Customer Service Data Entry

ELISA STILL

**** * ******* ** ** Apt *, Dayton, OH · 937-***-****

**********@*****.***

Experienced Customer Service Professional with 20+ years of Management Experience in varying capacities. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.

EXPERIENCE

SEPT. 2023 – PRESENT

SHOWROOM MANAGER, DAVID’S UNIFORMS

Responsible for training new employees.

Responsible for handling customer sales within showroom, including payment.

Responsible for Closing Store; including but not limited to: balancing the register at EOD, verifying incoming/closed orders, etc.

Prepare customer invoicing by mail, email, or third-party vendor. SEPT 2017 – SEPT. 2023

PLANNED MAINTENANCE COORDINATOR, MCCORMICK EQUIPMENT CO.

Responsible for scheduling team of technicians for three of our branches for sales of Planned Maintenance and “as needed” service, and invoicing for four of our branches.

Data entry to track check sheets for the planned maintenance team; including confirming that all fire-door drop tests have been completed.

Prepare customer invoicing by mail, email, or third-party vendor.

Responsible for training new employees.

OCT. 2013 – SEPT. 2017

SHIPPING/RECEIVING & SALES, DAVID’S UNIFORMS

Worked with outside salespeople to provide uniforms and embroidery services to police and fire personnel, schools, and other public safety professionals.

Began with the company as a buyer.

Inventory tracking and monitoring, order fulfillment, stocked inventory. 1998 – 2003

ANALYST/DATA TECHNICIAN – LITIGATION SUPPORT, WRIGHT PATTERSON AIR FORCE BASE, MTC, AND TASC

Responsible for scanning sensitive documents into their system; coding and tagging pertinent information.

Maintained databases for Air Force contractors while following strict guidelines under United States National Security.

Participated in a Special Project in which I was responsible for scanning photos and tagging them for museum archives.

2

SKILLS

Data Management, Accounting, Clerical and

Customer Service

Experienced customer service professional with

strong public relations skills, both verbal and

written and over 15 years management

experience.

Detail-oriented and exhibits upmost discretion

entering and maintaining sensitive.

Extremely organized and able to multitask.

Experience with buying, returns, exchanges,

defective items and communicating with different

vendors to manage orders.

Strong computer skills in multiple programs:

Prism, Introspect, Lotus, Microsoft Office Suite,

and others.

Retail experience: Cashier duties, handling

money, making sales, and balancing accounts.

Retail planning and setup of new locations.

Program and Volunteer Management

Responsible for maintaining an 1880's home

for interpretive purposes.

Interpret the history of the farm to visitors

and answer questions.

Working closely with volunteers, training and

teaching new volunteers how to interpret the

house and perform other period activities.

Assisting with various programs that are

done at the facility.

AUGUST 2003

FIREFIGHTER I AND EMT-B CERTIFICATE, MVCTC

AUGUST 2002

NURSING ASSISTANT, APPLE MEDICAL SCHOOL

MARCH 1998

SECURITY CLEARANCE: SECRET/SPECIAL ACCESS REQUIRED, WPAFB LABOR CATEGORY AND LEVEL: ADMINISTRATIVE SUPPORT LEVEL 3, WPAFB MAY 1980

HIGH SCHOOL DIPLOMA, ‘DIXIE’ HIGH SCHOOL – NEW LEBANON, OHIO ACTIVITIES

WPAFB: Participated in Special Project in which I was responsible for scanning photos and tagging them for museum archives.

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