DAVID SELLER

Pacifica, California *****

650-***-****

ad4no8@r.postjobfree.com

www.linkedin.com/in/davidseller

SUMMARY

A performance-driven and disciplined technical account management professional, with comprehensive technical expertise in Network, Telecom, VoIP, UCaaS, CCaaS, VCaaS, Cloud, Data Center Services, Managed Services (MS), Managed Network Security (MNS), SD-WAN, SASE, Sales Engineering, Diagnostics, Field Experience, Client on-boarding, System Implementations, Customer Service, Product Management, Training, Prospect Demonstrations, and Troubleshooting. A proven aptitude in working collaboratively with cross-functional teams, communicating with customers, and completing all aspects of job functionalities, using diverse knowledge and experience. A versatile and talented producer, who enhances technical operations for continued improvement and meets short - and long-term revenue objectives.

EXPERIENCE

BLACK BOX

Unified Communications Technician II

(11.14.2022-Present)

Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations.

Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)

WINDSTREAM Corporation, San Francisco Bay Area, California/Remote (Nov. 2015~Mar. 2022)

Sr. Sales Engineer-SAVE Team, (UCaaS, CCaaS, Managed Network Security (MNS), Network, Data Center, SD-WAN, SASE)

(01.01.2022-03.09.2022)

Spearheaded early engagement with new logo enterprise customer

Engaged with client from after-contract signature through post-deployment

Worked with customers to gather all technical information for product deployment (LAN, WAN, VLAN and IP Segments)

Contributed as part of handoff from deployment team to post-deployment to CSM

On-Boarding Success Manager, (Post Sales – Customer satisfaction on entire Windstream Portfolio)

(04.01.2021 - 12.31.2021)

Spearheaded early engagement with new logo enterprise customer.

Led introduction to all of deployment team (as assigned).

Communicated what to expect.

Provided general training on using non-product specific WE Connect Portal.

Involved in all internal and customer-facing calls and e-mails.

Engaged with client from after-contract signature through post-deployment.

Contributed as part of handoff from deployment team to post-deployment to CSM.

Office Suite Sales Consultant, (UCaaS, CCaaS, VCaaS)

(01.01.2020 - 03.01.2021)

Served as Subject Matter Expert (SME) for OfficeSuite UCaaS system.

Spearheaded remote demonstrations for direct, channel, and partners, including OfficeSuite (UCaaS), CCS (CCaaS), and HD meeting (VCaaS web and audio collaboration application).

Answered technical questions for RFPs.

Directed internal training webinars for sales and sales engineers.

Hosted Solution Manager (HSM), (UCaaS, CCaaS, VCaaS)

(01.01.2019 – 12.31.2019)

Contributed as Subject Matter Expert (SME) for OfficeSuite hosted UCaaS system.

Led remote demonstrations for direct, channel, and partners, including OfficeSuite (UCaaS), CCS (CCaaS), and HD meeting (VCaaS web and audio collaboration application).

Answered technical questions for RFPs.

Performed internal training webinars for sales and sales engineers.

Sales Engineer 3 (Outside/Inside Sales Teams), (Network, MPLS, VPL, VPN, Fixed Wireless, Data Center, Cloud, Mitel UCaaS, SD-WAN)

(11.09.2015 – 12.31.2018)

Assisted sales with discovery calls and provided remote/onsite product training

Assisted in remote/onsite prospect demonstrations.

Reviewed newly submitted orders for accuracy.

XO COMMUNICATIONS, Northern, California (DWDM, MWAN, Long-Haul, Fixed Wireless/Microwave - New Fiber to the buildings)

(11.01.2014 – 11.01.2015)

Senior Sales Engineer,

Partnered with sales with site surveys and discovery meetings.

Oversaw product training for sales and aided in prospect demonstrations.

Reviewed newly submitted orders for accuracy.

AMERICAN TELESOURCE, INC. (ATI), Emeryville, California (IP Telephony)

Senior Deployment Engineer,

(01.01.2013 – 10.31.2014)

Recruited to serve as roamer and technical account manager as needed.

Named lead ShoreTel deployment engineer.

Aided Northern California account executive on pre-sales and post-sales appointments as needed.

Contributed to project management as needed.

ADVANCE COMMUNICATION DESIGN (CONTRACTOR), San Francisco Bay Area, California (UCaaS, CCaaS, VCaaS, Premise-based)

(07.01.2012 – 12.31.2012)

AllWorx, ShoreTel/Consultant/Contractor,

Aided ShoreTel and AllWorx partners in growing practice.

Led product training for sales and technical partner employees and aided in prospect demonstrations and system quotes.

Contributed as VoIP consultant, project manager, pre-sales solutions architect, and deployment engineer.

Provided post-sales service.

SHORETEL, INC., San Francisco Bay Area, California (IP Telephony)

Sales Engineer,

(01.01.2011 – 06.30.2012)

Spearheaded pre-sales and post-sales technical activities in support of channel partners in assigned territory.

Led partner training (technical and sales), customer training, pre- and post-sales technical presentations, product sales presentations and demonstrations, solution design assistance, RFP and RFI response support, technical training, and competency assessment of new and existing partners.

Chaired escalation advocacy role for partners and customers for technical issues to drive resolution and ensure customer satisfaction objectives were achieved.

Formed strong sales team with area sales manager in territory to achieve assigned revenue and customer satisfaction goals.

CERTIFICATIONS

Broadview Networks/Windstream OfficeSuite, CCS CC, HD Meeting (Zoom) Product Specialist (UCaaS, CCaaS, VCaaS)

Meraki (CMNA)

ShoreTel IPPBX, Version 11-1, ShoreTel ECC, Version 7- 9

AllWorx, Version 7.4.11

Microsoft MCSE (NT 4.0)

Cisco Unity 4.0

Avaya Unified Messenger 5.0, ASA 1.1

TECHNICAL SKILLS

Windows Active Directory 2000/2003/2008/2012, Microsoft SQL Server 2005, Microsoft Office 2000/2003/2007/2010/2013/2016, TCP/IP, Microsoft Exchange 5.5/2000/2003/2010/2012, VoIP, UCaaS, CCaaS, VCaaS, Cloud, Network, Data Center Services, LAN, WAN, SD-WAN, SASE, Fixed Wireless/Microwave, DWDM.

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