Grace Ghuman

Lilburn, GA ad4ns9@r.postjobfree.com 609-***-****

PROFESSIONAL SUMMARY

Business analyst with 5+ years of experience in data analysis, customer relations, and management. Adept at supporting cross-functional teams and driving positive business outcomes through a robust understanding of requirements elicitation, gathering, and documentation. Committed to providing exceptional client support and staying current with emerging technologies to create efficient and cost-effective solutions.

WORK EXPERIENCE

Kind Hotels Inc Atlanta, GA

Business Analyst Jan 2022- Dec 2023

Led successful implementation of a new CRM system resulting in a 30% increase in monthly revenue and increased customer engagement

Conducted stakeholder meetings throughout the project life cycle, ensuring effective communication about any potential problems, and project success

Created new protocols and efficiencies within the departments to increase productivity & reduce monthly costs

Utilized market intelligence, research and analysis to make strategic decisions on rates and revenue

Implemented digital and marketing strategies allowing us to meet and exceed 2022 sales goals provided by the international hotel franchise, resulting in a 32% increase in occupancy

AGK Enterprises Atlanta, GA

Business Analyst Aug 2018- Dec 2021

Played a key role in successful implementation of a new CRM system for delivery and resource management

Acted as a liaison between different team members facilitating client vendor relationships and translating requirements to layman’s terms for stakeholders, IT teams, and customers

Developed and maintained dashboards to track key performance indicators, providing valuable insights for decision making and resource allocation, while defining project objectives and deliverables

Created detailed reports, business requirement documents, and presentations to communicate updates and findings with stakeholders and senior leadership, supported with cost-benefit analyses to inform decisions

EDUCATION & CERTIFICATES

Rockhurst University Kansas City, MO

Bachelors of Science, Biology & Philosophy May 2018

Honors: summa cum laude (3.9/4.0 GPA)

Dean’s Scholarship and Dean’s List

Tri-Beta Honors Society, Alpha Phi Omega Service Fraternity

Certificate in Business Analytics, Harvard Business School Online December 2022

Hospitality Operations Success Training Certificate, Choice University August 2022

SKILLS, LANGUAGES & INTERESTS

Skills: Microsoft Office (Word, Excel, Powerpoint, Outlook), Slack, Asana, Miro, Jira, Agile Methodologies, Confluence, SharePoint, Trello, Scrum, Tableau, SQL, Power BI, Agile Project Management, Facilitation, Technical Documents, User Stories, Requirements Gathering, Writing and Maintaining Test Plans and Test Scripts, leWritten & Verbal Interpersonal Communication, Leadership Experience, Financial Statements, Data Analysis and Visualization, Process Improvement and Optimization, Stakeholder Management

Languages: English (Native speaker); Hindi (Fluent), Punjabi (Fluent), Urdu (Fluent) Gujarati (Beginner)

Interests: Hiking; traveling; nature; stock market; comedies; irrelevant wikipedia articles; learning spanish

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