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Customer Service Project Management

Location:
Island Park, NY
Posted:
March 29, 2024

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Resume:

Last ** years as business owner in sales and marketing.

* *****’ experience in business continuity planning, disaster preparedness, and risk assessment

** ***** ******** *******, ******* & program management experience

20 years in software product development

Developed and conducted worldwide project-management coaching.

Directed compliance for 120 company sites worldwide involving lottery and non-lottery operations. Started company to market and sell an air hitch product using the internet. Setup and managed the company to over

$10M in sales. I have been selling air hitches and accessories for over 21 years, The last 19 years I have been selling AirSafe hitches as an independent sales distributor / representative for Air Hitch Technology. I not only sold the hitches but offered complete customer service to all users. Implemented Business Continuity, Impact Analysis, and Disaster Recovery plans for companies. Performed business impact analysis for several companies. Modified and implemented Disaster Recovery Software to meet audit requirements. Performed awareness, training programs, seminars, and conference presentations on Business Continuity.

Unique capabilities to think out-of-the-box and see the total picture when working on a problem with a product or project. Managed the set-up of operations for a Financial Services firm to control 50 remotes offices that performed reverse mergers, financing, and business consulting. Managed the set-up of a North America regional and wholesale product distribution for a trailer hitch manufacturer. Designed the software for the Dallas-Fort Worth Airport project for processing all the security transactions.

Hired, trained, coached, and motivated people throughout my career. As an owner and manager, I have had an exceptionally low turnover rate. My success at mentoring and motivating has been the reason. Led architecture, design, and implementation team for the Dallas-Forth Worth Airport security project. Led architecture, design, and development team for the Disaster Recovery product "VAULTIT." Managed many projects for Martin Marietta over a 10 year period.

Lloyd Stegemann, page two 407-***-**** cell

Started the company to market and sell patented air hitch products thru the internet.

Designed and implemented the website for the products.

Sold over $10M in hitches and accessories.

Started consulting company that performed business continuity, disaster recovery planning services, and business services. Perform sales and marketing for disaster planning software. Setup and developed Policies and Procedures for product development, project management, MIS, technical support, order fulfillment, and customer service for on-line education company. Performed Business Impact Analysis and Continuity Planning for companies, Consulted companies on business turnaround assistance and workout programs. Oversaw complete project life cycle, implementing process improvements for Software SEI and CMM Level 3 globally and corporate-wide. Directed all Y2K compliance for 120 company sites worldwide involving lottery and non-lottery operations. Reported directly to the COO. Managed budgeting, vendor relations, and project oversight. Saved $2.8 million (11.2%) by lowering budget needs. Maintained zero downtime penalties regarding Y2K project completion. : Led all aspects of projects for on-line software on a global level. Managed over ten startup Lottery software projects for US and International locations. All projects completed on time and within budget. Developed and conducted worldwide software project-management training, coaching, and training over 150 managers worldwide.

: Started up the software development company for the Stratus Computer Platform, providing products for instant lottery, data collection systems, security, and manufacturing. Clients included GTECH the Instant Lottery System, Disney World, Euro Disney, Disneyland, United States Mints, General Dynamics, Dallas-Fort Worth Airport, and other global leaders.

Managed all MIS functions for the Ocala, FL, site, including manufacturing and data collection systems. Directed software development and maintenance for data collection systems for the Orlando, FL, area, including the software design and development for a Paperless Factory project. Trinity College

Eastern Iowa College -

1983 – 1989 Martin Marietta Management Training

1995, 1996 American Management Association & ICS Project Management Classes 1999 - Devising Year 2000 Business Continuity Strategies 2000 - Integrated Leadership Program from Michigan University 2003 - Business Continuity Planning (DRI)

Board of Directors: Stratagy Stratus User Group & Advanced Air Hitch, Inc. 1981 - Martin Marietta Cement Outstanding Employee Recognition/ Excalibur Award 1984, 1985, 1987 - Martin Marietta Data Systems Achievement of Excellence 1997, 1998, 1999, 2000 - GTECH Recognition



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