ANDREA N. UDAETA

Alexandria VA *****. 571-***-****

ad4nxa@r.postjobfree.com

•Experienced Office Manager and Administrative Assistant seeking an opportunity to grow and

•develop more experience.Extensive experience supporting medical consulting practice; and highly

•motivated to become an asset for the office.

• Medical Practice Service Line Support - 4 Years of experience with the Medical Office

•supporting Physicians, Chief of Staff, and staff members through numerous activities including

•billing, payment processing, client acceptance, utilization reports, calendar management,

•meeting coordination, travel arrangements, process expenses, event coordination and as ambassador

•of first impressions.

• Bilingual - Fluent in English and Spanish.

• Covid-19 - Familiar with Covid-19 healthcare protocols.

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AUGUST 2022 – PRESENT

PATIENT COORDINATOR/OFFICE MANAGER, ELITE PLASTIC SURGERY LLC.

•Calendar Management/Travel Support/Coordinate Meetings/Expenses – Maintain Physicians

•calendar by scheduling meetings, conferences, teleconferences, expenses, and travel. Provide

•logistical and administrative support to meetings including facilitation of the creation and

•distribution of agendas, read-ahead packets, and other materials. Ensure conference room

•reservation and setup, coordinate/support audio-visual equipment for the meeting, take/format/

•distribute meeting minutes, track status of any open issues/actions stemming from the meeting.

•Ambassador of First Impressions - Interact as an ambassador of first impressions with clients

•via e-mail and telephone regarding routine inquiries resulting in client issues solved.

•Office Support – Support Physician and team members with all administrative daily functions.

•Communication - Coordinate and track correspondence through Correspondence Control System.

•Memorandums/Correspondence- Prepare memos, letters, emails, presentation materials and

•other correspondence on behalf of Physician.

•Organize/Coordinate - Manage, coordinate, facilitate, oversee, track, and assist in guiding

•the progress of multiple special project and activities with varying timelines and due dates.

•Utilization Reports - Maintain records for Physician utilization and suggest staffing and

•process recommendations.

•Satisfaction Surveys - Support with development and distribution of regular service surveys.

•Analytics - Gather and summarize data, make decisions, and prioritize activities.

•Networking - Actively develop a network of contacts within the practice.

•Billing, Collection, Reports and Memos - Support with; expense reports, budget,

•financial spreadsheets, billing invoices, memos, create/modify clients utilizing the DPS

•database, billing/collection report, and assist with projects.

•Prioritize Workflow - Provide overflow workload support for other members at Physicians

•discretion.

•Organize/Operational Support – Ensure seamless and organize administrative and operational support to the Physician and his colleagues.

•Time Management/Reports - Complete projects and special assignments by establishing

•objectives; determining priorities; managing time; gaining cooperation of others; monitoring

•progress; problem-solving; and adjusting plans.

•Confidential – Maintain practice confidence and protect operations by keeping information

•confidential.

Account Payable - Manage account receivables/payables, as well as purchasing

MARCH 2022 – JULY 2022

MEDICAL RECEPTIONIST., SUNSHINE PT

•Calendar Management/Travel Support/Coordinate Meetings - Supported Physicians,

•which included scheduling meetings, arranging travel, and providing appropriate reminders

•and follow-ups.

•Communication - Coordinated and facilitated formal communication with the department and

•between departments in the practice.

•Invoicing/Billing - Created process and post contract invoices.

•Reporting - Produced financial reports using Excel, internal database, and financial

•software programs, such as IPOL and Financial Planning and assisted the Physicians with tracking

•all monthly goals and inventory as needed.

•Train - Trained and managed the data entry personnel, communicated with buyers regarding all incoming purchase orders from vendors. Tracked daily sales figures and reports for the practice.

•Tracking - Tracked all incoming merchandise.

•Inventory - Accomplished yearly gross margins and Inventory with vendors and buyers.

•Goal Driven - Met and exceeded sales goals.

•Coordinate Events- Assisted with the creation of departmental and regional events.

NOVEMBER 2019 – JULY 2021

SHIFT SUPERVISOR/PHARMACY TECH., Cvs PHARMACY

•Analytical skills and computer skills.

•Accuracy in medication dispensing and filling prescriptions.

•New opening and closing procedures.

•Resolve customers’ complaints.

•Analyzed costs and competitive retail strategy

•Assigning, directing, and following up of all activities on the store.

•Cash management, bank deposit cash receiving.

•Proper management of opening and closing procedures of the store.

•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.

•Effectively communicate information both to front store management and pharmacy management.

•Promote company policy and promote a positive shopping experience for all customers.

•Preserve confidentiality by the following HIPPA act for all patients.

JULY 2020

HIGH SCHOOL GRADUATE, Lee High School, Springfield Va

Academic Excellence for the year 2016-2017 Recipient In Woodbridge Senior High School

Honor Roll for achieving academic excellence all semesters, 2018 In Woodbridge Senior High School

Elective classes and Activities: Foreign Language, Technical Drawing, and CIS.

GPA of 3.4

JANUARY 2021-2023

COLLEGE STUDENT, Northern Virginia Community College

Science S.A still in process

GPA of 3.2

SKILLS

•Quick learner

•Cash register transaction

•Drawer Balancing

•Store Opening and Closing Procedure

•Bilingual Spanish and English

•Positive learning process

•Client-focused

•Other Specialized Software Applications

•Travel Trip;

•DPS, (custom billing software);

•Go Systems;

•Nextech

•Medical Manager.

•Multi-Task Management

•Customer Service

•Punctual

•Exceptional Customer Service

•Cashier Audits & Reports

•Efficient

•Knowledge of POS system

•Professionally fluent in Spanish

•Office Software

•Microsoft Office 365 (Word, Excel, Outlook, Power Point, Zoom and Teams, SharePoint)

Perform duties to support and report to the respective sectional chief, director, chief of staff and functional champions (i.e., Clinical Functional Champion and Fiscal Operations Chief and Medical Device Chief, etc.) including administrative and clerical support, project management and leadership, and complex analytical assignments involving the interrelationship of major administrative programs and/program operations. Positions are primarily involved in responding, coordination, collaboration, analyzing administrative activities. Oversaw client engagement workflow with diverse recurring projects using internal technology, systems, and software resulting in ensuring client records and reports were accurately updated, maintained, and prepared.

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