KHYATI PATEL

Carrollton, TX ***** 940-***-**** ad4o2b@r.postjobfree.com

PROFESSIONAL SUMMARY

• Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships.

• Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

• Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

• Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

• Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Project Management • Campaign Management • Collateral Creation

• Sales Support • Customer Service • Social Media Marketing

• Social Media Platforms • Digital Marketing • Data Analytics EXPERIENCE

Marketing Manager March 2017 - Current

Office Furniture Distributors Carrollton, Texas

• Grew results month over month by continuously refining approaches based on tracking data and consumer insights.

• Expanded social media reach through influencer partnerships on Instagram, Facebook, and Twitter.

• Optimized marketing campaigns with continuous development of fresh ideas and new methods.

• Contributed to strategic content development for various communication channels.

• Generated well-cultivated partnerships in target markets, furthering marketing goal achievement.

• Managed daily operations, incoming requests and long-term planning through continual team and client communication.

• Drafted and distributed press releases, articles and social media posts.

• Presented at staff meetings and manager meetings on marketing progress and updates.

• Measured marketing programs' impact and adjusted approaches to achieve objectives.

• Reviewed marketing for compliance with current brand guidelines.

• Refocused on new goals, changing priorities and competing demands to meet deadlines and client expectations.

• Implemented persuasive and engaging copy for diverse marketing campaigns.

• Led research to gain consumer insights for marketing strategy development.

• Diversified digital approaches with social media platforms, newsletters and organically-grown marketing channels.

• Crafted marketing material and content in consistent tone and brand voice.

• Facilitated product distribution through vendor and service provider contracts.

• Capitalized on emerging opportunities, tracking market trends and preferences.

• Launched and customized products for domestic and regional markets, adapting strategies and messaging.

• Supervised staff hiring, training and performance evaluations to meet KPIs and wider business goals.

• Captured potential customers using creative and fresh approaches on digital and traditional channels.

• Championed product development and new releases by analyzing trends and sales forecasts.

• Achieved profit targets with balanced, strategic pricing structures.

• Evaluated consumer behaviors and purchasing patterns to inform promotional campaigns.

• Developed pricing strategies to meet business objectives and remain competitive.

• Selected and displayed goods at trade shows, fairs and exhibitions.

• Achieved sales and marketing targets, maximizing ROI for clients.

• Refined packaging designs, color choices and slogans for advertising campaigns.

• Sealed deals and contracts by contacting prospective clients for demos and proofs-of-concept.

• Priced items after analyzing market characteristics, cost and markup factors. Logistics Coordinator May 2013 - Current

Office Furniture Distributors Carrollton, Texas

• Maintained updated shipment status, tracking and tracing loads while in transit.

• Supported shipping department operations and inventory control.

• Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt.

• Researched and gathered information regarding accessory charges or changes to shipment details.

• Maintained cost targets through strategic contract negotiation with freight vendors.

• Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests.

• Reduced budget overages by addressing claims for lost or damaged products.

• Coordinated shipment details, recording load data and destination.

• Communicated with carriers to confirm delivery windows and reduce shipment delays.

• Supported shipping department operations and inventory control with proactive handling of logistics needs.

• Tracked and traced in-transit loads to stay updated on shipment status.

• Drafted shipment BOLs, packing lists, invoices and shipping labels.

• Coordinated shipment details, recording load data and destination.

• Supported customers by maintaining positive business relationships with key personnel and consistently meeting needs.

• Increased department performance by recruiting and training new personnel. Store Manager February 2012 - February 2013

Rue21 Lewisville, TX

• Addressed and resolved escalated customer complaints and worked to restore satisfaction.

• Oversaw employee recruiting, onboarding and training on store procedures.

• Coordinated employee schedules for optimum performance and shift coverage.

• Directed merchandising strategy to create eye-catching displays and increase revenue.

• Received and acted on customer feedback to boost return custom rate.

• Identified new opportunities to increase sales and achieve store targets.

• Balanced tills at end of shifts and made daily bank deposits.

• Led team by example to maintain focus on performance and achieving targets.

• Maintained high store standards in merchandising, security and visual presentation.

• Managed inventory audits, financial reconciliations and sales reporting.

• Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.

• Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.

• Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.

• Held employees accountable to company policies, procedures and service standards.

• Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

• Organized regular inventory counts to keep records accurate and identify supply needs or loss points.

• Established clear expectations and objectives for team members and helped each achieve goals.

• Maintained financial and administrative controls, accurately tracking funds and keeping records current.

• Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.

• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.

• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

• Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.

• Reviewed financial statements and activity reports to measure productivity or goal achievement. Assistant Store Manager July 1998 - February 2012

Bealls Department Store Gainesville, TX

• Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.

• Increased sales by overseeing successful promotional strategies and in-store events.

• Resolved escalated customer service issues by coordinating solutions between sales and operations teams.

• Oversaw expenses, deposits and receipts to support recordkeeping.

• Inspired team members to drive performance, collaboration and teamwork.

• Coordinated solutions to resolve escalated customer service issues.

• Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.

• Built and managed successful retail teams through recruiting, training and encouragement.

• Developed and strengthened teams through thoughtful sales floor leadership and personnel management.

• Collaborated with store manager to meet revenue goals.

• Rotated products following seasonal trends and styles according to company strategy.

• Trained staff in customer service, merchandising and security monitoring.

• Supervised and disciplined employees to reach performance targets.

• Scheduled and delegated assignments to maximize coverage.

• Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.

• Maintained financial and administrative controls, accurately tracking funds and keeping records current.

• Organized regular inventory counts to keep records accurate and identify supply needs or loss points.

• Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.

• Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.

• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

• Established clear expectations and objectives for team members and helped each achieve goals.

• Established departmental policies and goals in conjunction with board members and organization officials.

• Conducted periodic performance reviews to assess employee performance.

• Supervised administrative activities directly related to making products or providing services.

• Reviewed financial statements and activity reports to measure productivity or goal achievement. Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products.

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EDUCATION

Bachelor of Science (B.S.) December 2010

University of North Texas, Denton, TX

LANGUAGE

Native

English

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