Jewel Hundley Phone:530-***-**** Email:ad4nzd@r.postjobfree.com

1.Testing: 40 wpm; Computer Literacy: 97%

2.Available to interview

3.21 years Customer Service experience in various capacities

4.10 years Technical support/Troubleshooting

5.Ability to navigate through multi-screens and intermediate level with Microsoft applications

6.Intermediate level with Mac OS

7. The ability to meet individuals at their level and allow them see my intent to help

8.Patient in very trying situations

9.Experience in Epic and other Med Applications utilized in the ER environment

Work Experience:

Teksystems

Department of Consumer Affairs

Supervisor/SME in the Board of Registered Nursing 9/2023-Still

Manage 19 agents workload

Assist when needed in processing RN applications

Attendance

Arrange and Facilitate trainings

Audit work of Analyst to maintain a 0 error rate

Work with analyst during training opportunities

Identify growth and learning opportunities for my staff and constituents

Work in a deadline driven environment

Maintain records necessary staff and applicants in congruent to the rules instituted by the DCA

Search pro staffing

Golden 1 Contract 1-1-2022-7/2023

Loan Processor Project management Project auditor

●Process loans

●Outbound call for data or internal information

●Managing projects opening accounts in preparation for loans

●Knowledge of DNA, Datasafe, Enact Lending360

●Auditing loan accounts

●Inbound internal calls or members ready for funding or receiving docs needed to complete loan

Travis Credit Union

Member Service Rep II

09/2019-12/2021

●Assisted numbers with their banking needs via phone

●Accepted and processed Loans

●Assisted in escalated situations to resolution

●Assisted with new hires training

●Followed all policies and procedures while conducting business in a credit union environment

Temp Agencies- Aerotek and Precision Technologies

10/22/2018-07/30/2019

Patient Services Representative (PSR) at Triwest Healthcare Alliance

●Collect and process incoming medical data

●Worked with Providers (of all scopes/specialties), Veterans and the VA on efficient processes for Veteran care

●Create authorizations for Veterans

●Verified claim validity and worked with other departments on billing issues

●Communicate and share pertinent Veteran information with other care departments within

HIPAA guidelines

●Assist Veterans with interpretation of authorizations and assistance with scheduling appointments

●All in a call center environment while providing excellent care by doing whatever it takes.

●Assisted patients with technological biometric setup with peripherals

● processed verified and shipped out medical equipment to patients and hospitals

Gardner Group

08/2018-12/2018

Patient Advocate

●Meet patients at bedside in Marshall Medical to assess for Medi-Cal or Emergency coverage (HPE)

●Assist with completing all forms needed to complete application for Medical or Emergent care

●Place outbound calls to previously discharged patients to set appointments to assist with Medi-cal coverage (May also do field visits)

●Working with Doctors and Nurses to give the best patient care and coverage

●Making sure all documents following HIPAA guidelines are sent to the State for complete processing.

Wave Broadband

09/11/2017-10/2018

Customer Service-Billing Specialist (Still employed)

●Billing calls and research

●Call Center Environment

●Troubleshooting

●100+ calls per day

●Sales

●Multi-Screen Operations

Blue Shield of California

11/2013-02/2014

Contract/Sutter Dedicated Team

●Received Inbound patient calls about contract negotiations with Sutter and Blue Shield

●Changed PCP and Medical groups per patient request

●If there was down time went In system and corrected any system errors

●Assisted with new hires that came to the floor

●Conducted all work business in a call center environment

●Office communication and training/availability via MS Outlook

VoxPro 11/2015-7-2016

Technical Support/New Hire coaching

●Received calls from clients needing assistance in troubleshooting various products. Providing quality service to each client I made contact with

●Assisted with coaching New hires in call flow and product information and also coaching on providing the beautiful customer experience, coaching on confidence building and taking control of the calls

●Office communication and training requirements/availability via Outlook

Calvary Christian Center 4/2013-11/2018

Train/Admin/Finance

●Handled inbound calls while maintaining call times and providing outstanding customer service

●Assist customers with bill assessment, Counting funds to make sure an accurate deposit were made

●Balanced incoming & outgoing funds via Quickbooks

●Input proper dollar amounts at all times

●Verified fund deposits or withdrawals were accurate

●Assisted with collecting & getting client accounts in order

Verizon Wireless 4/2003-July/2007

SR. Coordinator

●Provided quality customer service on each and every call

●Assisted customers on an inbound call basis with billing and troubleshooting for data merchandise

●Trained new hires and my team on new programming that was implemented in our ever-changing environment

Health Net Contract-(Select Staffing) 11/2002-04/2003

SR Coordinator

●Provided excellent customer support in a fast pace call center

●Prepared and sent out credential information to physicians to complete and return for the Tri-care medical group

●Data entry, office duties, including: faxing and completing tasks on a time sensitive basis

●Verified Eligibility for potential Clients

Kaiser 10/2000-5/2002

Sr. Coordinator

●Dealing with patients with various issues and background in a call center environment

●Sent messages and assessed patients to make sure that they were sent to the proper department to make sure their issues were resolved

●Faxed and mailed documents using the HIPPA guidelines and making sure that all matters were handled with diligence and respect to the patient

●Dealing with patients with various issues and backgrounds in a call center environment

●Exuded empathy and placed customers first to resolve issues promptly

●Faxed and mailed documents using the HIPPA guidelines and making sure that all matters were handled with diligence and respect to the patient

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