Client Services Customer Service
Resume:
LAURYN DEVAULT
Supports e orts to develop technical solutions to both internal and external clients. Oversees team development. Assisted in trainining both individual representative and team leaders in product bene ts and customer service and sale strategies. 1040 E Jamison dr
Englewood,co
***********@*****.***
Work Experience
Holistic Center — Assistant manager /Scheduler
Chanel — Client services
Estée Lauder Company INC. — Consultant
Ulta Guest Services — Client services manager / Operations 08/2023 to Present, Denver,co
Assistant production manager
Assisted with answering calls this is more of a call center environment as well as assisted with the training of any new hires, training for new hires is 2 weeks. Created bi-weekly schedule for 40 hours for employees I supervised. 11/2022 to Present, Denver,co
Client services
Assisted clients virtually to help find what products they are looking for and processing any returns that are received. Trained other employees on return processing and customer service, also responsible for responding to emails and taking phone calls. 11/2020 to 06/2023, Denver, co
Client guest services
Communicated direclty with clients over the phone, troubleshooting any problems that the client is having along with processing returned products making sure each client understand policies as a company.
08/2018 to 11/2020, Denver,co
Client services manager
Education
connnections academy high school — high school diploma Responsible for the training new employees on, guest services, Production and breakdown of events. Supported over 100 events annually, which was form less than a dozen participants to thousands of participants with prestigious brands giving them the exclusive access to newest coming products and brands. Operations :
Oversaw the floor plans for the store setup for that month. Operations is responsible for putting up and breaking down the shelving units each unit has a different plan which you are given instructions in which you follow. Assisted in the maintenance of the shelving units as well.
08/2015 to 05/2018
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