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Customer Service Patient Care

Location:
Brunswick, OH
Salary:
26.00
Posted:
March 29, 2024

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Resume:

Kymberly Suber

Service Excellence

Brunswick, OH 44212

ad4nuy@r.postjobfree.com

+1-469-***-****

Committed to Excellence

I develop students to Draw Blood

Using different Needles and sharps.

We go over collecting different specimens.

They are tested on

The order of draw and tubes

Processing and centrifuging samples.

I prepare students for the National Exam.

Authorized to work in the US for any employer

Work Experience

Instructor

Phlebotomy Training Specialists - Independence, OH August 2023 to Present

I Instruct a class that prepare students on working with Needles and other sharp instruments used to collect blood samples.

The class is taught from the

National Phlebotomy curriculum and prepare students for the National Exam. I give hands on

One on one demonstrations of

Technique's and Best Practices .

Phlebotomist/Mobile examiner

ExamOne, A Quest Diagnostics Company - Ohio

February 2021 to Present

Scheduling appointments

Processing Labs

Shipping Labs

Collecting specimens

Blood

Urine

Stool

Covid testing

Breath test

Vital signs

EKG

Phlebotomist

Quest Diagnostics - Texas

February 2021 to March 2023

Relocated to Ohio

Phlebotomist

Clinical Pathology Laboratories - Texas

January 2020 to February 2022

Lab Technician II /Phlebotomist

Baylor Scott & White Health - Plano, TX

November 2020 to May 2021

The Lab Tech II will be responsible for maintaining appropriate inventory of supplies and will participate in laboratory projects and educational activities. Additional responsibilities include establishing working relationships with laboratory personnel, building relationships with patient’s while performing blood procedure and processing

All specimens with the lab.

Position was PRN

Patient Care Tech / Phlebotomist

DAVITA DIALYSIS KIDNEY CARE - McKinney, TX

March 2019 to May 2021

Technicians are generally responsible for the following: Assembling supplies and preparing machinery. Testing monitors and machine functions. Taking patient vital signs before and after treatment. Measuring, calculating and adjusting blood flow and fluid removal rates. Patient Care Technician/Phlebotomist

U.S. Renal Care - Fort Worth, TX

February 2018 to May 2021

Set up machines review patient flow charts to set machine according to doctors order with correct dialyzer. perform venipuncture process with 15 1617 gauge needle. collect blood centrifuge blood tubes monitor patient

Document on patients during treatment clean machines Phlebotomist II/Supervispr

Carter Blood Care - Flower Mound, TX

May 2018 to February 2019

The Phlebotomist 2 position provides a vital link in the procurement of a safe quality blood product. Essential functions of the Phlebotomist are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, to provide excellent customer service and to ensure compliance with regulation and standard operating procedures throughout the process.

In the absence of a Supervisor, the position will oversee and assign responsibilities to collections staff, with the exception of hiring and/or terminations. This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management.

Medication Aide PRN

Brookdale Senior Care - North Richland Hills, TX

March 2017 to May 2018

Duties include distributing medication to patients under the supervision of a licensed registered nurse. Many nursing home residents take numerous medications each day, and the aide assures that each resident takes the correct medications in the proper amounts. The medication aide may also crush or cut pills as needed, to help the patient take them. Medication aides can give any oral medications, but cannot give injections or IVs. Along with giving medication, the aide takes vital signs, keeps records and monitors for adverse side effects, reporting any problems to the supervising nurse Phlebotomist

CSL Plasma - Texas

May 2016 to March 2018

Reviewing donor records for accuracy and completeness Labeling and ensuring that each unit and all samples are labeled accurately Setting up and preparing all equipment and disposable supplies for venipuncture and plasmapheresis procedure

Operating the automated plasmapheresis machines, including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.

Monitoring donors for reactions as well as monitoring equipment operations to ensure donor safety and quality of product

Ensuring donor confidentiality, meeting customer service expectations, greeting and acknowledging donors as they are assigned to the donation area and after completing donation process Overseeing and ensuring proper sanitation and cleaning of equipment and your work area between donors

Customer Service Supervisor

Epic Health Services Pediatrics - Fort Worth, TX

October 2016 to May 2017

Recruited and staffed nurses. Scheduled and coordinated shifts for nurses to meet family needs. Scheduled home visits to secure excellent customer service and build relationships, Coordinated nurses for Documentation classes, Completed paperwork for the nurse to work after being orientated, completed the payroll process for nurses. Responsible for nurse's current with CPR license and documentation for compliance. Coordinated meet and greets and phone interviews for families to meet their needs. Coordinated nurses with specific acuity cases based on the acuity level of the nurse.

Used ADP to pay and collect hours

Staffing Coordinator Supervisor

Girling Community Care - Fort Worth, TX

April 2013 to October 2016

Recruited, scheduled and maintained staffing for all 100 patients. Processed payroll and support, supervised over 100 home Health Aids Completed 501's COS's accurately, verified insurance and familiar with DAD's PHC HMO and CFC Guidelines.

Home Health Aide~

Geriatrics*

Tax Professional / Seasonal

H&R Block - Fort Worth, TX

January 2013 to April 2015

Scheduled, Coordinated and prepared tax returns, adjustments and deductions, building relationships to secure great customer service and retention for company growth. Customer Service Representative Temp/Seasonal

Federal Reserve Bank of Dallas/Dicker Staffing - Dallas, TX May 2011 to March 2013

Customer service representative in the Treasury Department Answered inbound calls using an Automatic Dialer Systems, Submit and verify all treasury issued Government checks, verified all customer information, submitted all changes to the banks to secure paperless pay,

Set up Direct Deposits for Social Security and Disability checks for Customers, Problem solved complex calls, updated customer information, Set up Direct Express cards for customers that didn't have a banking account.

Account representative/Collections

National Capital management

December 2009 to January 2011

Assisted customers with charged off accounts.

Set up payments for customers to pay by check, phone or direct deposit. Verified customer's information, including names, address and phone numbers. Skip tracing on (Accurint Software).

Notified customers with letters, emails and voicemails Billing and collecting on all accounts

Locating customers and updating profiles with accurate information Customer Service Specialist

Warrantech - Bedford, TX

February 2006 to May 2009

Verified customer's Information. Answered questions about auto part warranties Scheduled appointment for auto technician as needed, Submitted claims through manufacture for parts and repairs

Knowledgeable with AS400

Promotions Coordinator Assistant

Clear Channel Radio - Riverside, CA

April 2004 to January 2005

Assisted and promoted live remotes and broadcasts

Coordinated meet and greets for listeners and Artist Wrote scripts and voiced commercials

Assisted with Production Engineering and Producing 30 and 60 seconds spots Coordinated Concerts and Special Events.

Patient Access Specialist II ER

St. Michael's Hospital - Cleveland, OH

June 2002 to February 2004

Cleveland, Ohio

ER Registration Clerk

St. Michael's Hospital - Cleveland, OH

June 2002 to February 2004

6/2002 - 2/2004

Patient registration, verified all insurance information for accuracy and current status of eligibility, Admitted patients on all floors, completed charts with accurate information for all patients, updated insurance, Billed insurance companies, made copies of documents, driver licenses and discharge paperwork for admitted patients.

Education

Certification in Phlebotomy

CCI Training Center - Arlington, TX

March 2017 to June 2017

Associate in Mass Communications

Ohio Center for Broadcasting-Cincinnati - Cleveland, OH January 2001 to June 2003

Associates Degree in Ohio Center of Broadcasting

Fontana High School - Fontana, CA

September 1998 to June 2001

Skills

• Phlebotomy

• Venipuncture

• Plasma

• Customer Service

• Health Insurance

• Assisted Living

• Dialysis Experience

• Vital Signs

• Patient Care

• Laboratory Experience

• Experience Administering Injections

• Caregiving

• Recruiting

• Medical Scheduling

• DME

• Human resources

Certifications and Licenses

Phlebotomy Technician Certification December 2019 to December 2019 BLS Certified CPR Certification CPR Certification



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