Jeffrey Lindblom

ad4nnj@r.postjobfree.com

248-***-****

Professional Qualifications

I have over two decades experience as a Business Analyst. Most of my work has been with financial, automotive, and insurance companies. This experience includes agile and waterfall environments and their hybrids. Additionally, I have been involved in programming, training, and writing technical documentation.

Technical Skills

Education

Databases

SQL

Michigan State University

Planning/Documentation

Jira, Rally, MS Project, Confluence

University of Illinois

Flowcharting

Visio, draw.io

Standards

Agile, ITIL

Financial

Symitar Episys, Banno Banking

Experience

Georgia United Credit Union - Finance (August 2022 – March 2024)

Planned and coordinated Agile projects with Jira through user stories.

Lead projects with the Administrator team to move server-based GUCU Jira and Confluence instances to the cloud.

Lead a project to automate receiving and responding to SSA and Medicaid requests from their asset verification system through a standard API.

Lead projects with the Consumer Protection and Compliance teams to add customer alerts to Banno Banking.

Wrote user stories for a project to integrate MeridianLink APIs with GUCU online banking.

Lead projects with the Compliance and Business teams and to reduce financial fraud through ACH and draft posting in Jack Henry’s Symitar Episys and OpCon.

Lead a project to improve team experience with Jira workflows.

Performed quality assurance and unit testing as needed.

Worked with multiple teams to automate as much manual work as possible.

Alliance Inspection Management – Automotive (June 2021 – July 2022)

Gathered inter-departmental requirements to improve software that facilitates corporate automotive inspections and online marketplace sales through user stories in Jira.

Worked with the development team to troubleshoot and improve API connections to online auctions.

Researched data issues for customers through MS SQL database software.

Provided Salesforce support for user settings and change sets.

Worked with all business units to gather and maintain data and evidence for Service Organization Control Type 2 (SOC 2) certification.

Created and presented documents to relevant business units organized through Confluence.

Credit Acceptance - Financial (November 2020 – April 2021)

Lead teams of developers and QA analysts in Agile structured projects.

Lead requirement elicitation workshops with the goal of translating customer requests into technical language for developers.

Communicated results to stakeholders through Confluence and ServiceNow as well as live presentations.

Reviewed current CMS to recommend requirements for improvements either in-house or through a vendor.

Wrote acceptance criteria used by QA for testing.

Projects included mobile app, modernizing customer payment options, ands creating a regular process to hire contractors.

IHS Markit – Automotive (June 2018 – April 2020)

Served as Business Analyst for the Development group within the Recall Outreach project. This service managed all automobile-related recall initiatives, especially the Takata airbag recall.

Provided Quality Assurance testing before the release of each software enhancement.

Used SQL Server to analyze data pipelines with vendors for anomalies and recommend corrections, if necessary.

Worked with interdisciplinary teams to design formats to ingest automotive recall data and used them to initiate outreach to customers and provide reports to vendors and OEMs.

Earlier Business Analyst Experience (1997-2018)

Insurance

Dearborn National

oLed projects to integrate regional dental networks into a national network.

UnitedHealth Group

oBusiness analyst for a project to create an interview style employee benefit dashboard.

Financial

Kaufman Financial Group

oCollaborated to create and integrate basic processes for modern business analysis and agile project structures.

Automotive

General Motors

oDeveloped test scenarios for the implementation of eDiscovery software.

Dominion Dealer Solutions

oCollaborated on workflows for a complete software automotive dealership process for trade-in vehicles.

Econ Global Services

oHelped found the company and served in multiple roles, such as recruiting, customer management, and sales.

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