Latonia Williams

Austell, GA

ad4nmr@r.postjobfree.com

+1-470-***-****

Over 5 years of excellent customer service, hardworking, ambitious, excellent problem-solving skills. With the ability to take initiative, work well independently or part of a team. Be an integral part of the organization’s clients and its community. I am committed to give model care to all clients.

# Microsoft Word

# Strong interpersonal communication skills

# Problem analysis and problem solving.

# Great organizational skills and customer service orientated

# Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

# Ability to write reports and correspondences.

Work Experience

Barista

Compass Group - Atlanta, GA

August 2023 to January 2024

I assisted lead barista making drinks/preparation of food.I washed dishes and ensured clean work space. I cashed out/served customers .

Sanitation

Main Line

July 2021 to April 2023

# Maintained clean work area throughout the entire warehouse Warehouse Worker

Preferred Personnel Solutions, Inc. - Lithia Springs, GA November 2021 to July 2022

I worked as assembler and on production line. I also palletized and loaded/unloaded trucks.I have some RF scanners skills.

Giver

In Home Care

December 2018 to December 2019

# Helped with daily routines

# Provided medication

# Made sure she was being taken care of through the entire day Cashier

Walmart Super Center - Marietta, GA

October 2013 to October 2018

# Oral and written communication skills

# Detail oriented and highly observant

# Accuracy with money counting

# Very customer oriented with a good attitude

# Ability to prioritize tasks and process multiple tasks simultaneously

# Possess strong mathematical skills

# Understanding of basic statistics

# Cash handling experience preferred

# Friendly with integrity and sincerity

# Ability to stay positive in high stress situations.

# Proven good customer service background

# Maintained professional demeanor

Customer Service Manager

McDonalds

January 1996 to October 2013

# Interview, hire, train, oversee, and sometimes fire employees

# Manage the inventory and order food and beverages, equipment, and supplies

# Oversee food preparation, portion sizes, and the overall presentation of food

# Inspect supplies, equipment, and work areas

# Ensure employees comply with health and food safety standards and regulations

# Investigate and resolve complaints regarding food quality or service

# Schedule staff hours and assign duties

# Maintain budgets and payroll records and review financial transactions

# Establish standards for personnel performance and customer service Customer Service

Walmart Super Center - Marietta, GA

# Implemented new ideas and processes that help drive credit card sale to 100% within every quarter.

# Work in a fast-paced environment which requires multi-tasking activities, alertness and ongoing communication with other managers and staff.

# Perform under stressful conditions with a compassionate, respectful and helpful manner.

# Evaluate associate’s performance and provide additional training where needed.

# managed the back room by Ensuring cleanliness and organization at the end of every shift.

# Held associates accountable for failure to complete task in a timely manner which hinders sales and management ability to turn over a clean, safe, and fully stocked store by continually having verbal warnings and written coaching for improvement.

# Follow safety protocol and occupational safety and health administration (OSHA).

# Ensure that appropriate changes were made to resolve customers' complaints.

# Recruit and training new cahier and coach or terminate existing cashiers who fail to comply with company policies and procedures.

# Evaluate cashier’s performance and provide additional training where needed.

# promoted a strong teamwork environment. Flexibility and ability to multi-task as to have the ability to work in a variety of positions in every area of the store. Education

GED

West Georgia Technical College - Douglasville, GA

May 2002

Skills

• Barista Experience

• Cash Handling

• Food Preparation

• POS

• Food Safety

• Coffee Experience

Contact this candidate