Implementation Manager Project Management

RICH THOMAS

Villa Park, Il ***** 847-***-**** ************@*****.***

LINKEDIN PROFILE

IMPLEMENTATION MANAGER/PROFESSIONAL SERVICES CONSULTANT

Specializes in Managing Projects & Resources While Completing Projects

On-Time with a High Level of Customer Satisfaction & Confidence

Over 6 years of Omnicell product experience

Creative and motivated Implementation and Practice Manager with a demonstrated history of working in the healthcare and medical device industries. Extensive background experience in practice administration, and purchasing, with excellent negotiating skills. Works well under pressure. Strong decision maker and client relationship builder. Excellent multi-tasker with proven time management and conflict resolution skills. Leads by example while maintaining a positive attitude. Demonstrated success developing collaborative, productive team environments.

CORE COMPETENCIES

Budgeting Operations/Practice Management Project Management Oncology Customer Relationship Management (CRM) Automation

Process Improvement Training & Staff Development

PROFESSIONAL EXPERIENCE

Plasmasource, Aurora, IL

4/2023 – Present

Manager, Center Ops. Consult

Implement a new pilot branch of our parent company (Vitalant). Implemented remodeling of a leased physical space to accommodate the needs of a plasma donation center. Successfully implementation of licenses and certificates for the center. Recruitment of staff, implemented workshops, hours of operation, budgeting,

scheduling, employee reviews, forecasting for future expansion. Leading and managing multiple projects and forecasting future projects.

Health iPass, Oakbrook, IL 7/2022 – 4/2023

Implementation Project Manager

Lead and implement projects for private medical practices. Customer facing. Attend weekly meetings, calls. Control software and direct database implementation. Perform interface testing with various EMR/PM systems. Manage multiple projects at different stages in the implementation cycle. Document weekly in Stagebase and Hubspot.

Omnicell, Mountain View, CA 11/2016 – 07/2022

Implementation Manager

Lead Omnicell and customer resources in overall project readiness and implement healthcare automation projects. Oversee all troubleshooting, staff, resource allocation, and manage multiple accounts. Attend weekly meetings, calls and/or webinars. Control hardware and software and direct database implementation. Perform interface testing with various EMR systems, Epic, Cerner. Supervise up to 10 direct reports.

Monitored project timelines and handled all negotiations, confirming projects were completed on-time or ahead of schedule.

Received Impact Award for providing superior customer service in September 2018 and October 2019.

Managed Return Materials Authorization (RMA) team, improving the online request form, and increasing RMA efficiency by 20% over 3-weeks.

US Oncology- Illinois Cancer Specialists, Elgin, IL 03/2015 – 10/2016

Practice Manager

Facilitated all daily activities of 5 Oncology/Hematology offices. Drove forecasting and organization of 7 physician providers. In charge of scheduling and mentored 50-55 employees. Also, processed A/R and performed Human Resource (HR) duties to include scheduling, hiring, terminating, and yearly reviews.

Implemented workflow changes with receptionist staff and Accounts Payable staff to follow up with patients when they arrived and to set up payment plans as necessary, lowering overall A/R to under 10%, increasing co-payment collections 12%, and improving collections of patient balances by 8%.

Empowered a staff member to become a Patient Assistance Specialist where she met with patients and families, reached out to pharmaceutical companies and foundations to receive grants, managed co-pay cards and financial assistance, growing patient assistant collections by 155%.

Progressive Care S.C., Chicago, IL 09/2000 – 03/2015

Office Manager

Directed all day-to-day activities of the Oncology/Hematology office. Completed HR duties such as scheduling, hiring, terminating, and yearly reviews. Wrote the policy manual. Controlled 24 direct reports.

Partnered with new IT provider to update/upgrade office IT infrastructure, ensuring monthly costs to providers remained within budget.

Led implementation of the practices first EMR (E-Clinical works) while maintaining daily patient volume.

Headed disaster recovery team and hospital contractors helping to remediate and remodel the office in 2014 from a catastrophic flood by temporarily relocating to guarantee all patients were still seen during the disaster remodel.

Negotiated/re-negotiated contracts, with all vendors for cost savings, improving cash flow and provided better service, reducing inventory of oncology medications by 50%.

Lutheran General Hospital-Advocate, Park Ridge, IL

12/1991 – 9/2000

Pharmacy Technician/Purchasing Agent

Central pharmacy technician. Can fill, controlled substance delivery and audits, iv preparation, chemotherapy preparation.

Oncology satellite lead technician. Created workflows for the satellite that serviced the oncology, dialysis, rehabilitation, and General med units. Inventory control, audits and led implementation of Pyxis medication solutions in 2000.

Purchasing Agent. Monitor inventory of pharmacy medication and supply warehouse which was the pipeline for the hospital. Ordered items daily, monitored back orders and resourced items in limited supply regionally. Ordered within assigned budgets.

CERTIFICATIONS

HIPPA Certified

TECHNICAL SKILLS

Microsoft Office, Smartsheet, Jira, Slack, Teams, SAP, Mavenlink, Stagebase, Hubspot, Salesforce.

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