EILEEN ROGERS

** ****** *****

Centerport, NY ***21

Cell: 631-***-****

Email: ad4nug@r.postjobfree.com

SUMMARY:

●Excellent experience in technical writing, business analysis, and training. Able to rapidly learn new skills.

●Wrote program, design, and functional specifications; user manuals; reference manuals; operations manuals, repair manuals, APIs, and training manuals.

●Worked closely with the Engineers.

●Skilled at creating Work Flow, Call Flow, UML, Swim Lane, and functional charts.

●Created help screens for Internet applications.

●Worked with IVR technology.

●Created proposals for RFP and RFQs.

●Written test scripts, test results, and performed full regression testing as well as being involved in UAT for new systems being designed.

●Worked with infrastructure design engineers, programmers, and operations people to design screens, create procedures.

●Worked as a liaison between the user community and the IT staff for requirements gathering and for UAT testing.

SKILLS:

SOFTWARE: Sharepoint, Microsoft Office, Information Mapping, Windows, Visio, Photoshop, Adobe Acrobat, Caliber Robohelp 7, Illustrator.

PERSONAL: Meets deadlines, works well independently, works well as a team member, problem solver, Internet research, personnel training.

EXPERIENCE:

JULY 2020 TO NOVEMBER 2023

Frontgrade (formerly CAES, formerly Cobham)

Senior Technical Writer - Employee

●Worked with engineering, create, update, and format the following document types: proposals and RFPs, SCDs (data sheets), user manuals, training guides, presentations, and product brochures.

●Maintenance and creation of complex tables that become the basic form for test plans.

OCTOBER 2016 TO JULY 2020

Biodex Medical Systems

Senior Technical Writer - Employee

●Worked with engineering, create and update user manuals.

●Capturing screens, digital photography of products, and creating mock wire frames.

APRIL 2016 – SEPTEMBER 2016

ULTRA ELECTRONICS-EMS

Senior Technical Writer - Consultant

●Working from engineering schematics, create and update figure diagrams.

●Using Costpoint, create and update BOMs and part numbers.

●Create and update complex test plans and verify test results.

OCTOBER 2015 – APRIL 2016

National Grid

Administrator - Consultant

●Moving files from outsource company to SharePoint.

●Participate in pre-triage and triage meetings, create meeting notes, track the progress of each non-standard service request from inception to completion.

●Involved in the running and redesign of reports.

MARCH 2015 – SEPTEMBER 2015

Zebra Technologies

Sr. Technical Writer - Consultant

●Updated existing documentation, part numbers, bar codes, and compliance directives, quick start guides, and user manuals.

●Involved in the design of new documents/forms.

JANUARY 2013 TO FEBRUARY 2015

Sr. Technical Writer

IECA - Employee

●Worked with the Software Engineering Department to produce user documentation.

●Updated existing documentation to reflect changes to screens and functionality.

NOVEMBER 2010 TO DECEMBER 2012

Sr. Technical Writer/Business Systems Analyst

Canon USA - Consultant

●Worked with the Business Project Planning (BPP) division, created user guides and training documents in to be posted to the Intranet.

●Gathered requirements and created presentations.

●Wrote letters to upper management, business affiliates, and customers detailing dates and times of system access.

●Involved with the planning and design of the new Retail system. Involved with all phases of the UAT.

●Working with users and IT, created work flows, functional flows, swim lane diagrams, documented procedures, created test scenarios, and conducted web meetings.

●Involved with user training for the newly implemented system in a classroom setting and worked as a liaison between users and IT to document, research, prioritize, and resolve issues.

●Researched all requests for access to the systems to determine what role and functionality the employee should be granted.

FEBRUARY 2010 TO SEPTEMBER, 2010

Senior Technical Writer

Clever Devices, Ltd. - Consultant

●Worked with the system design engineers to produce proposals and compliance matrices.

●Formatted and edited data, extracted pages from the RFP pdf files, and created forms for electronic use.

●Created service and product documents, user manuals, training manuals, and repair manuals.

FEBRUARY 2007 TO DECEMBER 2009

Senior Technical Writer

InTranS Group, Inc. - Employee

●Produced proposals, user manuals, repair manuals, and performed business analysis.

●Maintained the catalog of resumes, which included translating resumes from French to English.

OCTOBER 2004 TO FEBRUARY 2007

Sr. Technical Writer

Correctnet, Inc. - Employee

●Produced all system and user guides uploaded to the client’s portal branding them with the customer’s logo.

●Performed full regression testing on new systems prior release, wrote test scripts, and compiled the test results.

OCTOBER 2001 TO OCTOBER 2004

Technical Writer/Trainer

New York City Board of Education - Consultant

●Responsible for documenting the existing systems, created the HTML help screens, and wrote job descriptions and resumes for the development staff, and conducted telephone training sessions with various schools.

●Performed a detailed analysis of all database systems.

●Produced a functional specification working with the development staff, financial, and system analysts.

●Served as a supervisor to the customer service representatives.

EDUCATION: B.A. SUNY at Stony Brook

A.A.S. SUNY at Farmingdale

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