Support Specialist Inside Sales
Resume:
Laura McDonald
Fort Mill, SC *9715
*********@*****.***
OBJECTIVE:
To obtain a challenging position utilizing my education, skills, and work experience.
EDUCATION:
Associate of Arts December 1985
Broward Community College, Davie, FL
Concentration in Business Administration
Dean’s List
TECHNICAL SKILLS & INTERPERSONAL PROFILE:
International Business Experience
Experienced in Account Management
Shown ability to deliver results with minimal supervision
Demonstrated ability to prioritize and re-schedule work based on need
Experienced in training colleagues on work processes and procedures
Demonstrated an ability to quickly learn product manufacturing and shipping processes
Possesses detailed knowledge of Oracle software and Information Delivery Systems programs
Proficient in Microsoft Office Packages, including, Microsoft Word, Excel, and PowerPoint
Proven ability to work well with the public, and create great relationships with customers and co-workers using effective communication skills and an enthusiastic personality
Demonstrated accuracy, attention to detail, and the ability to work well in a team environment
Ability to recognize conflicts or complaints, and resolve issue by negotiation or other means
Shown ability to coordinate the work of others to accomplish a common goal
Demonstrated an ability to work well under pressure, and often times under time constraints
PROFESSIONAL SUMMARY:
General Electric June 2016-Present
Grid Solutions (Transmission/Distribution)
Inside Sales Support Specialist
Key liaison between manufacturer and end use customer providing project management oversight
Identify and Close daily order opportunities based on analysis of customer usage patterns
Assure compliance with customer contract requirements
Expedite order to meet customer's requirements
Coordinate and document all modifications to orders including drawings changes and bill of material changes: adjust pricing accordingly
Verify shipment of equipment: investigate shortages, damages, and missing equipment
Issue Return Authorization and track repairs as necessary
Assist in resolution of claims and incorrect invoices
Determine warranty status on customer complaints and proactively resolve customer issues
Be the key liaison with field sales and product/ service businesses to achieve account plan goals
Assist Account Managers and Product Business personnel in developing winning strategies
Acting lead for causal analysis initiative to address supply chain issues with international manufacturers
Anixter, Inc December 2009- March 2016
Account Manager/Sales Representative
Responsible for the daily management of customer accounts
Provide product manufacturing advice and answering technical inquires
Responsible for consistently meeting monthly sales goals
Entrusted by management to grow business by expanding customer base
Responsible for the processing of customer purchase orders
Responsible for customer invoice and payments processing when needed
Assist in the training of new employees on company standards and policies
Negotiate a variety customer issues with company employees daily
Responsible for industry outreach and obtaining customer feedback
AT&T Advertising Solutions March 2009 – November 2009
Inside Sales Executive
Assessed customer’s needs for advertising using an authoritative but consultative approach
Provided a thorough account analysis and preparation using various key market facts
Suggested new products that increased sales by 21%
Recognized as the top team representative for percent increase to advertiser’s and consistently handled more volume
REFERENCES: Available upon request.
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