Mr. AMRIT GAUTAM

*** ********** ********, ******, *******, N5Y 1B8

Contact No: 382-***-****, Email: ad4o0u@r.postjobfree.com Objective: A passionate and committed individual interested in contributing my skills. Seeking an opportunity to learn, grow, and excel within a dynamic and diverse environment. Work Experience:

Customer Care Associate

2021 March - 2023 May

Axiata, Ncell Telecommunications, Kathmandu, Nepal

• Quickly addressed and resolved customer inquiries, concerns, and technical glitches regarding products, prices, and services assuring customer satisfaction.

• Handled customer purchases, returns, exchanges, and refunds at the checkout counter or service desk and addressed all cash and credit transactions.

• Provided detailed information about products, usage instructions, and recommendations, to assist customers in making informed decisions.

• Enhanced Engagement through proactively promoting the services and devices optimizing customer telecom experiences.

• Assisted in solving the telecommunication software and tools required for customer interactions and other relevant systems.

• Cooperated with technical support team, sales team, and other divisions within the organization to improve customer service and handle challenging problems. Key Skills and Characteristics:

• Customer Experience & Obsession

• Enthusiastic working attitude

• Excellent communications skills

• Experienced with Microsoft Office (Word, Excel, PowerPoint) on Windows.

• Quick typing speed

• Data collection and input

• Team Collaboration

• Multilingual (English, Hindi, Nepali) (Fluent in all)

• Creative Problem Solving

Education:

• Bachelor, Pokhara University

Availability:

Full Time