Hello

Natalie Oglesby

*** ****** **. **

Atlanta, Ga 30315

678-***-****

ad4nwa@r.postjobfree.com

Skills

Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and Microsoft office. Ability to train and motivate customer service employees. A team player acknowledged as “Total Quality Customer Service Professional. Reports, filings and maintain/update accurate accounts. Support sales reps. Data Entry Clerk Customer Service Representative, Scanner Operator/Word Processor.

Experience

Tom Barrow Company

April 2023 -January 2024

Reviews invoices daily from multiple company branch locations for approval by supervisor and enter the Syspro accounting software system.

Performs data entry of invoices submitted by billing department, stamps invoices as entered and files in proper invoices file.

Prepares and organizes the weekly check run for the Company. Preparation involves running the Payment Release schedule properly printing the checks and ensuring checks are matched to the invoices prior to review and signature.

Filing of paid invoices in the proper vendor files.

Receives and organizes statements from vendors; reviews vendor files for payment status of invoices listed as outstanding and follows up with vendors to request support or discuss any discrepancies.

Takes phone calls from vendors regarding invoice payment status and general A/P inquiries.

Makes calls to vendors to clarify any questionable invoice items, calls department for proper information and/or data regarding invoice payments.

Works closely with CFO, accounting manager, and accounting staff in the monthly review process to ensure accuracy in financial reporting.

Performs other related tasks as may be assigned by the Supervisor.

Data Entry:

Enter billing data located on vendor factory invoices per instructions from sales teams across multiple company branches.

Process credit memos and adjustments per instructions from sales teams

Review stock ticket report for errors prior to processing their billing.

Maintain log of invoice registers and distribution reports

Answer questions from sales teams regarding billing

Review paperwork as entered and check with sales teams for missing or incomplete information.

January 2019- December 2022

Arise Virtual Services, Atlanta, GA- Customer Service Representative

Taking inbound calls. Giving order status. Assisting the guest on making orders on our website.

Addressing any questions and concerns that the quest may have about any of our merchandise.

Assist them with any warranties or protection plans. Address and store concerns or customers

interacting with any of our local stores. Making tickets so that those concerns may be by a supervisor.

September 2018 - January 2019

Convergent, Atlanta, GA - Utility Worker

Answering inbound calls in a call center setting.

Customer service and account inquiries.

Processing payments for electric bills and some sales for membership.

February 2017 - October 2017

LogistiCare, College Park. GA - Customer Service Representative

Receiving inbound calls from customers seeking assistance for transportation.

Booking reservations for members of Medicaid to be transported to their doctors’ appointments.

Making outbound calls to the transportation providers to make sure they have received their reservations and will be able to take the request for transportation.

Getting ETAs for those patients or members waiting.

August 2015 - February 2016

Fast Forward Shipping, Atlanta, GA - Shipping Clerk

Receiving incoming online orders. Responsible for receiving incoming packages. Expecting merchandise to verify correct shipment.

Working through a portal as a point of communication with management and supervisor. Combine correct items to be shipped through FedEx or USPS.

Track packages to verify arrival times and dates. Keep all receipts and records of all activity. Stock up needed supplies.

Education

January 1999 - June 1999

Atlanta Job Corps Center, Atlanta, GA - GED

February 2000- December 2001

Atlanta Technical College, Atlanta, GA- Paralegal

March 2016- February 2018

DeVry University, Atlanta, Ga- Accounting

March 2016- November 2018

American Intercontinental University- B.S. in Accounting

February 2019- January 2021.

Awards

GED/June 1999

Diploma in Receptionist/ November 1999

Diploma in Word Processing/November 1999

Diploma in Nursing assistant/ October 2002

Certification with the state of Georgia Nurses Registry/ October 2002

Bachelor’s Accounting 2021

References:

Lakenya Walker- 850-***-****/co worker

Brett Roberson -423-***-****/ Manager

Johnny Milian- 561-***-****/ co worker

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