Chantal Connell

Experience:

Excel Property Management Raleigh, NC

Receptionist May 2022 – June 2023

• Cordially welcome residents, visitors, and vendors as the front-facing representative of the property management company.

• Efficiently manage and input 20+ daily work orders into OneStep software, ensuring accurate documentation and timely resolution.

• Dispatch work orders to maintenance personnel promptly, optimizing response times and issue resolution.

• Assist residents with rent references promptly and accurately in line with company policies.

• Maintain an organized work order filing system for easy accessibility and retrieval.

• Facilitate communication between residents and maintenance staff for swift resolution of requests.

• Collaborate with property managers to enhance work order processes and efficiency.

• Perform administrative tasks and support other departments as necessary to ensure smooth operations.

American Asset Corporation Raleigh, NC

Assistant Property Manager July 2006 – November 2021

• Maintained meticulous records of property transactions, including rent rolls, move-in/move-outs, and delinquency reports, ensuring accuracy and compliance.

• Generated and managed vendor contracts, adhering to company guidelines and requirements, while promptly identifying necessary property repairs and promptly reporting them to the Property Manager.

• Efficiently handled tenant service requests, swiftly routing maintenance needs for timely processing and resolution.

• Oversaw the processing and tracking of work orders, liaising with contractors, defining project scopes, obtaining bids, and ensuring the completion of necessary repairs.

• Facilitated continuous communication with vendors and contractors, managing schedules, billing, vendor relations, and certificates of insurance.

• Ensured prompt submission of Accounts Payable invoices to the corporate office for payment, while meticulously maintaining resident files and documentation.

• Generated essential legal documents and managed necessary legal actions in adherence to State and Company guidelines.

• Maintained compliance with legal requirements and company policies, ensuring all processes and documentation met established standards.

Skills:

Microsoft Office (Excel – basic); Yardi Voyager; OneStep