SARAI A. SAINCA

New York, NY 917-***-**** ad4nov@r.postjobfree.com

SUMMARY

Detail-oriented and multilingual professional with a strong background in customer service and client support. Proven ability to build relationships, resolve inquiries efficiently, and meet productivity requirements.

EXPERIENCE

July 2023 – Current

Hostess Tao Group Hospitality New York, NY

Welcomed and greeted guests warmly and professionally, creating a positive first impression.

Anticipated and accommodated guests' needs, ensuring a high level of customer satisfaction and repeat business.

Efficiently managed reservations maintained accurate guest records, and optimized table turnover.

Assisted in front desk setup and closing procedures, ensuring a smooth transition between shifts and a well-organized work area.

January 2022 – July 2023

Servicing Support Client Specialist Tiffany & Co New York, NY

Delivered the Tiffany experience by building client relationships and resolving issues professionally, consistently achieving the highest level of client satisfaction.

Responded to inquiries and issues efficiently, offering the highest standard of service to all customers.

Met productivity requirements based on business needs, including handling incoming calls, Compass responses, and maintaining detailed client profiles in the CRM.

Collaborated with various departments to gather necessary information for the timely resolution of service-related inquiries.

January 2020 – January 2022

Return Desk Associate Saks Fifth Avenue New York, NY

Provided prompt, professional, and courteous responses to telephone inquiries, ensuring first- call resolution.

Ensured that all inquiries were resolved per department and HBC policies and procedures.

Collaborated with internal departments and external vendors to streamline issue resolution and enhance customer satisfaction.

Contributed to the achievement of department and company results by prioritizing tasks and needs effectively.

March 2018 – January 2020

Administrative Support Associate Bloomingdale’s New York, NY

Assisted with the development and update of executive schedules, ensuring efficient time management.

Facilitated conference calls, Skype meetings, and other business meetings, maintaining a high level of professionalism.

Maintained awareness of all business plans and initiatives, creating and updating store reports for leadership meetings and special projects.

Coordinated travel planning and managed expense reports for general management. EDUCATION CERTIFICATIONS

November 2022

• Customer Service and Sales Certification National Retail Federation June 2017

• High School Diploma Brooklyn High School of The Arts SKILLS

• Languages: Fluent in English, French, and Creole.

• Soft Skills: Excellent organizational and communication skills, strong initiative, and ability to work in cross-functional teams.

• Technical Skills: Microsoft Word, Excel.