ad4nt6@r.postjobfree.com 714-***-**** Huntington Beach, 92646

PROFESSIONAL SUMMARY

Seasoned Sales Representative with exceptional success in business- to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

WORK HISTORY

Freelance Business Consultant

FYDI Global 10/2023 - Current

Business Development Representative. Fairfield, NJ Atlantis Partners 01/2023 - 06/2023

SKILLS

EDUCATION

Edison High School

Huntington Beach, CA

06/1987

Diploma: General Studies

Goldenwest College

Huntington Beach, CA

A.A: Process

CERTIFICATIONS

DSCE Certified (Digital Signage

Certified Expert)

Introduced new methods, practices, and procedures to ensure proper customer relations and improve responses.

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Led restructuring of organization internal processes, resulting in improved performance.

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Implemented improvements to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

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Optimized customer experience by delivering superior services and effectively troubleshooting issues.

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Evaluated staff performance and provided coaching to address inefficiencies.

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Helped meet changing demands by recommending improvements to business systems or procedures.

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Expanded business through effective network development, identifying new, and prospective clients.

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● Developed business pipeline using cold and warm techniques. Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

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Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.

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● Oversee all aspects of account/customer relationships

● Maintain and record all activity in CRM

Build compelling reputation for being the best Audio Visual and IT technology installation labor force

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Developed working knowledge of A/V systems and installation best practices

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Consultative Selling

Techniques

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● Long Sales Cycle Selling

● Social Media Marketing

● Solution Selling

Superb organization and

attention to detail.

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Adept at balancing multiple

projects simultaneously in

high-energy, fast-paced

environments, while

consistently meeting all time

deadlines and quality

requirements.

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● Product Development skills

Works well independently and

as a team player

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Skilled in Interviewing, hiring,

training, motivating, advising,

monitoring, evaluating,

scheduling and counseling

sales staff and co-workers

●

Dale Crowe

Account Executive. Corona, CA

Premier Mounts 05/2010 - 06/2020

Account Manager. Irvine, CA

Roex, Inc. 03/2001 - 02/2010

Customer Service Representative. Irvine, CA

Logomark Inc 02/2000 - 02/2001

Manager/Salesperson. Huntington Beach, CA

Sport Chalet 10/1990 - 08/1999

Prospected new clientele through networking, cold calling, trade shows and referrals

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Built and strengthened relationships with new and existing accounts to drive revenue growth.

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Strengthened customer relationships with proactive and collaborative approach to managing needs.

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Managed sales cycle from first contact to established customer sale and maintained solid customer base.

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Recorded and maintained sales prospect and sales data within customer relationship management system.

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Stayed up to date on changing industry and product standards and trends related to accounts.

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Used targeted questioning strategies to discover insight on prospect needs and requirements.

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Presented product concepts and offerings to clients based on established specifications and preferences.

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Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

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Contributed to annual revenue goals by selling new services and developing new accounts and managed an account base of over 100 clients

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Listened attentively to client feedback and worked with product development team to introduce new services.

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Educated clients on new products and services and updated account information to maintain high standards of client service.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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● Managed over 50 inbound calls and 50 outbound calls per day. Offered advice and assistance to customers, paying attention to special needs or wants.

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Provided primary customer support to internal and external customers.

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Worked to build relationships with customers and built potential for additional sales.

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Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

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● Engaged customers in social conversations to create pleasant and easy Host

Disneyland

shopping experience.

Informed customers of current store promotions to encourage additional sales purchases.

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● Displayed merchandise by arranging in appealing ways to boost sales. Used consultative sales approach to understand customer needs and recommend relevant offerings.

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● Successfully hired, managed and maintained staff of 20 people

● Attractions Host insuring quest safety and pleasant experiences

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