JAMES O'BRIEN

*** ****** ** #***, **********, CT 06042

C 860-***-**** ad4o0c@r.postjobfree.com https://www.linkedin.com/in/jim-obrien-2017/

Accomplished, multi-talented IT Entrepreneur/Executive, offering years of achievement in visible, progressively responsible roles in, product management and business management, sales, sales management. Experience includes business/owner entrepreneur as well as significant achievement with world class corporations. Unique combination of technological expertise and business skills. Business & Product Development/Management - Executive level business development and management skills. Nationally recognized for achievements in field and major account management. Accomplished in initiating, developing and expanding presence with major clients, which have included public and private organizations representing a wide range of industries.

PROFILE

Product Owner/Manager

it ■ business development ■ project management ■ marketing ■ sales

Industries: Aerospace Event Ticketing Financial Healthcare Utilities Insurance Retail

Technical Expertise: MS Office. Expertise in Sales Force Automation and Database Marketing. Developed business solutions with technologies supporting cloud and web-based software packages.

Key Competencies: Software Product Management Agile CRM Sales Force Automation Data Analysis Needs Assessment Client Relations MS SQL Account Management Business Intelligence SharePoint Software Project Management Sales Negotiations Team Building Enterprise App Development SAAS Insurance BI Power Qlik Oracle DM Hadoop Data Lake EDA Data Warehouse AWS EOHHS compliance Cyber Security Mobile FHIR

PROFESSIONAL EXPERIENCE

Beacon Hill

Product Manager- Contract

Blue Cross Blue Shield

Oct 2023 – Present

Agile Project Management: Proficient in managing Agile story development and deployment for a flagship web site of a top 20 Fortune 500 healthcare insurance company.

Requirement Gathering: Experienced in gathering work requirements from customers, stakeholders, product managers, and engineers to ensure timely delivery of quality working software within budgetary constraints.

Agile Principles and Practices: Demonstrated ability to follow Agile principles and practices, providing visibility across multiple projects and promoting effective collaboration between teams.

Product Analysis and Execution: Skilled in analyzing, defining, documenting, and executing product requirements through close collaboration with business managers and stakeholders. Contribute to the development of product vision and direction to align with product plans.

User Story Development: Proficient in writing accurate user stories and defining acceptance criteria to ensure efficient sprint planning and adherence to schedules.

Acceptance Testing: Conduct thorough acceptance tests to establish trust in all product platforms and verify their adherence to established standards.

Backlog Management: Adept at managing product feature backlog and development, supporting short and long-term plans.

Worked closely with QA testers to develop test cases and meet deadlines for product deployment.

Fostered strong relationships with Product Managers, Release Train Engineers, and other stakeholders, ensuring effective communication and collaboration in organizing product increment planning.

Proven track record as a strong collaborator and communicator

iTech Solutions

Product Owner - Technical- Contract

Cigna Healthcare

June 2023 – Aug 2023

Agile Project Management: Proficient in managing Agile story development and deployment for a flagship web site of a top 20 Fortune 500 healthcare insurance company.

Requirement Gathering: Experienced in gathering work requirements from customers, stakeholders, product managers, and engineers to ensure timely delivery of quality working software within budgetary constraints.

Agile Principles and Practices: Demonstrated ability to follow Agile principles and practices, providing visibility across multiple projects and promoting effective collaboration between teams.

Product Analysis and Execution: Skilled in analyzing, defining, documenting, and executing product requirements through close collaboration with business managers and stakeholders. Contribute to the development of product vision and direction to align with product plans.

User Story Development: Proficient in writing accurate user stories and defining acceptance criteria to ensure efficient sprint planning and adherence to schedules.

Acceptance Testing: Conduct thorough acceptance tests to establish trust in all product platforms and verify their adherence to established standards.

Backlog Management: Adept at managing product feature backlog and development, supporting short and long-term plans.

Worked closely with QA testers to develop test cases and meet deadlines for product deployment.

Fostered strong relationships with Product Managers, Release Train Engineers, and other stakeholders, ensuring effective communication and collaboration in organizing product increment planning.

Proven track record as a strong collaborator and communicator

SmartIMS

Product Owner – Contract

Lincoln Financial Group

Oct 2022 – May 2023

Developing and implementing an insurance annuity client policy and contract web application conversion from a legacy server based system to AWS cloud, mobile and FAST Technology using EDA concepts.

Working with engineering and business managers to deliver quality working software to Stakeholders and clients.

Promotes Agile/Scrum principles and Practice across the organization.

Meets stakeholders to analyze, define, document and execute product requirements.

Provides vision and direction throughout the product development and deployment to development teams and stakeholders.

Develops user stories and define acceptance criteria so development stays on schedule.

Writes Acceptance tests. Analyze end user needs so developers can work on user stories .

Manages product feature backlog and development to support short and long range plans.

Working with QA testers to develop test cases to meet deadlines for product deployment.

Partnering with Product Managers and other stakeholders to understand customer needs and current or emerging trends to refine the longer-term roadmap.

Collaborated with Release Train Engineers, Product Managers and other Product owners organizing product increment planning to line up product roadmap, vision and teams

Proven track record as a strong collaborator and communicator

Vertex Consulting Service, Schaumburg, IL

Digital Product Owner /Manager- Contract

Potbelly Restaurants

March 2022 – Sept 2022

Developed Product roadmaps to guide eCommerce development and business which grow and expand offerings increase customer signups.

Followed SAFe 5.1 Agile & scrum best practices to manage daily activities and planning keeping delivery of working software on time and within budgets.

Developed and implemented eCommerce web and mobile applications on AWS cloud using EDA.

Managed CMS and Ad campaigns to deliver content to web site daily.

Managed backlog of deliverables and capabilities, partnered with Product Management to define/refine future deliverables and adjust the overall roadmap of deliverables as needed by stakeholders.

Lead daily scrum meetings for development teams to track work progress.

Manages product backlog at various stages to support development planning .

Conducted stakeholder meetings to define, document and execute product requirements.

Provided guidance on Google Analytics, Google Tag Manager and Pixel placement.

Provides vision and direction throughout the product development and deployment to development teams and stakeholders.

Develops user stories and define acceptance criteria to manage backlog prioritization.

Wrote Acceptance tests, analyzed end user needs and requests identifying .

Manages product feature backlog and development.

Eliminates impediments impacting successful team completion of releases.

Conducted regular product demonstrations at product review meetings.

Successfully deployed business value to customers and stakeholders meeting marketing goals

Managed product backlog in Azure DevOps/ Jira /Confluence

Quest Global Inc., Windsor, CT

Pratt & Whitney Aircraft / United Technologies

Product Owner/Manager

June 2019 – March 2022

Quest is a vendor for United Technologies, Pratt & Whitney Aircraft.

Promotes Agile/Scrum principles and Practice across organizations.

Leads scrum teams for several software project development teams.

Manages many products at various stages of development within budget and on time.

Meets customers to analyze, define, document and executed on product requirements.

Provides vision and direction throughout the product development and deployment to development teams and stakeholders.

Develops user stories and define acceptance criteria.

Writes Acceptance tests. Analyze end user needs and requests.

Manages product feature backlog and development.

Mitigates impediments impacting successful team completion of releases and Sprint goals.

Follow Scrum/Agile best practices and trends. Present work at product reviews.

Open communication between development team members keeping projects on track

Develop wireframes and UI/UX mockups from business requirements to transform applications to a digital cloud environment using EDA and mobile.

Introduce transformative technologies in product development and project management.

Parts inventory supply chain maintained on data warehouse, Hadoop, Data Lake, MS SQL, Oracle Data Management, SAP, SharePoint.

Follow security protocols within MS Azure AD SSO.

Chetu Inc., Sunrise, FL

National Account Manager

March 2018 - December 2018

Sales of offshore software development, integration and support services globally.

Attending conferences nationally.

Working with project managers and operations managers to fulfill client needs.

Industries Healthcare, Manufacturing, Security, mobile, eCommerce, Financial and Banking

TicketNetwork, Inc., South Windsor, CT

Digital Product Owner / Manager

December 2003 - December 2017

Secondary Ticket Market Retail Point of Sale client/server & web-based products.

Primary ticket market point of sale client/ server and web-based products.

Supported a web retail environment on digital application supporting web, mobile on the cloud.

Increased sales year over year dramatically increasing customer base.

Reduced cost by a 20% from prior year.

Deployed of over 270 businesses to expand product reach across the US.

Designed and managed development of client/server, web, mobile and cloud-based applications.

Designed, Developed and deployed Salesforce.com CRM application used by management, sales, engineering and support services. Grow customer base by 3x within six months. Increased revenues by 6x year over year.

Oversight of all call center group activities to meet expanding growth.

Develop best practices for all pre and post sales customer relationship management. Developed processes for on site and remote installs, training and support.

Involved in translating customer software needs to engineering design for coding.

Implemented Auth0 security.

Comshare, Inc., Ann Arbor, MI

Pre-Sales Consultant/Technical Consultant/Product Consultant

July 2000 – December 2001

Performed technical development and high level fintech sales support functions. Improved the quality of client budgeting process while dramatically reducing the time needed to produce reports. Position required knowledge of MS SQL, Excel, ASP, VB, OLAP Services and HTML.

Worked with sales force to demonstrate web and client/server financial budget OLAP solutions.

Created proof of concept solutions using software products in business intelligence web delivery of data to Fortune 500 clients.

Produced high quality work under intense deadline pressure. Customized and delivered a 180-user system for a Canadian client. Delivered on-site training to the company’s technical trainers, who then traveled throughout Canada to train staff at other company sites.

OTHER DEMONSTRATED SKILLS

As Product Owner conceived, created and developed software teams which developed comprehensive technological solutions to commercial, industrial, corporate and governmental clients. Delivered solutions in Aerospace, Customer Relationship Management(CRM), Salesforce Automation, Accounting, Insurance and other vertical markets.

In healthcare, as an independent contractor, consulted medical offices in gathering requirements. Then developed, installed, trained staff and doctors in the use and management of their offices. The software applications provided patient record storage, scheduling, reporting and electronic insurance submission.

My healthcare experience covered dental, general medical offices, ophthalmology, clinics.

For several years, as a product manager, I built Customer Relationship Management (CRM) systems for small and large companies. I designed and developed a policy holder CRM management application that organized high income policy holders for internal insurance agents of Phoenix Mutual Life Insurance. The policy holders had more than a million dollars in assets. Phoenix agents sold and managed client income portfolios.

I also designed and built CRM systems using many different tools including Salesforce.com, TeleMagic, MS CRM and others. The industries included healthcare, manufacturing, communications, utilities and many others.

Work cooperatively and collaboratively with in-house staff and functional areas of a client's organization to deliver on-time, within-budget projects.

EDUCATION & PROFESSIONAL DEVELOPMENT

June 2021

University of Alberta, Software Product Management Certification

Feb. 2022

Scaled Agile Framework 5.1 – POPM certified

Aug 2022

Certified Scrum Product Owner - CSPO Certified

Sept 2023

Jira Certification

Certifications: Software Processes and Agile Practices. Reviews and Metrics for Software Improvements; Agile Planning for Software Products; Client Needs & Software Requirements.

Courses & Workshops Topics Completed: Scaled Agile Framework (SAFe) POPM certification, Sales, service, leadership, operations, finance, and technological applications. Completed classes in HTML, Google Analytics, PPC advertising, web services, project management, social media.

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