Havish Yerneni

Email: ad4nnc@r.postjobfree.com

Cell# 940-***-****

Experienced Quality Assurance professional with an overall 17+ years of experience in IT specializing in Software Quality Assurance Testing, proficient in testing on Mainframes and Web based applications. Skilled in various testing technologies using automation tools like Selenium, Cucumber, SoapUI. Diversified experience in Manual and Automation serving various domains such as Healthcare, Banking, and Online Retail Lending. Proven record of success in delivering projects on-time and on-budget and on value through effective collaboration and facilitation.

Professional Summary

•Proven experience in leading new and cross-functional teams within a variety of environments and large-scale implementations.

•Experienced in working with SDLC, BLC (Bug Life Cycle) and Waterfall & Agile methodologies to ensure appropriate Quality Control.

•Extensive experience in reviewing BRD (Business Requirement Documents), SRD (Software Requirement Documents).

•Extensive experience in Mainframe, CIS (Customer Information System) and Web Application testing, Functional (Black-Box Testing), Integration, Regression, Database, User acceptance testing, Exploratory testing, and Automation testing.

•Expertise in developing and maintaining overall Test Methodology and Strategy, designing/documenting Test Plans, Test Cases and executing Test Cases, generating, and maintaining Test Scripts based on baseline requirements, Test Summary Reports, Defect Tracking and Report Generation using Jira and HP ALM Test Management Tool.

•Executing test cases, reporting bugs, writing test scripts, test automation using diverse testing tools like Selenium WebDriver, Cucumber and Postman.

•Experienced in analyzing FRS (Functional Requirement Specifications) and SDS (System Design Specifications).

•Performed Cross Browser and Compatibility Testing to test whether the web applications are working as desired in different browsers and environments.

•Developed Test Scripts to implement Test Cases, Test Scenarios, and features for BDD (Behavior Driven

Development) using Cucumber.

•Worked on projects with Accessibility and Disability Compliance requirements using the Tools like JAWS, NVDA, ADOBE ACROBAT READER

•Ability to perform independent preliminary analysis of User, Functional and Business requirements and develop effective solutions to satisfy user requirements.

•Worked on End-to-End Test management of high complex initiatives like New Product Launches, GUI testing along with Mainframe/Database, CICS testing, Regression, Smoke and Sanity testing.

•Test planning - System analysis, test estimation, preparation of test artifacts such as test strategy, test plan, test cases to business requirements and active participant in reporting results and tracking defects.

•Experienced in developing and maintaining Requirements Traceability Matrix (RTM).

•Experienced in performing backend testing by executing SQL queries.

•Validated test data generated by the test scripts and raise the tickets accordingly in case of any discrepancy.

•Assisted business partners / end-users with UAT (user acceptance testing) and PIV(post implementation validation).

•Chaired defect triage meetings with business and technology stakeholders.

•Managed a team of 10+ resources in successfully implementing Complex projects for banking clients.

•Validated the test data generated by the test scripts and raised the tickets accordingly in case of any discrepancy.

•As a Scrum Master, facilitated daily scrum / stand ups, sprint planning, sprint reviews, retrospective meetings, working closely with product owners by participating in product backlog grooming discussions, addressing any blockers or showstoppers.

•Highly organized with the ability to manage multiple projects and meet Project deadlines.

•Excellent technical, analytical, interpersonal, problem solving and effective communication skills.

•Skilled communicator, negotiator and presenter that can interact easily with IT, stakeholders, and end users.

•Attention to detail while keeping the big picture in mind. Prioritize initiatives based on the business needs.

•Self-Motivated, strong analytical skills and ability to multi-task with a proven track record of success in test management in offshore/onshore delivery model adhering to testing methodologies / standards.

Skills

Technical

Batch Processing using COBOL, CICS, JCL, VSAM, DB2, FILE-AID, FILE Manager, SPUFI, QMF, IBM Infosphere Optim, IBM Hourglass, Control - M Scheduler

Test Management tools

RQM, HP ALM, Quality Centre, Rally, JIRA

Automation

Ruby Mine, Cucumber, Gherkin, Selenium, HP UFT, Parasoft, Postman, SOAP UI, Git

Database Tools

DB Visualizer, SQL, TOAD

Education

•Bachelor of Technology in Information Technology from Vel Tech Engineering College, Anna University, Chennai, India - 2005

•Professional Scrum Master from Scrum.Org

•Customer accolades for smooth project implementations.

Professional Experience

Ministry of Health, Employer – Ontario Public Service

Role: Systems Tester Feb 2022 – Dec 2023

Environment: JIRA, RQM, Rally, SQL, Host Explorer, Mainframe, CICS, JCL, DB2, VSAM, FILE-AID, QMF, Microsoft

Teams

Project Summary:

HSDB (Health Solutions Delivery Branch) is an integral part of the Ministry of Health & Long-term care which is the IT department offering OHIP services to Ontarians and Medical Practitioners in accordance with the Regulatory Compliance standards like OHRC, AODA. The purpose of this department is to develop products, provide services to the Medical Associations/Physicians which deals with Claims processing from Health Claims Payment (HCP), Reciprocal Medical Billing (RMB), and Workplace Safety and Insurance Board (WSIB) claims, generating payment by the Government Legislature. Feeding in other interfacing applications for the purpose of generating periodical statements for the Reconciliation process. Along with the claims processing, settlement of financials there are other functionalities which deal with Registration and Drug benefits coordination for Ontarians.

Responsibilities:

●Extracted test data from tables as per requirements using SQL queries in QMF / SPUFI. Prepared input flat files using the extracted test data.

●Scheduled daily batch jobs for a regular batch processing. For a month end run, scheduled month end jobs for batch processing.

●Submitted JCL jobs as part of batch processing from the libraries’, ensured jobs are completed successfully with no error codes.

●Debugging job abends, fixing the issue related to data and restarting the JCL job as required.

●Validated the output files, DB2 (database) tables to ensure the results match with the test cases. Verified VSAM files for record entries using File-Aid.

●Identified defects are reported, fixed, retested, and tracked until closure.

●Validated Mainframe Online CICS screens for new fields, existing field definition changes, function keys, screen navigation, new screens, existing screens, and dataflows are working as expected.

●Analyzed User stories, participated in Sprint planning and Scrum meetings.

●Involved in Claims processing projects which is the Core business area of the application.

●Reviewed business and functional requirements to understand the scope of the project changes.

●Responsible for communicating to Business product owner and understanding business requirement. Documenting use cases, user stories.

●Collaborated with project team and business stakeholders to clarify outstanding questions related to business and functional requirements and scope.

●Reviewed corresponding test cases based on the functional specifications and business requirement documents for Functional and Regression testing.

●Use Jira, Rally & ALM extensively throughout the project lifecycle from release planning to test planning, test plan creation, test execution, progress reporting.

●Attended scrum calls daily to provide overall project status and update the status on outstanding issues.

●For multiple projects in the same environment, identify if there is any code overlap with the development team to ensure there is enough test coverage to cover the project objectives.

●Captured and reviewed baseline behavior for all the documented functional and regression test cases.

●Identified the test data needs, engaging and coordinating with teams during day-to-day activity.

●Chaired defect triage meetings with all stakeholders and ensured they are fixed, tested, and closed on time.

●Prepared and circulated status reports daily with all the stakeholders.

●Worked on High-Profile initiatives with the Ministry of Health, Government of Ontario which includes Health cards renewals online, Covid-19 initiatives, Ontario Telemedicine expansion and many other regular change requests within province and out of province medical claims processing applications.

Client – CIBC, Employer – Tata Consultancy Services

Role: QA Lead Dec 2016 – Jan 2022

Environment: JIRA, SQL, Web application, Host Explorer, Mainframe, CICS, HP ALM, SharePoint, Parasoft,

POSTMAN, JAWS, HP UFT, SOAP UI, Oracle 11g/10g, SQL Server, Toad, VB Script

Project Summary:

Pricing team receives correct application date as part of mMortgage Pricing Exception request with appropriate system checks. This data is required by business to decide accurately on Mortgage Advisor Compensation and offer approval for the deal. The correct data logic needs to be displayed on mMortgage UI, passed to Type 1 email and reported as an additional column in Business Sales Report.

Renegotiate PLC at Non-Domicile provides the ability for customers to walk into any branch across Canada and have their PLC renegotiated. This was a big hassle for customers who had to always return to their home branch to have their PLC renegotiated, with the introduction of these changes’ customers will are under no obligation to return to their home branch for renegotiation.

Responsibilities:

●Test Lead experience in Onsite-Offshore model.

●Analyzed Business Requirement specifications, implemented Test Plans, Test Strategy and Test cases.

●Prepared and managed QA Project Plan and assigned the work to the team.

●Reviewed corresponding test cases based on the functional specifications and business requirement documents for Regression, Functional, and User acceptance testing (UAT).

●Verifying the availability of the QA environment for testing.

●Responsible for conducting review meetings for test cases, test artifacts with all stakeholders and getting them signed off.

●Identified test data needs for test execution, Test data creation using HP UFT.

●Participated in daily QA scrum calls with offshore teams for project updates.

●Participated in daily project scrum calls with the entire team and provided the QA status updates to the Project team and senior management.

●Chaired defect triage meetings with all stakeholders and ensured defects are fixed, tested on time.

●Responsible for communicating daily status reports at the end of the day.

●Good resource and time management skills to successfully work on and drive multiple tasks.

●Collaborated with project managers and stakeholders to lead the QAT project deliverables.

●Worked on project with Accessibility and Disability Compliance requirements using the Tools like JAWS, NVDA, ADOBE ACROBAT READER

●Tested API’s request and response XML’s based web services interfaces using Postman and Parsoft.

●Contributed and assisted in the management of bug tracking in JIRA.

●Actively participated with scrum and sprint meetings, managing product backlog, removing obstacles to progress, prioritizing, and reviewing milestones and accomplishments.

Client – Scotiabank, Employer – Tech Mahindra

Role: QA Automation Oct 2015 – Nov 2016

Environment: JIRA, Agile, Ruby Mine, Selenium IDE, Selenium RC, Selenium WebDriver, Selenium Grid, Cucumber,

Gherkin, Ruby, Git, Xpath Helper, Xpath Finder, Firebug, Firepath, HTML, CSS, XML, XPATH, XSD,

Windows, Android, iOS, POM, BDD, TDD

Project Summary:

Scotia Business Loan (SBL) product was introduced to business customers. This product is available for pre-qualified customers, a banner would display when customers login to their online banking, customers may choose to move forward or dismiss it.

Responsibilities:

●Involved in gathering requirements and preparing High level design documents.

●Prepare system Test plans, Test cases, RTM and Defect reports to ensure projects are completed on time with quality.

●Followed Agile methodology as part of sprint planning and attended daily stand-up meetings.

●Developed Automation scenarios using Cucumber with behavior-driven development (BDD) framework in coordination with the product owners for Scotia Online web application.

●Create Test Automation Framework, maintain and execute automation test cases.

●Developed automated scripts for performing Regression Testing through Selenium Web Driver.

●Implemented selenium scripts using XPath locators.

●Performed functional testing to identify various critical points in the application and automated it by using Selenium Web Driver with Ruby Mine.

●Executed both manual and automated tests to provide Regression testing and to verify the functionalities and business logic.

●Performed cross browser functional testing using Selenium WebDriver.

●Performed Regression and Smoke tests as separate steps of deployment process.

●Worked on regression testing, automation estimation, design, and framework.

●Contributed and assisted in the management of bug tracking in JIRA.

●Actively involved with scrum and sprint meetings, managing product backlog, removing obstacles to progress, prioritizing, and reviewing milestones and accomplishments.

●Involved in the end user mobile test execution (Android/iOS) and providing regular updates to the entire team.

Role: Senior QA, QA Lead Jul 2011 – Sep 2015

Environment: Web applications, JIRA, HP QTP, HP QC, Host Explorer, Mainframes, CICS, DB Visualizer, VB Script

Project Summary:

KT is the back-end mainframe system for Scotia bank cards. Different front-end applications and channels like Branch applications, Online banking, Call Centre applications, POS and ABMs interact with KT to retrieve/process data. Changes in the customer information, account information or card information in any of the interacting applications should be updated in KT and vice versa. Involved in project enhancement for auto loans and personal loans.

Pricing Engine is the Scotia Banks global ‘Optimized Pricing’ system; this application returns a specific price to a Sales Officer. The price is based on several customer characteristics (credit score, credit limit range, geography, and selected credit bureau information, etc.). As a result, Pricing Optimization system will more accurately reflect the customer segment attributes, Improved revenue stream and reduced revenue leakage.

Responsibilities:

●Capacity and Resource planning, project execution and managing cross team dependencies, facilitate QA production support activities and necessities by coordinating with business, development, and pre- and post-production groups.

●Responsible for complete ownership and accountability for all the QA activities encompassing Planning, Estimation, Execution, Monitoring and Reporting.

●Involved in daily/weekly meetings with internal and external teams for progress of work and status of the deliverables.

●Developed Test Plans from functional specifications as per the end user perspective and timely monitoring, execution and assisting the team when they required.

●Responsible for Analyze, Estimate, Plan, Develop, Execute, Track, and implement Strategy/Plan for integration, migration, regression, and End to End testing.

●Generated Incident metrics, determining root cause analysis, remediation plan and review with Client QA directors/Other Stakeholders.

●Collaborated with Vendors and addressed any concerns related to integration and migration activities for continuous business operation.

●Understood the integration, track status, perform/review regression, and End to End testing based on incident type.

●Chaired calls with vendors for understanding/tracking the project status on a Periodic basis (Daily, Weekly or Monthly) for updating the Project Metrics.

●Escalated issues about project requirements (software and hardware) to Project Managers.

●Performed Data driven testing to validate the components displayed on the website.

●Performed back-end testing by executing SQL queries.

●Responsible for preparing the metrics regarding Test progress.

●Participated in sprint planning and retrospective sessions.

●Defects Reporting through JIRA and HP ALM.

●Providing/handling knowledge sharing sessions to/within the team.

●Lead teams on KT backend application and RLP web-based application which is the Core business area for loans.

●Worked on high complex initiatives like New Product Launches, Application upgrades, User Interface testing along with Mainframe/Database testing, Regression, Smoke and Sanity testing.

Client – GE Consumer Finance, HK, SG, Employer – Tech Mahindra

Role: Application Support Jan 2006 – Jun 2011

Environment: Vision Plus (CMS, CDM, FAS,LTS), Mainframe, Cobol, JCL, Control-M, Changeman, Ezytrieve, HP QC,

File-Aid

Responsibilities:

●Provided implementation support such as Flipping, solved issues on the fly as part of 24/7 Production Support.

●Involved in fine tuning the batch process to bring down the CPU Usage by limiting the MIPS and resulting in cost savings to customers.

●Resolving the job abends, providing quick fixes to critical problems.

●Worked closely with the system architects during the Impact analysis of the change requests to make sure the problem areas are thoroughly tested before the actual implementation.

●Developed new encrypting programs to securely migrate the Production data from the old to new test systems in accordance with the compliance and regulatory needs of the business.

●Engaged in production releases as a Core team member of the Business Continuity Plan (BCP) and Disaster Recovery team.

●Involved in shifts to support batch processing during the night which is a core part of the business.

●Trained teams in China on production support projects and handling critical issues to meet SLAs.

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