Franchesca Cordero

Hard working professional with 10+ years of customer service and a proven knowledge of sales, customer retention, and negotiations. Aiming to leverage my skills in successfully lling the sales position at your company.

10700 E 98th TER

Kansas City MO 64134

816-***-****

ad4nqv@r.postjobfree.com

Work Experience

Safe Haven ADT — Sales Representative

LMC Truck — Customer Service Representative

Maximus/ Apple One — Care Authorization Specialist 08/2021 to 05/2022, 520 E 19th Ave Kansas City MO 64116 Cultivated relationships with real estate agents with the goal in mind to build a robust partnership as a security vendor for new home buyers.

Led the team in scheduled appointments and sales volume. Gained valuable customer communication experience by completing a minimum of 100+ outbound calls a day. Secured new business by customizing security packages for clients to meet their individual needs, scheduled technician visits, collected and processed payments. Negotiated contracts through effective rebuttal and sales saavy techniques to prospect new realtors effectively.

06/2020 to 08/2021, 15450 W 108th Street Lenexa KS 66219 Receiving 100+ inbound calls to assist and help customers find truck parts for their vehicles. Familiarizing with trucks to learn and help assist clients in finding specific parts that will fit year, make, model, and engine size.

Input/output data, create invoices for orders, collect amd process payment. 06/2019 to 02/2020, 7930 NW 110th Street Kansas City MO Handling 50-60 inbound/ outbound calls a day specializing in authorization through VA facilities and scheduling initial medical appointments for veterans. Using CRM, multiple applications and search engines to locate specialists and doctor facilities in veterans local areas, set up with initial appointments.

Data input and finalization of documents with medical coverage faxed to medical personnel and VA staff. Notate each call and update accounts accordingly.

McCormicks & Schmicks — Banquet Server

Education

Blue Valley North West

References

11/2017 to 06/2019, 448 W 47th Street Kansas City, MO Demonstrates complete understanding of menu items and ingredients as well as features of the day and navigating guests through the menu.

Exhibits exceptional customer skills and execution of anticipation of guest needs while using great time management skills. Very experienced with food and wine coursing, preparing appetizers table side and wine presentation. Team player oriented.

Sales Representative

Safe Haven ADT

Tariq Kalimullah: 816-***-****

Intermediate Accountant

Farmers Insurance Group

Stephanie Hodoh: 913-***-****