SHARRON Y. NEAL

**** ***** ** ************ ** ***16

904-***-**** Home / 904-***-**** Cell

ad4nmx@r.postjobfree.com

Summary of Qualifications:

• Knowledgeable of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, and property

• Proficient in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Highly skilled in talking to others to convey information effectively and listening to and understanding information and ideas presented through spoken words and sentences Education:

Everest University, Jacksonville, FL Expected Graduation 11/2013

Bachelor of Science, Criminal Justice

Everest University, Jacksonville, FL 7/2006

Associates in Science, Criminal Justice

Professional and Academic Skills:

• Research Methods Computer Crime

• Correctional Systems and Institutions Catastrophic Event Response Planning

• Substance Abuse Alternatives to Incarcerations

• Juvenile Justice Economic Crimes

• Offender Counseling Criminal Law

• Forensics Ethics

• Interviews and Interrogations Private Investigation

• Business Law Communication and Analytical

• Victims Advocacy Microsoft Office

• Investigations Data Entry

Professional Experience:

C2C Solutions, Jacksonville, FL 4/2012 to Present

RA Analyst 1

• Provided customer service, researching and responding to inquiries efficiently and accurately

• Interpreted requests and determined appropriate response or course of action to bring to resolution

• Conduct research using online federal regulations, DME Medicare Administrative Contractor (MAC) policy, standards of medical practice, Centers for Medicare and Medicaid Services (CMS) contractor manuals

Salvation Army – Probation Department 8/2007 to 2/2012 Probation Officer/Violation Officer

• Investigated offender personal history, background and environment

• Reported findings to the court and prepared recommendations on dispositions

• Interviewed probationers to determine the effectiveness of probation supervision

• Referred probationers to social resources in the community for assistance in rehabilitation

• Enforced court orders including revoking of probation and/or modification of court orders Blue Cross and Blue Shield of Florida, Jacksonville, FL 6/2002 to 8/2007 University/Shands Hospital, Jacksonville, FL 5/1997 to 12/2001 Customer Service Representative

• Protected the security of medical records to ensured that confidentiality is maintained

• Reviewed records for completeness, accuracy, and compliance with regulations

• Retrieved patient medical records for physicians, technicians, or other medical personnel

• Released information to persons or agencies according to regulations Certifications and Awards:

Perfect Attendance, Everest University

Dean’s List, Everest University

Employees of the Month, Blue Cross and Blue Shield, 3/2007 Daniel Kids – Residential Counselor of Jacksonville FL 12/10/2018 to Present The Residential Counselor is responsible for providing care and treatment as outlined in the client's treatment plan. Functions as a member of the client's treatment team as outlined in the policy and procedures manual.

• Implements effectively cottage activities of daily living to include: wake up and bedtime routine, meal time, maintains a clean, inviting, safe and orderly environment.

• Maintains clients' personal hygiene, cleanliness, grooming, clothing and adheres to infection control procedures and practices universal precautions.

• Effectively and appropriately sets limit with clients that are appropriate to the situation.

• Escorts clients safely to activities or appointments on or off campus as needed.

• Adheres to established guidelines for observing clients on special precautions.

• Coaches recreational activities to role model and encourage client participation.

• Models appropriate and professional behavior (i.e., dress, habits, personality, tact, etc.).

• Consistently follows proper guidelines and procedures for intervening with physically aggressive clients.

• Ensures that documentation in client's file, group log and weekly summaries is accurate and completed in the prescribed time.

• Relates with clients, parents, peers and the general public in a respectful and professional manner.

• Ensures that client needs and services are provided within departmental guidelines.

• Demonstrates knowledge of the disaster and safety plans.

• Ensures that all medications administered are accurate, given in the prescribed time, and documented appropriately.

• Relates with clients, parents, peers and the general public in a respectful and professional manner in person and phone interaction.

• Performs other duties that may be assigned

ERC Operational Support Specialist II 02-08-21 to 01-17-2022 Job Responsibilities

Identifies type of incoming correspondence based on document content Batches correspondence by type in preparation for scanning Scans all correspondence to file while ensuring accuracy Provides additional support as needed to the Operational Support Department Evaluates content of correspondence

Determine course of action to take based upon correspondence content and associated process flows

Researches account notes and notates accordingly

Responsible for managing a specific set of clients Sends media requests and other correspondence to Clients as needed Responds to emails in a timely manner

SIF Closures

Job tasks will be given based on departmental needs and skill level of employee Performance evaluated based upon speed, accuracy and knowledge Other duties as assigned.

Identifies type of incoming correspondence based on document content Batches correspondence by type in preparation for scanning Scans all correspondence to file while ensuring accuracy Provides additional support as needed to the Operational Support Department Evaluates content of correspondence

Determine course of action to take based upon correspondence content and associated process flows

Researches account notes and notates accordingly

Responsible for managing a specific set of clients Sends media requests and other correspondence to Clients as needed Responds to emails in a timely manner

SIF Closures

Job tasks will be given based on departmental needs and skill level of employee Performance evaluated based upon speed, accuracy and knowledge Other duties as assigned.

Sharron Neal 8343 Hogan Rd Jacksonville Florida 32216 Email Address ad4nmx@r.postjobfree.com 904-***-****

TDEC IMAGING PROCESSING OPERATOR 01-17-2022 to Present IMAGING PROCESSING OPERATOR

(a) DUTIES:

- Opens, sorts and performs “document prep” on incoming mail that is connected to the work performed.

- Batches the documents and scans them into the system.

- Performs Quality Assurance on scanned documents

- Perform general cleaning and maintenance of scanning equipment.

- Performs other duties as assigned.

- Data entry services involving the keying of data (on standard workstation keyboards) and correcting erroneous data from standard forms and other input document review and resolution of data entry related problems with Area Offices, Regional Offices and the National Office; and other related support functions.

- Clerical Services usually involving the review, verification, validation and tabulation of data for a variety of functions.

- Occasional support services typically involving opening, counting, and sorting of incoming mail, filing mail in proper file folders, retrieving/replacing file folders in accordance with DOL prescribed procedures, and various other duties associated with the claims adjudication and payment processes.

(b) KNOWLEDGE AND EXPERIENCE REQUIRED:

- Shall meet the following experience requirements:

- High school diploma and one year of experience with printing or scanning systems.

- Completed a PC operator course involving use of a computer terminal screen and keyboard

- Have specialized knowledge of composition and presentation techniques.

- Be able to effectively communicate technical information through descriptive texts to the intended audience.

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