Customer Service Representative
Resume:
LYNDI ASH WHITE
Azle, TX *****
ad4nmw@r.postjobfree.com
Authorized to work in the US for any employer
Overview:
•Tenacious drive to overcome any work challenge.
•Self-directed customer service representative with experience in the construction, financial services, and health insurance industries.
•Strong customer service and problem-solving skills.
•Proven ability to communicate well with diverse groups and individuals.
•Efficient and dependable with strong communication skills and the ability to manage multiple tasks at one time.
C3/CustomerContactChannels - McGregor, TX September 2019 to September 2023
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Call Center Representative
Aerotek Staffing - Hurst, TX
March 2016 to May 2016
Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Review survey responses and record consumer answers.
Packer/Picker
Amazon - Fort Worth, TX
November 2015 to December 2015
Pack customer purchases for delivery via FedEx, UPS, and USPS.
Customer Service Representative/Call Center
C3/CustomerContactChannels - McGregor, TX July 2015 to November 2015
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well asactions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refundingmoney, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Food Service Worker
Azle ISD - Azle, TX
September 2012 to October 2014
Cook meals according to menus that follow special dietary or nutritional restrictions, or numbers of portions to be served.
Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
Apportion and serve food to students, employees, or patrons.
Wash pots, pans, dishes, utensils, and other cooking equipment
Sales Manager
Flexi Compras - Lake Worth, TX September 2011 to March 2014
Contact regular and prospective customers to demonstrate products, explain products’ features, and solicit orders.
Recommend products to customers, based on customers' needs and interests.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Provide customers with product samples and catalogs.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare drawings, estimates, and bids that meet specific customer needs.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Financial Services Manager
RENT-A-CENTER - Azle, TX
August 2009 to February 2011
Sell financial services, such as loans, taxes, money orders, and money transfers to customers ..
Merchandise sales, restocking, vendor ordering, receipts and invoicing.
Entered customer information into data base which included but not limited to collections, profit and loss reports, daily and monthly reports.
Audited cash register daily, handled check and cash deposits, as well as cash purchases, money transfer services, and money order sales.
Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree,and that accounts have sufficient funds.
Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Balanced currency, coin, and checks in cash drawers at ends of shifts and calculated daily transactions, using computers, calculators, or adding machines.
Examined checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents
Assistant Manager/Cashier
ACE Cash Express - Azle, TX
January 2004 to July 2009
Entered customer information into data base which included but not limited to collections, profit and loss reports, daily and monthly reports.
Audited cash register daily, handled check and cash deposits, as well as cash purchases, money transfer services, and money order sales.
Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Balanced currency, coin, and checks in cash drawers at ends of shifts and calculated daily transactions, using computers, calculators, or adding machines.
Examined checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents
Administrative Assistant
Housedoctors - Arlington, TX
January 2003 to October 2004
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments. Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks..
Office Manager/Administrative Assistant/Receptionist
Dake Construction Company - Azle, TX July 1999 to December 2002
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Answer telephones, direct calls, and take messages.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments. Review files, records, and other documents to obtain information to respond to requests.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Administrative Assistant House Doctor Handyman Services Arlington TX
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks
Awards and Acknowledgments
•Promotion from Administrative Assistant to Office Manager
•Promotion from Customer Service Representative to Financial Services Manager
High school or equivalent in Business Administration
Ashford University - Clinton, IA
2011 to 2014
Hightouch (3 years)
Multi-Line Phone System (2 years)
Accounting (5 years)
Receptionist (2 years)
Customer Service (10+ years)
Financial Services (7 years)
Quickbooks(5 years)
Accounts Payable/Receivable • Federal Taxes (5+years)
Citrix (1 year)
Driver's License
Call Center Customer Service — Highly Proficient
July 2019
Applying customer service skills in a call center setting.
Full results: https://share.indeedassessments.com/share_assignment/yyeriymnrflnwrrf
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_assignment/y4gfwz1h42iea0an
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