Joseph Peters

Trenton, NJ 609-***-**** ad4nmp@r.postjobfree.com

Professional Summary:

Experienced Help Desk Analyst with a decade of expertise in providing technical support and troubleshooting electronic devices. Known for delivering excellent customer service and possessing strong face-to-face communication skills. Holds Field Tech Certifications from Dell and Lenovo, as well as a CompTIA A+ Certification.

Technical Skills:

- Firewalls, Encryptions, Malware, IPS/IDS, Wireless, Active Directory, Protocol Security, Sniffing, SSL, VPN, Risk Management, Multifactor Authentication, SCCM, LAN/WAN/SOHO networking, Hardware components

- Windows ('98-10) Repair and Troubleshooting, Mac O/S, Cloud Fundamentals, A/V component setup

- Experience in ticketing (Portal)

Education:

Information Technology and Security Administration, MyComputerCareer, March 2022

Work Experience:

Technology Specialist Kurodasato Consultations Providence, RI December 2007 – Present

- Assemble, disassemble, and set up operating systems for PCs, ensuring reliability.

- Provide exceptional customer service by leveraging expert knowledge of technical systems and hardware.

- Respond promptly and accurately to customer inquiries, resolving issues in a timely manner.

- Diagnose and fix power supply issues and demagnetize television screens for optimal display.

- Stay up-to-date with current technology trends and inform customers about hardware and software updates.

- Monitor system resources to identify and resolve hardware and software issues.

- Utilize multimeters, transistor testers, and capacitance tests to diagnose motherboard issues and voltage readings.

- Maintain and repair a variety of printers.

- Possess 10 years of experience working with Active Directory.

- Proficient in LAN/WAN/SOHO setups.

- Skilled in Microsoft Office and Windows ('98-10).

- Worked with ITILs, SLAs, and IMAC for clients.

References available upon request.

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