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Customer Service Bilingual Spanish

Location:
Louisville, KY
Posted:
March 29, 2024

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Resume:

Michael Aaron Hayes Sr.

ad4nyr@r.postjobfree.com

502-***-****

Willing to persevere to obtain and own every opportunity that meets me head on.

Experience:

HEALING HEARTS ONE TOUCH AT A TIME CPR CERTIFICATION BLS/ HEARTSAVER/ FIRST AID TRAINING Bilingual

10/17/2017 TO Present

Contracts with ESSEX Rehabilitation Lou, KY; SEVEN COUNTIES Lou, KY;

Louisville Association of Daycare Centers Lou, KY;

HEALTHCARE ESSENTIALS TRAINING INSTITUTE Lou, KY

VARIOUS FACTORIES IN Lou, KY and Jeffersonville, IN

Robley Rex VA Hospital Outpatient Pharmacy

10/11/2022 – Present

Completed first year probation; Completion of full pharmacy training; Completion of HRO Training; Completion of Sitter Training; Preceptor of new employees Pharmacy Technicians and Pharmacist; Always following HIPPA regulations for every patient and veteran; Direct patient and family care and interaction with professionalism and courtesy; Always accountable, honest and efficient to my leaders; Punctual and ready to put in extra effort to assist the Team; In process of completing Yellow Belt Training Project

Matchwell Agency

02/2022-Present

Certified Nurse Aide; Direct patient/client care; CPR certified; Bi-lingual Spanish

Walmart Pharmacy

06/09/2021-Present

Direct customer service; Bilingual Spanish Assistance; Drop Off; Production; Triage; Control Verification; Cycle Count; Cashier; Inventory; Light cleaning; Disposing of amber vials/manufacturer according to state and company regulations

CVS Pharmacy

01/18/2021-05/2021

Direct customer service; Bilingual Spanish Assistance; Drop Off; Production; Triage; Control Verification; Cycle Count; Cashier; Inventory; Light cleaning; Disposing of amber vials/manufacturer according to state and company regulations

NORTON HEALTHCARE AND LOUISVILLE FIRE DEPARTMENT HEADQUARTERS CPR TRAINING

07/2014

Training Physicians, RN and Technicians In CPR RESUSCITATION TECHNIQUES AND SAFETY

Norton Healthcare/ Norton Women's And Children

1996-2005 Rehired 5/2016 to Present: Bilingual Spanish Assistance; Customer Service; Scheduler for appointments/ Surgeries; Preceptor for New Technicians, Unit Secretary, ER Trauma Technician M.A. for Norton ICC's, Instructor for American Heart Association of CPR/AED; Direct patient and family interaction, Wound Care, Phlebotomy, Vital Signs, Peri Care, Lite Cleaning, EKG's, Transporting, Heavy Lifting, Handling Personal Confidential Patient medical history information according to HIPPA Regulations, Reflexologist

JaCope Enterprise 2006-4/2016: Property Manager, Accounts Receivable/Payable, Direct interaction with Clients, Bilingual Spanish Assistance, Lite Cleaning, Heavy Lifting, Filing Alpha/Numerical, Flooring, Lite Repair, Security, Landscaping, Employed while relocated to California from 2006-2014

Medical Staffing Network Agency 2004-2006: CNA(Certified Nurse Aide), Direct patient care, Dressing Patient, Peri Care, Nourishment, Lite Cleaning, Heavy Lifting, Lite Meal Preparation, Lite Laundry, Precepted for Safe patient housing

U.S. Naval Reserve 1987-2/1989: Recruit Petty Leading Officer over 25 men(The Dragons) San Diego, CA, Training for Corpsman, Leading Chief of Environmental Services in discharge holding over 15 men; Medical Discharge after injury. Rescue Swimmer, Lifeguard, Swim Instructor, CPR Instructor

Alzheimer's Education San Ramon, CA

2012-2014: Director/ Administrator, Instructor for Alzheimer's care for the hospital and nursing home employees in various cities of California ;Administrated and organized medications for each patient; Director of Memory Care for Avalon, Sun Rise and Villa Serra. Cared for 23 patients in house with 17 employees. Medical Assistants, Medical Technicians, 24 hour RN care, Environmental Technician, and their personal Chef with Nutrition Masters. Inservice’s for each employee on safety to self and to the patient, Memory Exercises and activities daily, Cooking class and Day at the Spa and Field trips to the Beach and other cities twice a month, Handled all forms and personal information for infectious disease and regulations for the state. Followed and retrieved my patients from rehabilitation and brought them home according to state guidelines.

EDUCATION: Atherton High School 1984-1988 Graduated; Bellarmine University 2003-2006/2014-2015 Studied Spanish/ Communication/ Nursing; JCTC 1991-1992 Studied Certified Nurse Aide; Norton Suburban 2016 Studied Cultural Diversity

REFERENCES:

Harvey Copeland 502-***-**** / Terry Tatro Chaplain 502-***-**** ad4nyr@r.postjobfree.com



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