Customer Service Representative
Resume:
JENNIFER
LIFFANG
*.*******@*****.***
Florence, KY 41042
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in 5 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses.
PROFESSIONAL SUMMARY
Menzies Aviation - Customer Service Representative 3087 Terminal Dr, Hebron, KY 41048 • 06/2021 - Current WORK HISTORY
• Team player.
Worked 8-16 hours and willing to stay back when short staffed or asked.
•
Treated customers the way I or a loved one would want to be treated.
•
Fast learner and always willing to learn and work as much as possible.
•
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
•
Provided high level of customer service to each person by engaging customer and using active listening and
effective interpersonal skills.
•
Engaged customers to find amiable and appropriate
solutions to transportation issues and conflicts.
•
Demonstrated strong organizational and time
management skills while managing multiple projects.
•
Gained strong leadership skills by managing projects from start to finish.
•
Self-motivated, with a strong sense of personal
responsibility.
•
SKILLS
Assist guests with travel
needs (e.g., answering
inquiries, ticketing,
checking-in passengers, and
boarding flights) in a
fast-paced environment.
•
Sell tickets and ensure
cabin accommodations.
•
Perform computer and
paperwork tasks.
•
Evaluate and prepare
flights by arranging seat
assignments and load,
coordinating special meals,
and upgrades.
•
Perform boarding and gate
duties (e.g., checking flight
tickets, assisting and
directing passengers,
making announcements,
checking aircraft, and
confirming cabin security).
•
• Process and secure
passenger luggage.
May perform aircraft
grooming and security
searches.
•
May assist with the
processing, moving, and
security of cargo.
•
At the direction of
management, may be
assigned to perform duties
of varying capacities to
ensure complete guest
satisfaction.
•
Simon A Sanchez High School
Yigo Guam • 07/2008
High School Diploma
EDUCATION
Skywest Airlines Boise Idaho - Airline Customer Service Agent
Boise, ID • 06/2018 - 07/2019
United Airlines - Catering Ops Agent
2800 N Terminal Rd, Houston, TX 77032 • 09/2016 -
07/2018
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
•
Provided excellent customer service as outdoor ticket agent for group reservations; approached and
encouraged prospective customers to purchase tickets.
•
Trained out of State to get better understanding of the job & responsibilities.
•
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
•
• Sell tickets and ensure cabin accommodations.
• Perform computer and paperwork tasks.
Evaluate and prepare flights by arranging seat
assignments and load, coordinating special meals, and upgrades.
•
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
•
• Process and secure passenger luggage.
• Perform aircraft grooming and security searches
A minimum of 5 years of customer service or community service experience.
•
• Team player.
Worked with the catering department & worked some
dispatch & sanitation when they were short.
•
Always willing to help and learn through out every department of the Catering ops.
•
Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
•
Researched and identified potential opportunities for clients, helping clients advance in industry.
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Willing to work and stay 8hrsto 16hrs when asked to stay back.
•
• Getting food & beverage for flights out in timely matter.
• Learned airport codes.
• SIDA test.
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Contact this candidate