Kiara Bynum

Greensboro, United States ***** • 336-***-**** • ad4o0j@r.postjobfree.com

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skills

Call Management

Paperwork Processing

Complaint resolution

Appointment Scheduling

Data Entry

Computer Proficiency

Dispute Resolution

Conflict Resolution

Problem Resolution

Call center experience

Work History

Customer Service Representative, 04/2022 to Current Liveops

Enhance customer satisfaction by promptly addressing concerns and providing accurate information.

Exceed performance metrics consistently, earning recognition as a top performer within the team. Maintaine detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Develop strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Support Specialist, 07/2019 to 04/2022

Verizon

Streamlined support processes for improved efficiency and reduced response times. Identified trends in customer feedback, recommending improvements to management for better service delivery.

Reduced call wait times by implementing effective time management strategies during high-volume periods.

Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.

Team Lead, 07/2018 to 07/2019

McDonalds

Improved team productivity by implementing efficient project management strategies and streamlining communication channels.

Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Education

GED: 06/2018

Eastern Guilford High School - GIBSONVILLE

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