AGNES ROCHE
Linkedin Profile / ad4ntz@r.postjobfree.com
Phone: +1-425-***-**** / NYC / L2 work visa holder (can work for any employer)
• 11 years agile project management experience (Microsoft, Meta, Warner Brothers)
• 11 years improving project processes efficiency and workflows, and leading, mentoring and motivating teams
• 11 years championing transparent communication, accountability, team health and continuous improvement
• 13 years improving collaboration and relationships between teams, offices, clients and vendors
• Certified Scrum Master (2020), Certified Product Owner (2023). RECENT WORK
AGILE CONSULTANT Honest Look Consulting Sept 2020-Aug 2023 NYC, USA Consulting
Analyze company practices and come up with recommendations on how to achieve desired outcomes
Coach managers and leaders on how to be better leaders, improve team engagement and productivity Confidential Remote, USA Video Games Nov 2022-Jan 2023
Goal: Help CTO unblock 1 year delay on development of game engine by European outsourcer
Task: Provide production support to development team of 10 (writers, designers, engineers, website developer)
European engineer outsourcer delivered needed engine features in 3 months.
1/1s with all team members revealed major dysfunctions in cross-team collaboration + absent leadership
Team advocated for my promotion to COO to better help alleviate those issues. Scheduled to be COO early 2023
Left in January 2023 after realizing major malpractice by CEO with employees statuses, pay & taxes during holidays
13 pages report to CEO upon departure with observations & recommendations on staff and strategy Wolfjaw Studios Remote, USA Video Games Jan-May 2022
Goal: Implement structure/processes to help studio scale painlessly (studio of 40 engineers)
Goal: Increase sense of studio belonging/culture/one team, in addition to current project belonging
Goal: Finalize Studio Engineer Career Path + streamline operations (months delay in sending swag)
Client relationship: 2 unhappy Europe clients renewed contract after talking to them and addressing their concerns
Recruiting Strategy: hire Senior engineers to build roster of leads for future projects, increased fees, more time for Directors to focus on their Director duties vs managing projects day to day, and better support for team members on each project
HR: Engineer Career Path with clear levels, expectations and salaries + Studio Performance Reviews (SPR) dashboard + standards for Leads: regular 1/1s, notes and escalation in SPR + program to level up engineers faster internally
Operations: Directors’ role clarified + Office Manager hired + delayed swag up to date + swag program based on tenure Confidential NYC, USA Video Games Oct–Dec 2021
Goal from HQ (in Europe): Help improve relationship with US publisher & report on NYC studio
Task: Manage Live team of 10 engineers and designers
Improved relationship with publisher so much that was offered to join them. Already had Wolfjaw role so declined
Cleaned up 6months+ of old tasks and publisher requests as no one had had a look since previous producer left
Coached team members on how to get the promotions they desired + advocated for promotion of 2 junior engineers
Yearly Team Performance Reviews with insight from leads and peers as previous manager did not prioritize doing them Meta Remote, USA Technology July–Sept 2021
Goal: Help ship Arena Clash before end of the year (after years or delay)
Goal: Create a greater sense of team unity across functions, rather than current siloed development approach
Roadmap until end of year + now includes engineer roadmap it depends on + Bug triage from 300 to 60 bugs (-80%)
Art, Audio, Engineering and QA considered part of the team, rather than outside partners. Included in all meetings
Team has sprint rituals and detailed task list & estimates to track progress status across teams
Arena Clash game released. Still most played world of Horizon Worlds 3 months after release Mannings Confucius NYC, USA Healthcare Feb–Ap 2021
Goal: Improve Quality of Customer Service. Main issue: 1150 calls/week, with 50% pick up rate
Goal: Improve Operations/Order creation efficiency. Main issue: 2 months delays in refills
Phone pickup rate now at 90%. -89% dropped calls/week (From 650 to 70). -47% total calls/week (From 1150 to 600)
Mandate changed from Project Manager to Fractional COO after 1 month. CEO paid 3rd party for Salesforce integration, but we fixed issue by analyzing data, clarifying priorities, coaching the team, and simplifying the phone system, with same budget.
Hired developer & defined tech roadmap for the next 6months-1y: APIs, dashboards, automation & self-service portal Maya’s Hope NYC, USA Non-profit Nov 2020- Feb 2021
Goal: Help Founder/CEO track children relief applications and ensure expedient progress (100+/week)
Goal: Counsel Founder/CEO on how to improve processes and team engagement
Goal: Data Analysis to inform stakeholders and donors on use of their donations
Original contract: 2 months. Extended 2 months. First PM they recruited, as an experiment. So glad about results they recruited another when I left. Founder felt a lot less pressure on herself and appreciated the extra support
One of the volunteers recommended me to the CEO of Mannings Confucius Microsoft July 2017-August 2019 Seattle, USA Technology PROGRAM MANAGER Azure Playfab (SaaS) Seattle, USA Technology
Drive content needed for GDC booth between Chief Strategy Officer, team and Events and Marketing team
Coach Head of Sales on agile practices like focusing on current or inbound clients, rather than overextend team
Improve relationship between Playfab and Microsoft Game Stack teams. Leverage strengths despite differences
Analyze sales, account management and revenue data to assess our performance & inform our decisions
Attend international events/conferences to represent PlayFab and Microsoft. Contact prospective clients
Healed tensed relation between team executives and Marketing by acting as intermediary
Drove delivery from 0 to 16 talks and 10 demos in 3 months for GDC 2019 event. 42 employees sent
Received Stock “Impact Award” for work on Microsoft GDC 2019 worth 1/3rd of salary
Strategy changed from focusing on indie games to bigger studios after my data analysis of sales & revenue
In July, PlayFab was organized around the 3 pillars I used in my short pitches: LiveOps, Multiplayer and Data PROGRAM MANAGER Xbox / Turn 10 Seattle, USA Video Games
Assist Executive Producer with coordination of progress & communication between Playground Games, Turn10 and Other Microsoft teams on: Car production, Licensing, VO, Localization, Music, QA, Age Rating, Release Management…
Coach teams on the importance of transparent communication and regular updates
Review deliverables and reports to evaluate risks and elevate to studio management
Suggest process and mindset improvements and drive change implementation
Play game and give feedback to developer to improve the game experience
Forza Horizon 4, Fortune Island Expansion. 92 metacritic. 10+ million players. Sports Game award 2018
Championed changing our Ultimate bundle into true Ultimate bundle based on players complaints about FH3
Counseled Playground Games on how to make the transition more smoothly to being a sustainable Live Game
Facilitated FM7 teams post-mortems and wrote report. Suggested replacing a Director. Both him and another were replaced.
Mentored 5 producers/aspiring producers. (they are now Producer, Senior or Production Director) EDUCATION
Master’s degree International Business ESDES France 2009 Exchange Year (3.9/4 GPA) Business & Film/TV Studies OSU 2008 Bachelor’s degree Business Administration ESDES France 2007 WORK HISTORY
Agile Management Consultant Honest Look Consulting NYC, USA 2020-2023 (6 clients, 4 in video games, 2 as COO)
Program Manager Microsoft Seattle, USA 2019
Program Manager Xbox / Turn 10 Seattle, USA 2017-2018
Program Manager – Cinematics Warner Brother Games Seattle, USA 2015-2017
Program Manager Riot Games Los Angeles, USA 2014-2015
Program Manager Ubisoft Toronto Toronto, Canada 2012-2013
Program Coordinator Frima Quebec City, Canada 2011-2012
Studio User Testing Coordinator The Walt Disney Company Vancouver, Canada 2010
Assistant Program Manager Ubisoft Paris Paris, France 2009 REFERENCES