JENNIFER

LIFFANG

ad4nlv@r.postjobfree.com

360-***-****

Florence, KY 41042

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in 5 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating

partnerships and growing businesses.

PROFESSIONAL SUMMARY

Menzies Aviation - Customer Service Representative 3087 Terminal Dr, Hebron, KY 41048 • 06/2021 - Current WORK HISTORY

• Team player.

Worked 8-16 hours and willing to stay back when short staffed or asked.

•

Treated customers the way I or a loved one would want to be treated.

•

Fast learner and always willing to learn and work as much as possible.

•

Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

•

Provided high level of customer service to each person by engaging customer and using active listening and

effective interpersonal skills.

•

Engaged customers to find amiable and appropriate

solutions to transportation issues and conflicts.

•

Demonstrated strong organizational and time

management skills while managing multiple projects.

•

Gained strong leadership skills by managing projects from start to finish.

•

Self-motivated, with a strong sense of personal

responsibility.

•

SKILLS

Assist guests with travel

needs (e.g., answering

inquiries, ticketing,

checking-in passengers, and

boarding flights) in a

fast-paced environment.

•

Sell tickets and ensure

cabin accommodations.

•

Perform computer and

paperwork tasks.

•

Evaluate and prepare

flights by arranging seat

assignments and load,

coordinating special meals,

and upgrades.

•

Perform boarding and gate

duties (e.g., checking flight

tickets, assisting and

directing passengers,

making announcements,

checking aircraft, and

confirming cabin security).

•

• Process and secure

passenger luggage.

May perform aircraft

grooming and security

searches.

•

May assist with the

processing, moving, and

security of cargo.

•

At the direction of

management, may be

assigned to perform duties

of varying capacities to

ensure complete guest

satisfaction.

•

Simon A Sanchez High School

Yigo Guam • 07/2008

High School Diploma

EDUCATION

Skywest Airlines Boise Idaho - Airline Customer Service Agent

Boise, ID • 06/2018 - 07/2019

United Airlines - Catering Ops Agent

2800 N Terminal Rd, Houston, TX 77032 • 09/2016 -

07/2018

Participated in team projects, demonstrating an ability to work collaboratively and effectively.

•

Provided excellent customer service as outdoor ticket agent for group reservations; approached and

encouraged prospective customers to purchase tickets.

•

Trained out of State to get better understanding of the job & responsibilities.

•

Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

•

• Sell tickets and ensure cabin accommodations.

• Perform computer and paperwork tasks.

Evaluate and prepare flights by arranging seat

assignments and load, coordinating special meals, and upgrades.

•

Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

•

• Process and secure passenger luggage.

• Perform aircraft grooming and security searches

A minimum of 5 years of customer service or community service experience.

•

• Team player.

Worked with the catering department & worked some

dispatch & sanitation when they were short.

•

Always willing to help and learn through out every department of the Catering ops.

•

Negotiated contracts and terms with agents and talent by attending meetings and creating deals.

•

Researched and identified potential opportunities for clients, helping clients advance in industry.

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Willing to work and stay 8hrsto 16hrs when asked to stay back.

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• Getting food & beverage for flights out in timely matter.

• Learned airport codes.

• SIDA test.

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Contact this candidate