FNU Nazia Banu

Technical Group Project Manager/Scrum Master

Phone: 801-***-****; Email: ad4nws@r.postjobfree.com

SUMMARY:

Certified PMP® Project Manager with 15 years of diverse IT experience, specializing in digital transformation across telecom, retail, Ecommerce, and logistics sectors. Proficient in project and product management, utilizing Microsoft Office and Microsoft Project for efficient project execution.

Adept communicator and problem solver with a focus on agile program management and delivering impactful C-level presentations.

Possessing a solid foundation in accounting principles and extensive knowledge of the wireless industry, committed to achieving organizational success through strategic project leadership.

Skilled in Agile methodologies, SAFe Agile frameworks, proposal development, solution design, vendor management, and Agile transformation initiatives.

Experienced in global delivery models, effort estimation, and successful management of distributed teams.

Proficient in utilizing tools such as JIRA, Zephyr Test Management, and Confluence for project management and reporting, with accomplishments in roadmap planning, risk mitigation, and cost-quality optimization.

Collaborative Team Advocate fostering unity and collaboration within teams using Azure DevOps.

Strong project management skills including customer relations, team building, conflict resolution, and budget management, coupled with technical expertise and PMI certification.

Additionally, brings experience in public safety communications systems, cellular infrastructure, and enterprise deployment, augmenting project capabilities.

Skilled in subcontractor management, knowledgeable in proper installation procedures, and proficient in quality assurance, ensuring project success and client satisfaction.

CERTIFICATIONS

Certified Scrum Master (CSM®), Credential ID: 000937944 (valid from May 19, 2019, until July 11, 2024) from ScrumAlliance

SAFe 4.5, Credential ID: 770*****-**** (valid as of December 15th, 2018; no end date) from Scaled Agile

Project Management Professional (PMP®), Credential ID: 2925250 (valid from December 29, 2020–December 29, 2026) from PMI (Project Management Institute).

RELATED SKILLS

Methodologies: Agile, Iterative, and Service Oriented Architecture (SOA)

Tools: JIRA, Confluence, Lucid Chart, MS SharePoint Online, GIT, Cisco

WebEx, Slack, and MS Teams

Cloud: Azure, GCP

MDM/EMM: AirWatch, JAMF, Android for Work

Databases: MySQL, MS Access, and SQL Server

Languages: PHP, ReactJS, Java, MYSQL, ColdFusion 7, AngularJS, SQL, HTML,

XML, and CSS

EXPERIENCE

TEK TREE LLC - Client: T-Mobile Seattle, WA, August 2021–To date

Role: Technical Group Project Manager/Scrum Master

Project 1: Migration to Kubernetes: Migrate about 60+ development projects from Docker Swarm to Kubernetes by the end of the business year.

Project 2: Digits QoE: Build data pipelines, curate data for business intelligence teams, and provide end-to-end network analytics and data visualization of Digits features in the Core Network.

Project 3: EMAS (Electronic Message Archival System): Provide message retrieval features for SMS, RMS, and MMS messages for enterprise customers.

Project 4: Cost/Call Routing: Implement a least cost routing (LCR) function for analyzing international calls, leveraging existing legacy Sprint LCRMS and CRF applications with enhancements to support Magenta international (ILD) traffic.

Project Roles and Responsibilities:

Architecting the project roadmap, I meticulously crafted comprehensive plans and orchestrated dynamic scrum ceremonies, collaborating with stakeholders to address challenges head-on.

Coordinating Scrum of Scrum meetings, I harmonized efforts, swiftly resolving dependencies to maintain project momentum.

Delegating project responsibilities with clarity and motivation, I empowered team members to deliver efficiently, ensuring expert management of software development projects.

Optimizing technical support integration and productivity, I ensured resource utilization met project requirements for timely task completion.

Acting as a liaison between diverse teams, I facilitated collaboration, defining software requirements for project success.

Proactively seeking resolutions in the face of ambiguity and conflict, I aligned technical solutions among stakeholders.

Crafting precise project communications, I effectively communicated risks and provided clear messaging to senior leadership.

Diligently tracking project milestones, I ensured timely communication and alignment towards goals, driving projects to completion.

Orchestrating quarterly releases, I distributed epics and stories based on business priorities, ensuring agile project responsiveness.

Facilitating scrum ceremonies and coaching teams on the SCRUM framework, I fostered a culture of collaboration and excellence.

Guiding Azure DevOps adoption, I facilitated a smooth transition and provided guidance to colleagues.

Refining user stories through grooming sessions, I ensured they met INVEST criteria and identified dependencies within teams.

Deriving insights from project monitoring reports using Atlassian JIRA, I ensured data-driven project management processes.

Facilitating the onboarding of new team members, I provided SCRUM training and Agile coaching for seamless integration and productivity.

Techwave Consulting Pvt. Ltd., Hyderabad, India March 2016–June 2021

Quality Check Tool - Client: Metronom, DE (METRO AG)

Role: Scrum Master/Technical Project Manager

Description: Metro, Germany, is the second largest retailer in Europe. The project aimed at digitalizing their quality checking processes at warehouses and stores across 17 countries. The process earlier required a lot of paperwork and was time-consuming. Development of a successful mobile application with support from a Google Cloud-hosted web application. The application had to be made available in Metro's tightly secured virtual environment. The application had to adhere to all the rules laid out by the One Platform team, which is Metro’s in-house regulatory team. The team runs on an onsite-offshore model. The project is live in 11 EU countries.

Responsibilities:

Overseeing project management activities, including client communication, resource acquisition, team management, project plan updates, budget maintenance, risk analysis, and monitoring and control.

Serving as Scrum Master for 87 (2-week) sprints and facilitating an aggressive 7 (2-week) sprint schedule for production rollout.

Providing extensive Agile coaching to newly formed and inexperienced Agile teams, ensuring seamless collaboration and timely delivery within budget.

Leading Sprint 0 activities, facilitating agreement on Definition of Done (DoD), Working Agreement, specifications, and sprint logistics, adapting as necessary based on team maturity.

Proficient in generating project monitoring reports using Atlassian JIRA, including sprint status, burndown/up charts, cumulative flow diagrams, and velocity charts. • Implementing the Zephyr test management module in Atlassian JIRA to enhance reporting capabilities.

Participating in technology stack selection and solution discussions with architects and senior developers.

Facilitating scrum ceremonies, stakeholder engagements, and sprint demos, managing backlog and PMO reporting while resolving impediments and adapting to scope changes.

Conducting research on mobile technologies and security standards, maintaining expertise in iOS and Android systems for hybrid mobile development.

Identifying business value and developing proof-of-concepts for web application development initiatives. Establishing production support channels and coordinating test, release, and cutover activities, including user training across multiple warehouses.

Creating Confluence pages for content management and documenting meeting minutes and project-end training materials.

Documenting UAT issues and conducting thorough root cause analyses, communicating findings to stakeholders.

Achieving a 64% reduction in UAT bugs, improving return on investment despite limited quality resources.

Realizing a 75% cost optimization through timely product releases to the market.

Successfully meeting schedule milestones and facilitating production rollout in 7 countries with 50 stores. Monitoring production releases across 17 countries in the EU and Asia, ensuring smooth operations.

Client: LVPEI (L. V. Prasad Eye Institute), IN

Description: The LVPEI outpatient management system is a mission-critical platform aimed at efficiently managing and tracking all outpatient services provided by LVPEI. Collaborating closely with the client, LVPEI, I ensured that the system met their specific needs and requirements. This project was managed efficiently and in compliance with mandated health ministry and federal policies, procedures, and legislation. The system resulted from a joint effort between government services and the trust.

Tek tree Software Services Pvt Ltd- Hyderabad, INDIA May 2013–February 2016

Network access tracking.

Role: Team Lead

Client: Tradewinds Net Access, NJ

Description: The Web application was designed for internal Tier-2 users to help them navigate through the network topology and display network bridges with gaps for better monitoring and resolution. It also helped the Tier-2 users of the system identify the point of failure. Once identified, the application could allow a drill-down analysis of the point of failure.

Fortune Info way Pvt Ltd, Hyderabad, INDIA October 2008–April 2013

Role: Sr. Software Engineer

Project 1: AVVAO Wholesale, London, UK

Project 2: BET REPUBLIC, Dallas, TX

Environment: HTML 5, SPA, JQUERY, PHP, CSS, JavaScript, JSON, AJAX, REST, Dreamweaver, RWD, MySQL

Primus Global Solutions Pvt Ltd- Hyderabad, IN November 2006–October 2008

Role: Software Engineer

Project 1: My Little Jules, TX, USA

Project 2: The Property Shop, Zambia

Project 3: Babson Chamber of Commerce, Boston

Environment: Joomla 1.5, PHP 5, SPA, jQuery, CSS, JavaScript, JSON, AJAX, REST, Dreamweaver, RWD, Prestashop, PayPal gateway integration, HTML 5.

EDUCATION

Master of Technology, Software Engineering, Jawaharlal Nehru Technological University, Hyderabad, India Jan 2011-Dec 2013

Bachelor of Technology: Computer Science and Information Technology, Jawaharlal Nehru Technological University, Hyderabad, India Aug. 2001–April 2005

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