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General Manager Customer Service

Location:
Chicago, IL
Posted:
March 29, 2024

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Resume:

SUMMARY

** ***** ** **********, **** handling, reporting, and customer service. Managed 25+ team members per shift. Trustworthy and dependable with confidential information. Experience in coordinating and completing multiple projects in a deadline-oriented environment.

CONTACT

PHONE:

319-***-****

ADDRESS:

360 E 70th St. Apt 2E

Chicago, IL 60637

WEBSITE:

https://www.linkedin.com/in/tamara-greenup-30812257/

EMAIL: ad4nlp@r.postjobfree.com

EDUCATION

Burlington Community High School

Burlington, IA

Graduated: 06/2003

CERTIFICATIONS

ServSafe Management

ServSafe Allergen

SKILLS & TECHNOLOGY

Organization and Time management

Detail-oriented

Flexible and able to adjust to any work environment.

Experience in managing multiple projects.

Strong communication and management skills

Experience working with multi-disciplinary teams.

TAMARA GREENUP

GENERAL MANAGER

Sweetgreen – Chicago, IL

General Manager 05/2019–– Present

•Leading by example and becoming a mentor to employees, implemented the core values and standards to build a positive team culture.

•Proactively attracted, identified, and hired team members that embody the culture and can grow within the company.

•Executed team training around food safety standards.

•Contributed ideas, thoughts, and solutions that resulted in increased productivity, retention, and operations.

Corner Bakery Cafe – Chicago, IL and Dallas, TX (10/2010-05/2019)

General Manager–– 07/2016 – 05/2019

•Responsible for all store operations, managing employees and customer relations.

•Created budgets and management P&L which included inventory and receipts.

•Responsible for start-up and shutdown of processes and equipment daily and management development.

•Managed cash flow and submitted deposits.

•Point of contact for operations escalations - whether it be exceptions, problem-solving, staffing support concerns, etc.

Corner Bakery Café’ – Dallas, TX

Manager– 10/2010 – 07/2016

•Responsible for leading, ordering inventory, and creating employee schedules.

•Maintained and organized catering production.

•Interviewed and orientated applicants.

•Through extensive training developed multiple cafes and employees.

• Mentored field training managers as they grew within the company.

•Conducted 1:1 meetings with shift supervisors and made sure everything was being completed to company standards.



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