Tiffany A. St. Mary, MBA

ad4nqn@r.postjobfree.com • 614-***-****

www.linkedin.com/in/tiffanystmary• Constable, NY

OPEN TO RELOCATION OR REMOTE

Property Management & Asset Management Leader

Professional with 20+ years of experience in unlocking hidden value in mismanaged and undercapitalized assets and teams. Abstract thinker and creative solutions-oriented leader who leverages various analytic methodologies to formulate strategic plans that are supported by data driven decisions. Lead execution by building, mentoring, and growing impactful teams who operate at an optimal level and drive growth. Continuous monitoring and analysis of performance and market trends to identify gaps or opportunities for centralization, automation and/or alternative staffing options. Strong cross-departmental communication and company champion for change implementation. Areas of Expertise

ACCOUNTING – budget creation, variance reports, reconciliations, accounts receivable, accounts payable

COMPLIANCE – enforcement of internal policies, regulatory requirements and industry standards including Fair Housing, ADA Regulations, Landlord/Tenant Laws, OSHA, and EPA Requirements.

CONSTRUCTION MANAGEMENT – development of company renovation standards, scoping, price negotiation, schedule management, quality standards and control measures, change orders, payment processing,

HUMAN RESOURCES – full-cycle recruiting, performance management, mentoring and coaching, high EI.

LEASE ADMINISTRATION – full-cycle contract management, project development, compliance/enforcement, lease drafting, lease review, lease execution, lease billbacks, and lease expiration management.

PROJECT & CHANGE MANAGEMENT – creation of project charter, assembly of all stakeholders, flow chart and schedule development, budget creation and enforcement, monitor and control all project components through closing.

PROPERTY MANAGEMENT TYPES – multifamily, single-family, third-party management, owner managed, conventional, affordable, HUD / Section 8, lease-up, value-add, student housing, full renovation, partial renovation, class A, B, C & D.

REPORTING – Review and create reporting packages to review KPIs and determine where adjustments are appropriate.

REVENUE MANAGEMENT – balance market factors with revenue needs and expenses to determine optimal price point.

VENDOR MANAGEMENT – sourcing, relationship management, contract negotiation, purchasing and procurement. Career Experience

HomeRiver Group, Remote Jan 2023 – Nov 2023

Director of Renewals (Company Restructure - Laid Off)

Rebuilt centralized renewals department to serve nationwide portfolio of 40K+ third-party managed assets.

Implemented effective market and centralized department collaboration to deliver swift KPI enhancements.

Increased resident retention from 52.61% to 71.09% and reduced MTM from 24.05% to 5.44% in a 5-month period.

Improved average days, prior to lease expiration, of renewal being signed from 15.5 days to 31.2 days.

Decreased average department response time from over a week to less than 24-hours through operational efficiencies. Sylvan Homes, Remote Jan 2022 – Jan 2023

Director of Renewals

Developed asset management solutions to accomplish optimal business performance for portfolio of 5k+ assets.

Monitored market trends, seasonality, and data sets to set rent rate adjustments and renewal rates.

Achieved the most significant rent growth since pre-COVID of 8.6%, with more rise projected.

Developed staffing strategy to build out an effective team, reducing response time from a week to 24 hours.

Restructured the month-to-month program and reduced the monthly portfolio make-up from 16.67% to 1.07%. Bluestone Development, Omaha, NE Jan 2020 – Feb 2022 Regional Leasing Manager

Administered all revenue-generating activities for portfolio of 9 multi-family assets with over 1,500 units.

Optimized revenue growth through lease expiration management, hold times, lease lengths and market conditions.

Maintained 95% occupancy in a saturated market during COVID-19. Havenbrook Homes, Memphis, TN Nov 2018 – Nov 2019

Director of Operations

Established 3 new markets – office selection, supply chain set-up, training, market research and transition execution.

Recruited and onboarded a 21-person team to prepare for onboarding of 1,725 single-family rental properties.

Achieved a 72.4% NOI in the first full quarter of management (Q219) through reasonable expenditure control, market awareness, and outstanding customer service.

Progress Residential, Las Vegas, NV & Memphis, TN Sep 2016 – Nov 2018 Portfolio Operations Director

Leader of Leaders – Leasing, Service, Turns, Construction, Property Administration, Revenue Management, Renewals

Transformed SFR market that was performing poorly on KPIs, into the best in the company in only one quarter.

Achieved 72.4% NOI in the first full quarter of the market's existence with portfolio of over 2,000 SFR assets. Additional Experience

Director of Property Management, Home Encounter, Temple Terrace, FL Transitional Property Manager, Newbury Asset Management, Wake Forest, NC; Eden Prairie, MN; Chicago, IL; Dublin, OH Education

Master of Business Administration - Franklin University Bachelor of Business Administration - Franklin University Certifications

Certified Apartment Manager (CAM), National Apartment Association RMP® Candidate, National Association of Residential Property Managers CPM® Candidate, Institute of Real Estate Management Six Sigma Black Belt Professional (SSBBP)™

Six Sigma Champion (SSCC)™

Technical Skills

Microsoft Office (Word, PowerPoint, Excel, Access, Publisher) Yardi Voyager, Entrata, Salesforce, PropertyWare, MRI, RealPage, Onsite, SafeRent, AmRent, LRO, YieldStar, ShowMojo, OneSite, AMSI, Quickbooks, Property Solutions, ADP, Paychex, Windows, Google Suite, Tableau, Power BI Reports

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