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Operations Manager Customer Service

Location:
Richland, MS, 39218
Posted:
March 29, 2024

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Resume:

Robert Redd

Florence, MS *****

ad4npa@r.postjobfree.com

+1-601-***-****

• Experienced Transportation professional with strong leadership and relationship-building skills.

• Transportation Manager with over 30 years experience.

• Meticulous Fleet Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience including dispatching, loading outbound trucks, routing transport trucks, customer service, Fleet involvement and computer input.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Branch Manager

Dynamic Environmental Services, LLC - Pearl, MS

October 2022 to Present

1. Oversee all day to day operations

2. Work with people to make sure equipment runs and operate smoothly 3. Process the hiring of new drivers

4. Dispatch a fleet of OTR drivers

5. Deal with customer relations on a day to day basis. Dock Supervisor

YRC Freight - Richland, MS

November 2021 to October 2022

• Handle any and all inbound or outbound freight

• Follow Expedited Freight to make sure is loaded in a timely manner

• Supervise up to 20 tow motor drivers at any given time

• Make sure specified trailers are properly unloaded in a timely manner

• Do safety checks on empty trailers before releasing them from the dock Operations Manager

Groome Transportation of Texas LLC - Jackson, MS

October 2019 to October 2021

• Operations Manager for a Shuttle Company overseeing approximately 35-40 employees at a time.

• Ran day to day operations of safety and maintenance of Equipment. Completed daily input of employee payroll hours and FMSCA Rules and Regulations were up to date.

• Handled all transportation needs for clients.

• Secured a 5 year contract for the company with an increase in production of services. Safety Manager

Capital City Trucking, LLC - Florence, MS

February 2017 to October 2019

• Copied, logged and scanned supporting documentation.

• Respond to driver requests via telephone and email.

• Entered details such as electronic log information and edit logs in the computer system

• Research and update all required materials needed for DOT Safety Regulations Fleet Manager

KLLM Transport Services - Richland, MS

June 2014 to February 2017

• Redirected shipments en route in response to customer requests

• Directed transport trucks to pick up incoming product and deliver materials to designated locations

• Established long-term customer relationships through prompt and courteous service

• Communicated all delays due to weather and carrier schedule changes to customers and supervisors.

• Directed a Fleet of Drivers, 60-70 at a time.

Enroute Repair Specialist

KLLM Transport Services - Richland, MS

August 2009 to June 2014

• Responded to repair requests via telephone and emails.

• Copied and logged any supporting documentation.

• Entered details such as payments, account information and call logs into computer system.

• Created repair orders with customer services to repair transport trucks while on the road.

• Worked directly with shop to make sure repairs were done in a timely manner Emergency Dispatcher

Pearl Police Department - Pearl, MS

July 2008 to August 2009

• Communicated all emergencies, delays and schedule changes to supervisors.

• Identified and implemented emergency situations.

• Established prompt and courteous services.

• Communicated precise information to correct emergency personnel.

• Was equipped to handle stressful situations in a very fast paced environment General Manager

JFF Transportation, LLC - Jackson, MS

December 1999 to May 2008

• Over seen the Shop Repairs to all trucks and trailers in Fleet

• Fielded telephone calls and complaints from clients

• Coordinated maintenance of the Fleet

• Made sure that all equipment was safe to return to service per DOT Inspections

• Managed Service Department

Education

High School Diploma

Forest Hill High School - Jackson, MS

1986

Skills

• CLIENT MANAGEMENT (10+ years)

• FMCSA LOGGING (10+ years)

• TIME MANAGEMENT (Less than 1 year)

• Transportation management (10+ years)

• OSHA

• Risk management

• Operations management (10+ years)

• Forklift (6 years)

• Phone etiquette (10+ years)

• Microsoft Office (6 years)

• Fleet management (10+ years)

• Process improvement

• Logistics (10+ years)

• Team management

• Dispatching (10+ years)

• Warehouse experience (5 years)

• Supervising experience (10+ years)

• Profit & loss

• Strategic planning

• Conflict management

• Change management

• Microsoft Excel

• Leadership

• Management

• Time Management

• Client Management

• Advanced Critical Thinking

• Transportation Support

• Microsoft Power point

• Knowledgeable in Electronic Logging Systems

• Operation System Software

• Communication skills

• Computer skills

• Oracle

• Operating systems

• Military

• Supervising experience

• Farming

Certifications and Licenses

Driver's License



Contact this candidate