JENNY T CANO HERNANDEZ

*** ******** ** ***** ****** TN 37122

615-***-****

ad4nsx@r.postjobfree.com

SUMMARY:

Reliable and responsible Bilingual Financial Services Officer with over twelve years of experience in Customer Service, Sales, Management, Bank Teller Job, and clerical jobs. Motivated to improve service satisfaction and contribute to overall company success.

SKILLS:

Skilled at receiving and processing banking transactions.

Knowledge of Financial principles and practices.

Problem solving.

Written and spoken communication skills.

Details oriented.

Resolution oriented.

Knowledge of proper cash handling procedures.

Honesty

Conflict resolution

Teamwork

Dependable and reliable

Fluent in English and Spanish

Technical skills: proficient with Microsoft Office-Word, Excel, Outlook, As400, Streamline, Synapsys, DPI, Evision, Card Wizard, Epysys, Synergy.

EXPERIENCE:

ASCEND FEDERAL CREDIT UNION

Financial Sevice Officer – Financial Counselor-Teller Champion

06/2020 to the present.

Helping applicants to apply for loans, evaluating their information, advising about the alternatives that they have based on their history and current finances before recommending them for approval.

As a Financial Counselor, my mision is educate the members of the credit union offering budget, credit and debt counseling, and financial planning.

As a teller champion I help the members with their financial transactions, assist the tellers when it is needed, help with audits, replenish cash dispensers, balancing vault and branch at the end of the day, and other operational functions.

FSNB-Operations Supervisor

09/2019 to 06/2020

Coordinate and oversee the daily operations of a bank branch.

Provide Customer Service, answering complicated questions, explaining bank services, and backing up other employees as needed.

Make sure the bank is in compliance with all internal, and government regulations.

Train and managed bank staff, working with them to meet sales objectives

FSNB -Retail Banker

09/2011 to 09/2019

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Process standard teller transactions for customer including opening accounts, accepting loan and credit card payments, cashing checks, balancing cash drawers, making deposits, transfers, withdrawals, selling money orders and cashier checks, printing bank cards, counter checks, doing upgrades and cross sells.

As a Vault Teller: all the mentioned above plus selling and buying money to the tellers, balancing ATM machine, processing night drop deposits, running proof work, balancing coin machine and Vault Teller.

McDonalds – Shift Manager

12/2008 to 08/2011

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Managed day-today-operations, including supervision and assignment delegation for five member team.

Collaborated with staff to maximize customer satisfaction, food safety, streamline procedures and boost bottom-line profitability.

Addressed internal and customer-related issues each day and affected strategic resolutions.

La Petite Academy-Teacher

02/2006 to 12/2008

As a daycare teacher I was watching the kids, and planning creative activities to entertain them, and help with their intellectual development.

Dell-Warehouse worker

09/2004 to 04/2005

Picking, packing and ensambling computers.

EDUCATION:

Financial Counselor – CUNA

San Marcos University, Lima-Peru

JD Degree in Lima Peru

Santa Rosa High School – Diploma

Volunteer State Community College – ESL (Grammar II, Writing II, Foundation I and II)

REFERENCES:

Tabitha Victory 615-***-****

Jana Lavafer 615-***-****

Sherry Escobar 615-***-****

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