Laura McDonald

*** ***** *** ***

Fort Mill, SC *9715

904-***-****

ad4nsq@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position utilizing my education, skills, and work experience.

EDUCATION:

Associate of Arts December 1985

Broward Community College, Davie, FL

Concentration in Business Administration

Dean’s List

TECHNICAL SKILLS & INTERPERSONAL PROFILE:

International Business Experience

Experienced in Account Management

Shown ability to deliver results with minimal supervision

Demonstrated ability to prioritize and re-schedule work based on need

Experienced in training colleagues on work processes and procedures

Demonstrated an ability to quickly learn product manufacturing and shipping processes

Possesses detailed knowledge of Oracle software and Information Delivery Systems programs

Proficient in Microsoft Office Packages, including, Microsoft Word, Excel, and PowerPoint

Proven ability to work well with the public, and create great relationships with customers and co-workers using effective communication skills and an enthusiastic personality

Demonstrated accuracy, attention to detail, and the ability to work well in a team environment

Ability to recognize conflicts or complaints, and resolve issue by negotiation or other means

Shown ability to coordinate the work of others to accomplish a common goal

Demonstrated an ability to work well under pressure, and often times under time constraints

PROFESSIONAL SUMMARY:

General Electric June 2016-Present

Grid Solutions (Transmission/Distribution)

Inside Sales Support Specialist

Key liaison between manufacturer and end use customer providing project management oversight

Identify and Close daily order opportunities based on analysis of customer usage patterns

Assure compliance with customer contract requirements

Expedite order to meet customer's requirements

Coordinate and document all modifications to orders including drawings changes and bill of material changes: adjust pricing accordingly

Verify shipment of equipment: investigate shortages, damages, and missing equipment

Issue Return Authorization and track repairs as necessary

Assist in resolution of claims and incorrect invoices

Determine warranty status on customer complaints and proactively resolve customer issues

Be the key liaison with field sales and product/ service businesses to achieve account plan goals

Assist Account Managers and Product Business personnel in developing winning strategies

Acting lead for causal analysis initiative to address supply chain issues with international manufacturers

Anixter, Inc December 2009- March 2016

Account Manager/Sales Representative

Responsible for the daily management of customer accounts

Provide product manufacturing advice and answering technical inquires

Responsible for consistently meeting monthly sales goals

Entrusted by management to grow business by expanding customer base

Responsible for the processing of customer purchase orders

Responsible for customer invoice and payments processing when needed

Assist in the training of new employees on company standards and policies

Negotiate a variety customer issues with company employees daily

Responsible for industry outreach and obtaining customer feedback

AT&T Advertising Solutions March 2009 – November 2009

Inside Sales Executive

Assessed customer’s needs for advertising using an authoritative but consultative approach

Provided a thorough account analysis and preparation using various key market facts

Suggested new products that increased sales by 21%

Recognized as the top team representative for percent increase to advertiser’s and consistently handled more volume

REFERENCES: Available upon request.

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