Customer Service Patient Care
Resume:
Kymberly Suber
Service Excellence
Brunswick, OH 44212
***********@*****.***
Committed to Excellence
I develop students to Draw Blood
Using different Needles and sharps.
We go over collecting different specimens.
They are tested on
The order of draw and tubes
Processing and centrifuging samples.
I prepare students for the National Exam.
Authorized to work in the US for any employer
Work Experience
Instructor
Phlebotomy Training Specialists - Independence, OH August 2023 to Present
I Instruct a class that prepare students on working with Needles and other sharp instruments used to collect blood samples.
The class is taught from the
National Phlebotomy curriculum and prepare students for the National Exam. I give hands on
One on one demonstrations of
Technique's and Best Practices .
Phlebotomist/Mobile examiner
ExamOne, A Quest Diagnostics Company - Ohio
February 2021 to Present
Scheduling appointments
Processing Labs
Shipping Labs
Collecting specimens
Blood
Urine
Stool
Covid testing
Breath test
Vital signs
EKG
Phlebotomist
Quest Diagnostics - Texas
February 2021 to March 2023
Relocated to Ohio
Phlebotomist
Clinical Pathology Laboratories - Texas
January 2020 to February 2022
Lab Technician II /Phlebotomist
Baylor Scott & White Health - Plano, TX
November 2020 to May 2021
The Lab Tech II will be responsible for maintaining appropriate inventory of supplies and will participate in laboratory projects and educational activities. Additional responsibilities include establishing working relationships with laboratory personnel, building relationships with patient’s while performing blood procedure and processing
All specimens with the lab.
Position was PRN
Patient Care Tech / Phlebotomist
DAVITA DIALYSIS KIDNEY CARE - McKinney, TX
March 2019 to May 2021
Technicians are generally responsible for the following: Assembling supplies and preparing machinery. Testing monitors and machine functions. Taking patient vital signs before and after treatment. Measuring, calculating and adjusting blood flow and fluid removal rates. Patient Care Technician/Phlebotomist
U.S. Renal Care - Fort Worth, TX
February 2018 to May 2021
Set up machines review patient flow charts to set machine according to doctors order with correct dialyzer. perform venipuncture process with 15 1617 gauge needle. collect blood centrifuge blood tubes monitor patient
Document on patients during treatment clean machines Phlebotomist II/Supervispr
Carter Blood Care - Flower Mound, TX
May 2018 to February 2019
The Phlebotomist 2 position provides a vital link in the procurement of a safe quality blood product. Essential functions of the Phlebotomist are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, to provide excellent customer service and to ensure compliance with regulation and standard operating procedures throughout the process.
In the absence of a Supervisor, the position will oversee and assign responsibilities to collections staff, with the exception of hiring and/or terminations. This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management.
Medication Aide PRN
Brookdale Senior Care - North Richland Hills, TX
March 2017 to May 2018
Duties include distributing medication to patients under the supervision of a licensed registered nurse. Many nursing home residents take numerous medications each day, and the aide assures that each resident takes the correct medications in the proper amounts. The medication aide may also crush or cut pills as needed, to help the patient take them. Medication aides can give any oral medications, but cannot give injections or IVs. Along with giving medication, the aide takes vital signs, keeps records and monitors for adverse side effects, reporting any problems to the supervising nurse Phlebotomist
CSL Plasma - Texas
May 2016 to March 2018
Reviewing donor records for accuracy and completeness Labeling and ensuring that each unit and all samples are labeled accurately Setting up and preparing all equipment and disposable supplies for venipuncture and plasmapheresis procedure
Operating the automated plasmapheresis machines, including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.
Monitoring donors for reactions as well as monitoring equipment operations to ensure donor safety and quality of product
Ensuring donor confidentiality, meeting customer service expectations, greeting and acknowledging donors as they are assigned to the donation area and after completing donation process Overseeing and ensuring proper sanitation and cleaning of equipment and your work area between donors
Customer Service Supervisor
Epic Health Services Pediatrics - Fort Worth, TX
October 2016 to May 2017
Recruited and staffed nurses. Scheduled and coordinated shifts for nurses to meet family needs. Scheduled home visits to secure excellent customer service and build relationships, Coordinated nurses for Documentation classes, Completed paperwork for the nurse to work after being orientated, completed the payroll process for nurses. Responsible for nurse's current with CPR license and documentation for compliance. Coordinated meet and greets and phone interviews for families to meet their needs. Coordinated nurses with specific acuity cases based on the acuity level of the nurse.
Used ADP to pay and collect hours
Staffing Coordinator Supervisor
Girling Community Care - Fort Worth, TX
April 2013 to October 2016
Recruited, scheduled and maintained staffing for all 100 patients. Processed payroll and support, supervised over 100 home Health Aids Completed 501's COS's accurately, verified insurance and familiar with DAD's PHC HMO and CFC Guidelines.
Home Health Aide~
Geriatrics*
Tax Professional / Seasonal
H&R Block - Fort Worth, TX
January 2013 to April 2015
Scheduled, Coordinated and prepared tax returns, adjustments and deductions, building relationships to secure great customer service and retention for company growth. Customer Service Representative Temp/Seasonal
Federal Reserve Bank of Dallas/Dicker Staffing - Dallas, TX May 2011 to March 2013
Customer service representative in the Treasury Department Answered inbound calls using an Automatic Dialer Systems, Submit and verify all treasury issued Government checks, verified all customer information, submitted all changes to the banks to secure paperless pay,
Set up Direct Deposits for Social Security and Disability checks for Customers, Problem solved complex calls, updated customer information, Set up Direct Express cards for customers that didn't have a banking account.
Account representative/Collections
National Capital management
December 2009 to January 2011
Assisted customers with charged off accounts.
Set up payments for customers to pay by check, phone or direct deposit. Verified customer's information, including names, address and phone numbers. Skip tracing on (Accurint Software).
Notified customers with letters, emails and voicemails Billing and collecting on all accounts
Locating customers and updating profiles with accurate information Customer Service Specialist
Warrantech - Bedford, TX
February 2006 to May 2009
Verified customer's Information. Answered questions about auto part warranties Scheduled appointment for auto technician as needed, Submitted claims through manufacture for parts and repairs
Knowledgeable with AS400
Promotions Coordinator Assistant
Clear Channel Radio - Riverside, CA
April 2004 to January 2005
Assisted and promoted live remotes and broadcasts
Coordinated meet and greets for listeners and Artist Wrote scripts and voiced commercials
Assisted with Production Engineering and Producing 30 and 60 seconds spots Coordinated Concerts and Special Events.
Patient Access Specialist II ER
St. Michael's Hospital - Cleveland, OH
June 2002 to February 2004
Cleveland, Ohio
ER Registration Clerk
St. Michael's Hospital - Cleveland, OH
June 2002 to February 2004
6/2002 - 2/2004
Patient registration, verified all insurance information for accuracy and current status of eligibility, Admitted patients on all floors, completed charts with accurate information for all patients, updated insurance, Billed insurance companies, made copies of documents, driver licenses and discharge paperwork for admitted patients.
Education
Certification in Phlebotomy
CCI Training Center - Arlington, TX
March 2017 to June 2017
Associate in Mass Communications
Ohio Center for Broadcasting-Cincinnati - Cleveland, OH January 2001 to June 2003
Associates Degree in Ohio Center of Broadcasting
Fontana High School - Fontana, CA
September 1998 to June 2001
Skills
• Phlebotomy
• Venipuncture
• Plasma
• Customer Service
• Health Insurance
• Assisted Living
• Dialysis Experience
• Vital Signs
• Patient Care
• Laboratory Experience
• Experience Administering Injections
• Caregiving
• Recruiting
• Medical Scheduling
• DME
• Human resources
Certifications and Licenses
Phlebotomy Technician Certification December 2019 to December 2019 BLS Certified CPR Certification CPR Certification
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