YVETTE OLIPHANT

** ****** **** • Porterdale, GA *0014• 678-***-**** • ad4nuv@r.postjobfree.com

CAREER FOCUS

Obtaining a position that will utilize my clerical, communication, strong organizational, and customer service skills to provide top notch administrative support.

EDUCATION

Associate of Arts in Business Administration 2012

American InterContinental University Schaumburg, IL

Concentration: Medical Billing and Coding

Relevant Coursework: Medical Records, Introduction to Coding and Billing, Introduction to ICD Classification and Reimbursement, Fundamentals of Billing and Coding Technology

PROFESSIONAL SKILLS

Leadership:

Provided support where needed to ensure all policies and procedures were clearly understood by team members.

Communicated effectively by giving praise, providing constructive criticism, and defining common goals and to-dos.

Maintains a strong emphasis on teamwork and a shared responsibility for success.

Healthcare Comprehension:

Studied management issues in healthcare such as the environment of care, performance improvement, risk assessment, and managing diverse workforces in healthcare.

Completed coursework of common legal and practical problems facing patients, their families, practitioners, care givers, and society within the healthcare industry.

Familiar with medical terminology, medical records, and ICD coding.

Analytical/Problem Solving:

Highly analytical thinking with demonstrated talent for identifying, improving, and streamlining work processes.

Ability to view problems from a different perspective and find alternative solutions; creative out-of-the box thinking.

Apply deductive, logical reasoning and make independent decisions to resolve issues; compartmentalize problems in order to solve them more effectively.

Customer Service:

Acknowledge the importance of providing professional customer service.

Resolved escalated customer issues and effectively calmed upset customers to regain their confidence and goodwill.

Strong ability to understand customer expectations and go above and beyond to exceed their expectations.

Communication:

Proficient at written and oral comprehension and expression.

Ability to convey to others a message without commanding or dictating terms.

Strong social perceptiveness through working with a diverse variety of people.

Technical:

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Word Perfect

Ability to type 30 WPM and 9,000 KPH in 10-Key

Proficient with performing Internet Research.

Operating Systems: Windows XP, Windows Vista, Windows 7, Mac OS

EMPLOYMENT HISTORY

2022- Present 3rd Shift Team Lead- GDC Location- Becton Dickinson & Co. Covington, GA

2019-2022 3rd Shift Shipping Clerk-GDC Location-Becton Dickinson & Co. Covington, GA

2018-2018 Counter/Assembly Associate-Becton Dickinson & Co. (Bldg A.) Covington, GA

2017-2018 Entrepreneur Work-Life Insurance Agent Atlanta, GA

2016-2017 Administrative Assistant-Business License Dept. Decatur, GA

2015-2016 Accounting Technician Senior-Business License Decatur, GA

2014-2015 Customer Service Rep- Water Department Decatur, GA

2013-2014 Packer-Bio-lab Chemtura Conyers, GA

2010 –2012 Cashier – Publix Conyers, GA

2006 –2006 Data Entry Clerk – Digital Reception Services Tampa, FL

2004 –2006 Data Entry Processor – Time Customer Service Tampa, FL

2003 –2004 Customer Service Rep – Tele-Tech (UPS) Tampa, FL

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