OBJECTIVE

Having gained Six years of experience in hospitality service I have gained excellent customer service skills as a Waitress and I possess great personality to deliver exceptional service, creating memorable experience to guests and prompting to requests in an efficient manner and independent on solving problems by exceeding the expectations through following the hotel’s set guidelines. Accomplished in delivering world-class service to national and international guests while reinforcing hotel brand and increasing customer loyalty,

EXPERIENCE

July 2020 – August 2023

Waitress

FLOGARDEN RESORT RUIRU

4 Star Hotel

Menu Served: Breakfast, Lunch& dinner

120-130 Seater

http://www.flogardenresort.co.ke/

Ensure the restaurant achieves the set revenue budgets and guest satisfaction scores

Keep tables clean and tidy at all times

Delivering checks and collect payment

Prepare work schedules and tasks daily within the team, inspecting keenly the operations and assure guests needs are met on time

Take and serve food and drinks orders

Monitor dining rooms for seating availability and special requests and assist guests with special needs promptly

Arrange table settings

Make suggestions based on the guest’s preferences

Explain menu, food and beverages preparation

Work as a team and address any guest related complaints in a professional manner following the company’s guidelines

Prepare weekly trainings to improve productivity and exceed guest’s expectation

Meet set monthly budgets.

Greet guests as they enter

Give guests drink menus and answer their questions regarding ingredients

Serve beverages and prepared food, like cookies, pastries and muffins

Receive and process payments cash and credit cards

Comply with health and safety regulations

May 2018 – June 2020

Bar Tender

FLOGARDEN RESORT RUIRU

4 Star Hotel

Menu Served: Breakfast, Lunch& dinner

120-130 Seater

http://www.flogardenresort.co.ke/

Greeted bar guests with a friendly and helpful attitude at all times.

Helped to realize continual yearly increases in drink sales.

Provided guests with drink suggestions and menu information.

Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.

Maintained a clean and orderly bar.

Maintained an up-to-date knowledge of beverage offerings and mixing techniques.

Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.

Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.

Managed bar inventory and placed orders as needed.

Communicated with vendors and established strong working relationships with them.

Handled difficult and inappropriate customers with grace and professionalism.

Worked well with other bar and restaurant staff.

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