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Data Entry Customer Service

Location:
Miami, FL
Posted:
March 29, 2024

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Resume:

Bridget Miller-Bursey, MS

**** ** **** *******, *****, Fl 33143

HM 305-***-**** - Cell: 786-***-****

ad4nzk@r.postjobfree.com

Executive Summary

Dynamic, dedicated, and compassionate professional committed to providing youth with the vital skills required to realize a future of accomplishment and success. Possess skills to foster an engaging and thriving learning environment. Excellent interpersonal and communication skills necessary to develop meaningful relationships. Extensive experience with the State of Florida regarding specialized expertise involving youth and broad case management. Core Qualifications

● MS: Proficient in Word, Excel, PowerPoint and Access - Typing Speed 35 wpm, Alpha -Numeric Data Entry

● Excellent Customer Service and People Skills - Legal Terminology and Court Documentations:

● Consulted with Judges, attorney and institution personnel to evaluate juvenile's progress

● Reviewed and evaluated legal and social history and progress of juvenile

● Conducted pre-hearing or pre-sentencing investigations and testified in court

● Preparation of Judicial Reviews, Petitions for motion of Removal of child/children for Dept of Children and Families

● Preparation of Quarterly Judicial Reports as an Adoption Case Manager Professional Experience

State of Florida – Department of Juvenile Justice

August 2019 – July 2021

Certified Juvenile Probation Officer

Obtain the terms of the probation from judges or court officials. Investigate the activities, school attendance and employment of offenders. Monitor the interactions of offenders with friends and associates. Alert law enforcement about probation violations. Process Violation of probation. Attend court Hearings. Refer offenders to services. Miami Dade County Elections Department – Elections Specialist March 2018 – June 2018

Short Term Assignment

Enrolled citizens to vote and assigned poll workers to precinct for Voting Day. Enrolled poll workers into training courses. Emailed required correspondences. Prepared payroll for poll workers. City of Coral Gables District Court – Clerk III July 2019 – December 2019 Operated standard office equipment. Data entry and other clerical duties. Deputized to perform marriages. Intake applications for marriage licenses. Performed civil marriage ceremonies. Trained on computer software for traffic citations. Camillus House

April 2016 – June 2019

Human Trafficking Case Manger

Managed 16 Bed program

Drug Testing

Groups and open floor discussion

Planned Events and several health care programs

Self care

Doctor appointments

Managed program for intakes and discharges

Meal planning

Case Managed curfew

Referrals and job training

A2Z Employment Staffing Agency September 2011 –. April 2016 Temporary Contractor – Various Assignments

Develop comprehensive recruitment plans for out-of-school youth and entry into the program. Perform regular outreach and follow-up with a broad network of applicable referral sources to ensure the recruitment of a diverse pool of applicants and supervise all aspects of participants’ progress to include, but not limited to, accurate and timely documentation of services provided to participants and monitor participant flow throughout the program. Completed Monthly Activity Reports on a timely basis; responsible for gathering accurate data from other staff to complete reports and maintain participants’ case files. Supervise, motivate and coordinate a team of young adults in a rigorous program of service, education and training. Conducted screenings and intakes for individuals referred to the program for Human Traffic and homeless victims referred from State Attorney’s Office. Identifies and coordinates community services and referrals for guest. And crisis counseling. Documents guest’s progress, or lack of, in files (HMIS, I CANotes, KIS, or any other database utilized). Worked with the department of Juvenile and Adult Probation. Responsible for the development of monthly and yearly reports, resource referrals. Attend the client’s medical/psychiatric or any other appointments if requested by supervisor and weekly staff meetings and supervision and trainings on time. Administer Drug and Alcohol Testing and link HIV and Homeless Clients to Care Services. Professional and Interpersonal skills to interact with care clients, health care professionals and others with impact with STD prevention and control. Provide Public Health Awareness Eliciting and services to HIV clients to assist in medication management and obtaining insurance from patient and target groups to diverse back group Provide case management services in accordance with the service plan as appropriate to the program and act as liaison between courts, families, and outside agencies and participate in disaster planning. Conducted life skill groups and created activities for clients pertaining to educational outings Presented presentations on Human trafficking, homelessness, drugs and their common street names. Monthly reports for grants department tracking human trafficking and homeless activity such as intake and discharge. Become familiar with the billing process for Medicaid and Oversee billing data for Medicaid. State of Florida Department of Children and Families – Child Protective Investigator August 2007 to May 2010 Interviewed and conducted investigation for alleged accusations all maltreatments for children. Background Screenings and Referrals. Removal of children in immediate and emergency situations. Create and file petitions with courts and legal staffing, Staffing for transfer of case with case management agency. Identified appropriates services for families and Supervised children in home or out of home placement. Worked with Kristi House and the Child protective Team for Service for alleged abused kids. Department of Juvenile Justice Department of Juvenile Justice 2002 – 2006 Commander of the Detention Center

Supervised night Shift consisting of more 45 in staff. Defensive training tactics. Generated reports, data entry and all reports mandated. Supervised control room- monitor inmates. Conducted intakes and mental assessments. Inmate count and compound safety search.

Education

Business Professional Management – Bachelor of Science Nova Southeastern University 2003, Dania, Florida, United States Graduated Teach Education- Specialization in Sports Management – Master of Science Nova Southeastern University 2002, Dania, Florida, United States Business Professional Management – Bachelor of Science City College 1998, Miami, Florida, United States

Business Management – Associates of Science

Florida Computer and Business School 1997, Miami, Florida, United States Professional Affiliations

• Commissioner for the Track and Field Program for the City of South Miami-2011

• Committee Member for the Weed and Seed Program - 2011

• Vice President of the Youth Alliance of South Miami, 2000-2001

• Committee Chairmen for the Boy Scouts of America (Pack 822) -2000-2001

• Zeta Phi Beta Sorority- 2006 – Current

• Order of the Eastern Star Auxiliary 2014- Present

• Glory House – Volunteer and Advocate - Human Trafficking-2015-2017

• Sweet Home Baptist Church – Human Trafficking Ministry and Woman’s Jail Ministry

• Junior League of Miami – Member 2016-Present

• Share Your Heart Program- Volunteer Chaplain 2015-Present

• NAACP

• Cover Girl – Volunteer Domestic Violence

• Yo Professional (Riverside Halfway House) – Member of Board Directors



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