Customer Service Property Manager

Isaiah Brown

** **** ****** #**

Staten Island, New York, 10304

Cellphone: +1-917-***-****

E-mail Address: ******.*******@*****.***

Objective:

To obtain a challenging position in which I can utilize my vast array of skills for further advancement in the private sector.

WORK EXPERIENCE

AMTRAK (New York, New York) December 2022 to present On Board Customer Service

• Create a welcoming atmosphere of hospitability for Amtrak passengers that result in exceeding customer expectations.

• Functions independently while simultaneously supporting the service staff.

• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.

• Prepares associated paperwork.

Management Company, Inc. (Winston Salem, NC) February 2019 to November 2022 Property Manager

• Effectively maintained all aspects of community operations for a 209-unit property with a staff of five employees.

• Maintained monthly budget, prepared bonus summaries, month end reports, and leasing summaries and invoices.

• Managed all paperwork related to resident rent, deposit fees, and file management.

• Lead a property overhaul to include overdue inspections, file audits, staff training and winning over resident trust.

• Assisted in the recruitment of all sales professionals. Rent a Center (Staten Island, New York) October 2012 to February 2019 Store Manager

• Developed and maintained an efficient working environment reducing employee turnover.

• In charge of employee scheduling and daily operations in the store.

• Ensured compliance to all policies and procedures.

• Managed all performance issues within the staff.

• Provided training to the sales team for maximized profits within the business.

• Implemented sales promotions and implemented merchandising audits. Rent a Center (Staten Island, New York) October 2010 to October 2012 Sales Associate

• Provided an optimal level of sales and services.

• Assist customers with returns, available purchasing plans and service packages.

• Ensured compliance of all company policies and procedures.

• Restocked inventory.

• Prepared training modules for furniture products.

EDUCATION

McKee Tech. Vocational High School – Staten Island, NY. 1988-1992 Diploma: College Prep. Education

SKILLS

Excellent Communication Skills Sales Proficient in Microsoft Pack Teamwork Data entry Retail and Property Management Attention to detail Computer Literate

REFERENCES

Furnished upon request.

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