Customer Service Support Technician
Resume:
Blake Goss
Hello pleased to meet you!
Oklahoma City, OK 73120
ad4nml@r.postjobfree.com
My customer service is very assertive, I follow orders, I’m very focused in a work area, I try to cooperate with my associates/employees, I set my sights high, I take my job like how the Military would.
Authorized to work in the US for any employer
Work Experience
IT Field Support Technician
Love's Travel Stops & Country Stores - Oklahoma City, OK July 2023 to March 2024
• At a store remodel: run new data and phone lines, move and install new equipment, then confirm everything functions properly, all while the store stays live.
• At a new store location: configure and install network, phones, POS systems, Gas pump readers, RFID scanners, CCTV, restaurant order tracking equipment, card readers, computers, printers, etc. setting the store up to open, then returning to train the new employees on how to use all of the technology.
• TroubleshootingTechnician: It is part of my role as lead to fix issues that have arisen that were detrimental to keeping stores functioning as expected. Research unknown issues and develop procedures for future reference.
• This position was a contract.
Tech Analyst
OU Health - Oklahoma City, OK
April 2023 to June 2023
• The Technical Analyst implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk.
• Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior- level support personnel.
• The Technical Analyst adheres to and supports OUMI IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. Assisted in domain network cut over, Epic device deployment, and Epic go live support.
• This position was a contract.
Deployment Technician
NTT DATA - Yukon, OK
November 2022 to March 2023
• Responsible for troubleshooting computer systems
• Imaged device's for various departments with standard software
• Set up computers on site for user's by installing printers, software, back up files, notate networked drives, notate software, and back up bookmarks etc
• Would domain device's to specific department networks
• This position was a contract.
Patrol Ambassador
Marksman Security Corporation - Oklahoma City, OK
October 2022 to December 2022
• Conduct Patrols
• Report incidents
• Monitor security cams
• Deter vagrants or trespassers
Auditor
PaceButler Corp - Oklahoma City, OK
August 2022 to October 2022
• Testing of devices including flip phones, smart phones, tablets, and sometimes laptops
• Verify amount of devices, correct client ID, and audit ID
• Grade damage of devices
• Label devices with damage reasons
• Put damage reasons into inventory with device model etc Geek Squad Consultation Agent
Best Buy - Oklahoma City, OK
May 2021 to August 2022
• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Resolved computer and system networking problems to maintain user productivity.
• Built rapport quickly and persuaded customers to buy without applying pressure.
• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Tracked issue resolution policies to maintain compliance with internal standards.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Monitored hardware, software and peripheral performance against organizational expectations.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Helped streamline repair processes and update procedures for support action consistency. Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware and other threats from laptops and desktop systems. Up sold products and services to increase company revenue beyond targets.
• Retained existing clients and developed new accounts by extending high quality and efficient support service. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Collaborated with vendors to locate replacement components and resolve advanced problems. Product Flow Specialist
Best Buy - Oklahoma City, OK
February 2016 to May 2021
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained and organized inventory receipts and processed changes to reduce process lags.
• Performed data entry and completed proper paperwork.
• Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
• Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
• Verified contents of inventory loads against Bills of Lading.
• Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
• Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
• Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
• Managed inventory team to achieve optimal productivity and inventory control.
• Utilized software to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Recorded adjustments, pallet audits and tracked discrepancies. Consultant
Apex Systems - Oklahoma City, OK
October 2015 to February 2016
• Contracted to work various things. We worked hand in hand with Best Buy delivery and Geek Squad. The delivery jobs included Appliance delivery, appliance install with kits, and delivery drop off.
• Geek squad job details would include home theater installation, home audio installation, TV mounting, smart device installation/programming.
Crew
Natural Grocers and Vitamin Cottage - Oklahoma City, OK August 2015 to October 2015
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Addressed guest needs, questions or concerns to create optimum experience onboard.
• Stocked shelves to organize aisles in assigned department.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image. Crew Trainer
Mcdonald's - Edmond, OK
May 2014 to August 2015
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Trained other employees in customer service, food safety and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Mentored junior employees to improve performance, food safety and customer service.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
• Trained and mentored new personnel hired to fulfill various roles. Crew/Carhop
Sonic Drive-In - Luther, OK
January 2012 to May 2014
• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
• Took over daily customer orders with accuracy.
• Memorized orders and maintained accuracy in high-traffic times.
• Operated manual and electric appliances to peel, slice and trim food.
• Answered guest questions and promoted special products.
• Balanced orders on trays and delivered them to cars.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Operated grills and fryers to prepare sandwiches and side items.
• Minimized customer wait times.
Crew Member
Sonic Drive-In - Oklahoma City, OK
August 2011 to December 2011
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Addressed guest needs, questions or concerns to create optimum experience onboard.
• Worked front counter, drive-thru and other areas.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Prepared products following restaurant, health and safety standards and procedures.
• Supported great dining and meal experiences for guests.
• Worked well with teammates and accepted coaching from management team.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Collaborated with team members to complete orders.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Offered upgrade items and showcased daily specials to promote restaurant products. Education
Vocational in Web development
Eastern Oklahoma Technology Center - Choctaw, OK
2011 to 2014
High school diploma
Luther High School - Luther, OK
August 2011 to May 2013
High school diploma
Purcell High School - Purcell, OK
August 2008 to May 2011
Skills
• Technical Support (2 years)
• Adobe Photoshop
• Community & Human Services (6 years)
• Cabling (6 years)
• Software Troubleshooting (2 years)
• Imprivata (Less than 1 year)
• Forklift
• Windows
• Microsoft Word
• Microsoft Office
• Customer service
• Typing
• Front desk
Languages
• English - Fluent
Assessments
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Basic maintenance and repair — Proficient
June 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Completed
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Security guard skills — Proficient
March 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Verbal communication — Completed
March 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Warehouse safety — Proficient
October 2022
Using safe practices in a warehouse setting
Full results: Proficient
Delivery driver — Proficient
March 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Technical support — Proficient
June 2023
Performing software, hardware, and network operations Full results: Proficient
Scheduling — Proficient
October 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Data entry: Attention to detail — Completed
March 2023
Maintaining data integrity by detecting errors
Full results: Completed
Technical support: Customer situations — Proficient June 2023
Responding to technical support situations with sensitivity Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
Darren Cipponeri - EPIC EUD Lead/IT Project Management/IT Project Coordinator/IT Consultant/EPIC Implementation
OU Health
700 NE 13th St Okc, Ok 73104
Micheal Morris - Team Leader
NTT Data
10401 W Reno Ave Yukon, OK 73127
Samuel Drittler - Team leader
PaceButler Corp
5915 NW 23rd St Okc, Ok 73127
Robert Burger - Geek Squad Manager
Best Buy Inc.
5801 N May Ave. Oklahoma City, OK 73112
Patrick Melton - Operations Manager
Best Buy Inc.
5801 N May Ave. Oklahoma City, OK 73112
Jamie Zudonyi - CEO
Hydracore Gaming
Tennessee, United States
ad4nml@r.postjobfree.com
Travis Tracy - Interactive media instructor
Eastern Oklahoma Technology Center
4601 N Choctaw rd. Choctaw, OK 73020
Contact this candidate