Customer Service Representative

Brandy Cantrell

South Lebanon, OH ***** • 513-***-**** • ****************@*****.***

Professional Summary

Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Appointment Scheduling

Patient confidentiality

Scheduling appointments

HIPAA Compliance

Customer Service

Operations Management

Delegation

Emotional Support

Social Skills Development

Behavior Management

Client Transportation

Attention to Detail

Work History

Patient Service Representative, 04/2021 to 03/2022 Bon Secours Mercy Health – Remote/ South Lebanon

Applied administrative knowledge and courtesy to explain procedures and services to patients. Provided exceptional customer service to patients, answering questions and addressing concerns. Stayed calm under pressure to and successfully dealt with difficult situations. Providing excellent customer service by promptly answering patient inquiries. Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.

Merchantainer and Trainer, 08/2015 to 05/2018

The Walt Disney Company – Orlando, FL

Mentored new hires, resulting in stronger staff development and increased productivity and business growth.

Worked closely with shift manager to solve problems and handle customer concerns. Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Met customer service goals and exceeded customer expectations. Operations Coordinator, 09/2000 to 08/2006

Shoe Carnival – Spartanburg, SC

Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.

Reviewed operations reports to understand numbers and trends. Motivated and trained employees to maximize team productivity. Encouraged and promoted ideas aligned to business needs and benefits. Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Assisted at Cash Wrap with purchases making sure customers were treated as a priority instead of as a number. Thanking them for shopping with us at Shoe Carnival and inviting them to shop again was always my ending engagement with customers.

Weekly/ Monthly markups and markdowns

Education

High School Diploma: 05/1999

Chapman High School - Inman, SC

Additional Information

I look forward to talking with you further, and I would like to address the employment gaps I have and give you the reason for those gaps. I have taken care of multiple family members when they were sick and given EOL care while they were on Hospice at Home. I have also had to take care of my own health during the years having two spinal fusions and a spinal cord stimulator implanted. Family is very important to me, and those that raised me deserved the dignity of staying in there own home if that was what they wanted when it came that time and I made sure that was able to happen for them. Professional and Personal References available upon request.

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