Business Development, Account management, sales

TINA KITCHEN

San Diego, CA ***** 410-***-**** *******@*****.*** www.linkedin.com/in/tinakitchen

Accomplished sales and service professional with a history of top sales and retention maintenance. Achieves success through effective relationship building and solution sales. Extensive experience in new sales, account management, business development, client relations, and sales management with a focus in the healthcare and information collection industries. Markets served include hospitals, health organizations (including provider and payer), higher education, corporate, non-profit, and government. Multi-faceted experience in strategic territory planning and team participation.

Proactive analytical thinker committed to continuous improvement of selling healthcare solutions to C-level executives.

Proven goaldriven work ethic coupled with the ability to champion new products and concepts.

Adept at transparent communication with executive management for new growth opportunities, product development and sales strategies. Consultative sales approach.

AREAS OF EXPERTISE

New Account Acquisition & Management

Sales Growth and Product Development

Business Development- B to B and B to C

Competitive Analysis

Customer Experience

Professional Presentations

Customer Needs Analyses

Territory Management

Change Management

International Business

Strategic Planning

Sales Forecasting

Negotiations

Client relationships

Diversity Ambassador

PROFESSIONAL EXPERIENCE

CLARIVATE-London, England

-Strategic Product Sales Manager 2022-2023

Exceeded new business goals for 2022 selling into Academic and Government segment.

Developed business strategy planning and sales for Biotech and Pharma companies for 2023.

Researched, prospected, completed discovery and qualification, for commercialization data using all sales process tools.

Effectively developed and maintained sales planning and forecasting for targeting and growth.

AARP MODIS- Washington, DC 2020-2021

-Business Development Specialist/ Consultant-North America (Contract)

Analyzed and expanded business operations toward sustained growth.

Monitored revenue streams and identified opportunities to increase profitability.

Evaluated and improved sales, marketing, and branding strategies; achieving team goals.

Identified and developed new lines of business based on consumer behavior.

UNITED HEALTH GROUP OPTUM - EDEN PRAIRIE, -MN 2013-2019

-Director of Advisory Services-Western Region

-VP Business Development Executive - North America

Consulting services and products focused on cybersecurity, compliance, revenue cycle, and claims in healthcare. Champion new product growth for startup security solution with territory management for Western, Midwestern, and North Eastern regions of the United States. Revenue goal of $15 million.

Collaborated with CISCO for team sales, relationship building, marketing, pricing, and product development to advance the go to market strategy, achieving the targeted revenue goal.

Partnered with client executives within Optum Provider and Payer to identify and expand relationships in healthcare organizations. This resulted in successful product adoption.

Expanded the market potential of this startup solution by providing transparency to the security market as well as internally throughout the organization.

Presented to C-level Suite in region. Set up and marketed exhibits at industry conferences.

In 2014/2015, achieved goals at 100% for the Compliance Suite initiative, enabling the company to complete strategic planning and assessment of this multi-million-dollar opportunity.

CREDO REFERENCE- MID-ATLANTIC and WESTERN REGION 2011-2012

Business Development Executive

Generated new accounts by implementing effective networking and content marketing strategies. Cold and warm called fifty new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Cold and warm called fifty new and existing accounts per day. Contacted new and existing customers to discuss how specific products could meet their needs. Maintained meticulous client notes in the Salesforce system.

Exceeded quotas on a consistent basis through new account penetration and leveraged lead generation tools to increase profitability and product presence in the marketplace.

WOLTERS KLUWER HEALTH, BALTIMORE, MD 2008-2010

Director of Global Copyright (2008-2010)

Directed all aspects of global copyright sales operations for domestic and international markets. Responsible for growth of permissions, licensing, and translation rights vertical. Researched and implemented new process to automate permissions and increase productivity. Managed a team of five sales and sales support representatives.

Increased revenue budget of $10 million by 10% in year 2008 and 2009.

THOMSON CORPORATION, ARLINGTON, VA 2005- 2008

Medstat Sales Executive-Corporate Office Ann Arbor, MI (2006-2008)

Dialog Business Development Executive- Arlington, VA(2005-2006)

Provided new sales coverage for clinical quality metrics data and performance management solutions for 23 states.

Coverage included custom Patton search solutions and intellectual property data solutions across academic, corporate and government verticals.

Maintained tracking for $500K in sales with a pipeline of $1.5 million.

ADDITIONAL RELEVANT EXPERIENCE

WOLTERS KLUWER HEALTH, BALTIMORE, MD

National Account Manager Institutional Sales Account Manager

Provided field sales and inside sales for larger accounts and enterprise wide sales. Generated significant business in healthcare and government facilities. Maintained C-level relationships.

Achieved over 120% of goal (of up to $1 million each year) throughout both positions.

EDUCATION

Bachelor of Arts, Communications, Eastern Kentucky University, Richmond, KY

MBA Coursework -The Ohio State University, Columbus, OH

PMP Coursework-

CX Coursework-CCXA license testing

Data Analytics Certification- May 2024

PROFESSIONAL DEVELOPMENT/SALES AWARDS

Presidents’ Club Award

Multiple “Sales Person of the Year “Awards

Six Sigma Greenbelt Graduate

Winning Sales/Team Technique Training

Kaset Development Training

Counselor Sales Training

Edge Training

Role Play Training

WebEx Presentation Training

Miller Heiman Training

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