Customer Service Food
Resume:
Ciera King
Reading, PA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Hub Specialist/ parts manager
AutoZone - Reading, PA
September 2021 to Present
order parts, find parts, change batteries
• Assisted customers with locating items, i assist other car gages in the area get parts for customer vehicles
• Processed customer transactions
• Responsible for resolving all customer complaints
• Handled returns and exchanges
• Monitored inventory
• Restocked merchandise
• Organized new merchandise
• Responsible for general cleaning
• Helped ensure customer satisfaction
Crew Associate
Panera Bread - Reading, PA
November 2020 to September 2021
I was a line opener and drive thru opener. I also would take drive thru orders, make food, prep things for the day. Your typical food service duties
Manager
McDonald's - Pottstown, PA
October 2016 to November 2020
• Supervised The floor during breakfast and lunch, I would open the stote, I had keys to the store and the safe. I also wouls open the kitchen a few times a week. I also took orders and made food as well Crew Member
Wendy's - Pottstown, PA
May 2016 to October 2016
Sandwich maker
Food prep
Drive thru order taker
• Prepared food and drinks
• Relayed food and drink orders
• Restocked merchandise
• Took out trash and recycling
• Provided friendly service
Cashier
Ice House - Pottstown, PA
June 2014 to May 2016
Sold beer
Bussed tables
Took phone orders or take out orders
Education
High school diploma
Pottstown Shs - Pottstown, PA
August 2010 to June 2014
Skills
• Food Service (5 years)
• Food Safety (5 years)
• Food Production (5 years)
• Food Preparation (5 years)
• Kitchen Experience (5 years)
• Cleaning Experience (7 years)
• Cooking (5 years)
• Money handling (10+ years)
• Meal Preparation (5 years)
• POS (7 years)
• Customer service (7 years)
• Cashiering (7 years)
• Kitchen Management Experience (2 years)
• Shift Management (7 years)
• Microsoft Word (10+ years)
• Leadership (10+ years)
• Retail Sales (7 years)
• Merchandising (7 years)
• Sales
• Upselling
• Customer service
• Leadership
• Shift management
• Planograms
• Cash register
• Cash handling
• Google Docs
• Retail sales
• Conflict management
• Computer skills
• Data entry
• Typing
• Phone etiquette
• Social media management
Assessments
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
General manager (hospitality) — Completed
March 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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