restock and organize merchandise in front lanes.
• Answer questions about store policies and address customer concerns.
• Help customers complete purchases, locate items, and join reward programs.
• Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reconcile cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
• Work closely with the shift manager to solve problems and handle customer concerns.
• Work a flexible schedule and extra shifts to meet business needs.
• Mentor new team members on POS system operation, customer service strategies, and sales goals.
• Complete inventory counts and order merchandise. Air Traffic Controller Apprentice
U.S. Air Force - Goldsboro, NC
June 2009 to August 2011
• Developed skills for working with various groups and team building.
• Held accountable for my actions.
• Demonstrated organizational skills, such as planning and effective use of resources.
• Displayed the ability to remain calm under pressure.
Contact this candidate