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Customer Service Sales Development

Location:
Winston-Salem, NC
Posted:
March 29, 2024

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Resume:

ROBERT G. LAMB

**** ****** **. • WINSTON-SALEM, NC 27106 • 703-***-**** • ad4nuh@r.postjobfree.com

SALES SPECIALIST with more than 20 years of experience driving sales performance by delivering exemplary customer service and utilizing creative approaches to develop sales and marketing campaigns. Analytical professional with a proven record of exceeding organizational expectations for sales, consistently surpassing established quotas. Adaptable leader leveraging strong communication and interpersonal skills to create strong relationships with clients while working collaboratively with team members. AREAS OF EXPERTISE

ü Sales Development

ü Client Relationships

ü Entrepreneurship

ü Customer Service

ü Sales Presentations

ü Negotiation & Closing

ü Product Knowledge

ü Campaign Development

ü Sales Strategies

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Spot On Estimating & Consulting – Winston-Salem, NC 01/2022 – Present Consultant

• Conducted thorough cost estimation for window and door replacements, renovations, and additions, meticulously analyzing blueprints, labor, and costs for residential projects.

• Coordinated with suppliers and subcontractors to keep projects on schedule and within budget.

• Supported projects by demonstrating exceptional problem-solving and cross-functional collaboration skills. USB Construction – Alexandria, VA 01/2019 – 11/2021 Project Manager

• Delivered project management expertise and support for home renovations and additions; fulfilled various responsibilities including gathering necessary permits, generating cost estimates, arranging material deliveries, and coordinating with subcontractors to consistently ensure seamless project operations. Lowes Home Improvement – Alexandria, VA 06/2002 – 11/2018 Pro Services Specialist

• Managed and oversaw the contractor sales department, driving sales development, and leading the department in significant growth from $1M to $9.5M during tenure.

• Communicated directly with customers to answer product questions and inform customers of sales and store promotions.

• Achieved certification as a specialist in all departments across the store, developing wide-ranging product knowledge to provide the required customer support in other areas of the store.

• Resolved a variety of customer relations issues in accordance with company policies, answering customer questions regarding merchandise and pricing standards.

• Developed proposals and sales presentations, working with prospective clients to identify product solutions that met their needs.

Additional Experience: 84 Lumber Company – Manager Trainee • Ranch Park Homes – Salesman EDUCATION Virginia Commonwealth University

Business Management

U.S. Navy Fire Control School

U.S. Navy Electricity and Electronics School



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